UNIT 2 WEEK 2 CUSTOMER SERVICE HR Meeting user needs “Schneider” Main components – Service level agreement‚ Stakeholder‚ Service quality‚ Service needs. Top down “Culture” unconditional positive regard‚ good service climate – training. What do management do to achieve this – reward‚ incentives Managing customper expectations – exceeding customers expectations Timeliness‚ consistent levels of support. Rewards / pros / cons – debate. Schneider – management should focus on service quality
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Ethics Case 3-16 You are in your third year as an accountant with McCarver-Lynn Industries‚ a multidivisional company involved manufacturing‚ marketing‚ and sales of surgical prosthetic devices. After the fiscal year-end‚ you are working with the controller of the firm to prepare supplemental business segment disclosures. Yesterday you presented her with the following summary information: ($ in millions) Domestic Union of South Africa Egypt France Denmark Total Revenues $ 845 $ 222 $265
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What is meant by the employer being a reluctant party in collective bargaining? Why do the employer and the union possess differing levels of commitment to bargaining? When the employer is said to be a reluctant party in collective bargaining‚ it refers to management having little incentive to bargain. Employers have a distinctive view towards labour management compared to unions‚ and are often reluctant to participate in the collective bargaining process. Collective bargaining decisions are made
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570-572 - Residual Dividends‚ Chapter 14 The amount of new investment which must be financed with equity is: $3‚000‚000 x 85% = $2‚550‚000. Since the firm has $3‚500‚000 of net income‚ $950‚000 = $3‚500‚000 - $2‚550‚000 will be left for dividends. 2. Question : (TCO F) The following data applies to Saunders Corporation’s convertible bonds: Maturity: 10 Stock price: $30.00 Par value: $1‚000.00 Conversion price: $35.00 Annual coupon: 5.00% Straight-debt yield: 8.00% What is the bond’s conversion
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This document comprises SOC 313 Week 2 Parkinsons Disease Discussion Paper Sociology - General Sociology Parkinson’s Disease Discussion Paper . Watch the video‚ My Father‚ My Brother‚ and Me; Understanding Parkinson’s a Frontline presentation. After viewing the video‚ read through the PBS Frequently Asked Questions. Write a 3-4 page paper (excluding the title and reference pages) in APA format in which you cover the following content elements: Describe/discuss what you believe are
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these 10 items‚ search in the Student Readiness Orientation (SRO) or WLDN 1000. Type your response under each question and then submit this document to your Instructor by following the guidelines in the WLDN 1000 Week 1 Application. Each question is worth 12 points. 1. Find the Week 4 Resources for WLDN 1000 and open the document titled What is a Rubric (and Why Should I Use One?). Copy and paste the first paragraph of the Word document here. A rubric is a document that states the criteria
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In the Final Paper‚ you must address the issue of treatment versus punishment. This discussion is designed to help everyone with this debate that shapes juvenile justice in every state. There are many thoughts that cross the spectrum‚ so this is your opportunity to discuss‚ with your peers‚ the benefits and challenges of a variety of juvenile justice‚ in-residence programs. There are four primary goals of confinement in the juvenile justice system: retribution‚ deterrence‚ rehabilitation‚ and
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STUDY GUIDE Exam 2‚ Chapters 5-8 CIT 3013 Sinclaire SPRING 2015 1. What is the purpose of IT infrastructure? Define IT infrastructure. Describe the purpose of IT infrastructure. Describe the five major categories of IT infrastructure and provide several examples of each. 2. Three contemporary hardware trends are mobile computing‚ consumeriation of IT and BYOD‚ and virtualization. Define and describe each of these trends (provide details and examples) and discuss the impact of each trend on business
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GOOGLE name University: course codes 4/16/2015 In the business arena‚ corporations struggle through the existing economic turmoil thus survival of company financing depends on strategies from transitions of proprietorship to a publicly traded company. The purpose of this paper is to explore Google’s changeover from a business owner to a public traded business. Further study has six excerptions of how Google’s conversion process and the conversion of that effect on business financing.
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Discussion Board Forum 2 Case Study Property Martin has decided to retire after many years as a deputy in a small North Carolina town and as a detective in Raleigh. Though Martin sometimes appeared to be a bumbling law enforcement officer‚ it turns out that he was a dutiful saver and a shrewd investor‚ and now he owns an interest in some prime real estate in the North Carolina mountains‚ as well as a second home on the North Carolina coast. Mountain Property: Martin purchased the mountain property
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