Introduction Enhance the customer services has been widely discussed and a wealth of concepts is at hand . Customer service is an integral part of our job and should not be seen as an extension of it . “Excellent customer service is the process by which your organization delivers its services or products in a way that allows the customer to access them in the most efficient ‚ fair ‚ cost effective and humanly satisfying and pleasurable manner possible .” (Vermeulen 2003) A company’s the most important
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Guide to Assessment Publication date: November 2009 Publication code: AA4147 Published by the Scottish Qualifications Authority The Optima Building‚ 58 Robertson Street‚ Glasgow G2 8DQ Ironmills Road‚ Dalkeith‚ Midlothian EH22 1LE www.sqa.org.uk The information in this publication may be reproduced in support of SQA qualifications. If it is reproduced‚ SQA should be clearly acknowledged as the source. If it is to be used for any other purpose‚ then written permission must be obtained from
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3 STRATEGY In this section‚ we separate strategy into two components: the content of the strategy and the process of developing the strategy. The content describes how an organization will achieve its vision or strategic intent‚ i.e. it is a blueprint for winning. As such there is no one best strategy. A firm’s strategy ties together the different functional areas of the organization (e.g. marketing and finance) so that there is a consistency in action over time. It also drives implementation
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Section 1 (Strategy)-Page 37‚38‚39 QUSETION 1 Average monthly productivity (units/hour) for the month of: |MONTHS |PRODUCTIVITY | |January |2300 / (325*3) = 2.36 | |February |1800/ (200*5) = 1.80 | |March |2800/ (400*4) = 1.75 | |April |3000/ (320*4) = 2.34 | Average Monthly Productivity= (2.36+1.80+1.75+2.34)/4 = 2.06 QUESTION 2 Productivity = sales
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that are of high importance to the business and need immediate attention. A small change in inventory of higher dollar value can bring significant improvement on ROI as compared to inventory with smaller dollar value. This approach will bring the well needed focus of Sally and her team on to high value but small quantity which can ultimately lead to ‘quick wins’ in cost down opportunities. EMC can adopt ‘pull strategy’ and accordingly improve the forecasting which can lead to accurate planning‚ scheduling
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Sequence of Operations (Gas Furnace) Natural Draft Furnace 24 volts is always present to the thermostat R terminal. 1. When the thermostat closes its switch to call for heat‚ 24 volts is sent out of the thermostat on the W terminal. 2. This 24 volts goes back into the furnace‚ then typically through 1 or 2 safety devices to the gas valve. 3. If the standing pilot is lit. The gas valve opens‚ and the gas to the burners is then ignited by the pilot light. 4. The heat exchanger is
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agement AEREN FOUNDATION’S Maharashtra Govt. Reg. No.: F-11724 [pic] SUBJECT : OPERATIONS MANAGEMENT Total Marks : 80 CASE-1 (16 Marks) Bloomsday Outfitters produces T-shirts for road races. They need to acquire some new stamping machines to produce 30‚000 good T-shirts per month. Their plant operates 200 hours per month‚ but the new machines will
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University of Petroleum & Energy Studies Centre for Continuing Education Executive MBA (OIL & GAS Management) Semester II YEAR: 2013 SESSION: January Assignment – 1 For Operations & Material Management (MBCQ 722D) (To be filled by the student) Name: _______________________ Sap No/Regn No: _______________________ Section A (20 Marks) Write short notes on any four of the following 1. Production management functions 2. The era of scientific management 3. Optimal
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An operation is composed of processes designed to add value by transforming inputs into useful outputs. Inputs may be materials‚ labor‚ energy‚ and capital equipment. Output may be a physical product or a service. A metric used to measure the rate at which potential output levels are being met or used. Displayed as a percentage‚ capacity utilization levels give insight into the overall slack that is in the economy or a firm at a given point in time. Using the data provided in the case‚ we are able
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the SWOT and stakeholder analysis. Then‚ key stakeholder implications of REX’s strategies will be reviewed and a Corporate Balanced Scorecard that aligns with the business level strategy will be prepared. Execute Summary This passage starts with the analysis of the strength‚ weakness‚ opportunity and threat of REX‚ followed by its strategy including the key capability‚ the shareholders’ interest and what strategy it uses to compete with its rivals‚ and lastly the balance scorecard of how REX
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