DETERMINING ASSESSMENT NEEDS AND TRAINING IN THE SERVICE SECTOR Dr. Farzana Firdousi Emirates Institute for Banking and Financial Studies PO Box 62091 Sharjah‚ United Arab Emirates E-mail: ffirdousi@yahoo.com Abstract Training plays a vital role in the success of organizations in the service sector. Profitability of this b sector can depend to a great extent on the service of its employees. Before any kind of training is delivered they are required to identify the training needs within their organizations
Premium United Arab Emirates
Evaluation involves the assessment of the effectiveness of the training programs. This assessment is done by collecting data on whether the participants were satisfied with the deliverables of the training program‚ whether they learned something from the training and are able to apply those skills at their workplace. There are different tools for assessment of a training program depending upon the kind of training conducted.Since organisations spend a large amount of money‚ it is therefore important
Premium Evaluation Skill Learning
EMPLOYEES TRAINING AND DEVELOPMENT IN THE PARTISAL FULLFILLMENT OF REQUIRMENT FOR THE AWARD OF DEGREE IN MBA (MASTER OF BUSINESS ADMINISTRATION) SUBMITTED TO SUBMITTED BY www.allprojectreports.com OBJECTIVES OF THE STUDY PRIMARY OBJECTIVE The primary objective of my study at _________________to lay down the foundation of training and development. SECONDARY OBJECTIVE The objective of my study about employees training and development to improve the current process of employees
Premium Human resource management Management
Employee Training and Career Development Training and Development is important in an organization. It helps employees develop their personal and organizational skills‚ knowledge‚ and abilities. Companies depend on human resources to help them develop superior employees so that the company as well as individual employees can accomplish his or her career goals‚ and it increases employee job satisfaction. Training employees increases morale and performance because employees feel confident in their
Premium Management Human resource management Organizational studies and human resource management
the process in the organization then only we can achieve the fixed target successfully. To do proper planning one must have adequate knowledge and skill in the particular task. To achieve this adequate knowledge one must get proper training. Training refers to teaching and learning activities carried on the primary purpose of helping for the students inorder to know about the organization. Training helps the trainee to develop and improve both analytical and decision making skill. Training is the
Premium Marketing Management
Training is… The achievement of pre-determined learning objectives through planned instructional techniques The transfer of knowledge‚ skills & attitude (KSA) • Training focuses on influencing attitude‚ providing knowledge and transferring skills Developed through a systematic process known as instructional design or instructional systems design The analysis of learning needs and systematic development of instruction to meet those needs Models typically specify a method‚
Premium Educational psychology Learning Knowledge
HR ASSIGNMENT INTRODUCTION ”A sense of ethics‚ a concern for sustainable development‚ solidarity with local communities‚ and an eagerness to look ahead to tomorrow ’s world. Welcome to L’Oréal.” [http://sustainabledevelopment09.loreal.com/business/about-loreal.asp] (accessed on 2013/09/07] The Human Resources environment is a highly competitive one where we have to ensure we not only attract but retain the best people. L’Oreal has been successful in their recruitment drives and retainer
Premium Human resource management
INTRODUCTION Employee training tries to improve skills as add to the existing level of knowledge so that the employee is better equipped to do his present job or to prepare him far a higher position with increased responsibilities. However individual growths are not and end in it. Organization growth needs to be meshed with the individuals growth the concern is for the organizations viability that it should adept itself to a changing environment. Employee growth and development has to be
Premium Training
Unit # 1 - Assignment 1. Per your text‚ describe the forces affecting the workplace and learning. How can training help companies deal with these forces? Customer service‚ employee retention and growth‚ doing more with less‚ quality and productivity are some of the issues affecting company’s ability to implement new training and learning tools. Training is a necessity if companies want to maintain competitive. There are several forces that affect learning in the workplace including: globalization
Premium Skill Learning Management
Page 1 Learning Theory: Applying Kolb’s Learning Style Inventory with Computer Based Training © Copyright Harold Henke‚ 1996‚ 2001 all rights reserved Author’s note: This paper was written in 1996 as a project paper for a course on Learning Theory. This paper was reformatted in June‚ 2001. Page 2 Organization ................................................................................................. 3 Introduction .............................................................
Premium Learning styles Educational psychology Learning theory