The Gap Model is a conceptual model especially developed to qualitatively measure service quality. It was developed by parasuraman et al.(1985) based on results from empirical research. Tha gap model identifies five organizational gaps within the process of service design and delivery that cause deficits in quality ‚ leading to dissatisfied customers. The Gap Model locates and maps five generic gaps that apply regardless of the thematic type of service: 1. Between management perceptions of customer
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Drug Abuse in College - New York Times Page 1 of 3 July 31‚ 2005 The Adderall Advantage By ANDREW JACOBS IT was finals week at Columbia University and Angela needed a miracle. Like many of her classmates‚ Angela‚ a bleary-eyed junior‚ had already pulled a pair of all-nighters to get through a paper on "Finnegans Wake‚" a French test and an exam for her music humanities class. All that remained was a Latin American literature final‚ but as midnight approached‚ her stamina was beginning
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The Advantages of ERP As companies grow and departmentalize their operations‚ it is increasingly important to ensure that the separation of function does not inhibit efficiency by erecting communication barriers. Smaller companies may be able to find tools to prevent this problem from occurring. Others‚ especially larger companies that operate complicated supply chains with thousands of suppliers and customers find creating effective links between departments more difficult. One way companies
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Advantages of Total Quality Management (TQM) Improves Reputation - TQM programs have the advantage of improving corporate as well as product reputations in the marketplace‚ because errors and defective products are discovered much more rapidly than under a non-TQM system‚ and often before they are ever sent to market or found in the hands of the public. Higher Employee Morale - Compared to employees who are motivated‚ disengaged workers are less efficient‚ miss more workdays and cost organizations
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There was a study completed by two school districts in Illinois. These districts‚ Waubonsie and Neuqua‚ for five years they collected data from their students taking standardized tests. Waubonsie reported that on average around 30% of students from the minorities met or exceeded standards in math and reading. On the other hand‚ around 75% of Caucasian and Asian students met or exceeded the same standards. Similarly‚ students at Neuqua followed the same trends. With this study and many others completed
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The Existence of Audit Expectation Gap: Bangladesh Perspective - Perceptions of Naïve Investors‚ Students and Professionals Regarding the Audit and Role of Knowledge Affecting the Gap. Abstract: The study investigates the existence of audit expectation gap in relation to society’s unreasonable expectations out of auditing in Bangladesh. This also identified the effects of auditing knowledge on the gap. Among all the classes of our society the accounting graduates are expected to have more
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2011 / 2012 Republic of Kenya Skills Gap Analysis for Graduates of Youth Polytechnics‚ Vocational Training Centres & Out-Of-School Youth Youth Employment Regional Programme 2011 / 2012 Content Abbreviations and Acronyms iii Foreword vi Acknowledgements viii Executive Summary ix Chapter 1: Introduction 1.1 Situation Analysis 1.2 Current Initiatives 1.3 Purpose of the Study 1.4 Scope of Work 1.5 Study Approach and Methodology 1.6 Limitations 1.7 Structure of the
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The Absolute Advantage concept is generally attributed to Adam Smith for his 1776 publication An Inquiry into the Nature and Causes of the Wealth of Nations in which he countered mercantilist ideas. Adam Smith argued that it was impossible for all nations to become rich at the same time by following mercantilism because the export of one nation is another nation’s import and instead stated that all nations would gain simultaneously if they practiced free trade and specialized in accordance with their
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the websites‚ which have the explicit content. The advantages are: information‚ communication and creation. For example‚ there is a vast amount of info on the Internet which can be used both by children and adults alike. Everyone uses the Internet for e-mail or blog. And everyday lots of new creations such as websites and forums are created and people use them in accordance to the values of the other 2 advantages. The disadvantages are: people can become addicted to the Internet
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COMPETITIVE ADVANTAGE Companies all seek a competitive advantage‚ as that will give them the opportunity to sustain profits that exceeds the average in their industry. The three major competitive advantages are differentiation‚ cost and response. Companies can therefore either gain a competitive advantage by offering a unique product differentiation‚ by offering similar products at a lower cost or by offering products at a time and place where the customer are in need of the product. Differentiation:
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