The importance of attitude and appearance in the service encounter in retail and hospitality – HRM Essential Reading Notes What Is This Paper About? – About the survey undertaken The survey reported in this paper examines the nature and importance of the range of skills required by employers in the retail and hospitality industries Much research has focused on attempts by organisations to inculcate the right kind of attitude in their front-line employees. This paper points to the increasing
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Abstract This experiment was conducted to study gender differences in mate selection preference. 82 participants‚ aged 17-23 years and have never been married were randomly selected for the experiment in a convenience sample. Participants were given a survey- listing considerations important to people in choosing a life partner- to complete. Participants had to rate how willing they are to marry a person with a certain characteristic; each characteristic is rated individually on a 7-point scale
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ADVANTAGE: FDI IN RETAIL (Anshu Meghe) Recently the most debated topic in India has been government allowing FDI in the Indian economy. It is one of the most critical reforms taking place in Indian economy post the great reform period of 1991. From vendors to politician everyone is talking about FDI‚ and many are just prattling without acquiring the full knowledge of the reforms. Not only the opposition but even some of the allies of the ruling party are raising hue and cry over the new policy
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costs. The ongoing changes occuring in society create an uncertain environment and have an impact on the fuction of the whole organization. Therefore PEST analysis is a useful tool for understanding the ’big picture’ of the environment in which Home Retail Group operates‚ and the opportunities and threats that lie with it. By doing this and looking at the outcome‚ we can take advantage of the oppurtunities and minimize the threats. Since the company is offering every type of product from garden tools
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represents an economic opportunity on a massive scale‚ both as a global base and as a domestic market. Indian Retail sector consists of small family-owned stores‚ located in residential areas‚ with a shop floor of less than 500 square feet. At present the organized sector accounts for only 2 to 4% of the total market although this is expected to rise by 20 to 25% by next 3 years. Retail growth in the coming five years is expected to be stronger than GDP growth‚ driven by changing lifestyles and
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I. Major Steps in Merchandise Buying and Handling A. Merchandise management is the analysis‚ planning‚ acquisition‚ handling‚ and control of the merchandise investments of a retail operation. Exhibit 9.1 illustrates the major steps in the merchandise management process. 1. Analysis is used in the definition because retailers must be able to correctly identify their customers before they can determine the needs and wants of their consumers. 2. Planning is included because retailers must
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Indian retail presents a great opportunity to the domestic & the foreign investors. On the other hand‚ it also poses a great challenge in terms of customer satisfaction. The purpose of this research work is to compare customers ’ perceptions of two retail formats: Traditional Multi Speciality Stores and Exclusive Showrooms and their purchasing preferences. In addition‚ the paper compares these preferences across demographics. Data were collected through intercept survey in Ajmer city across a range
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Standards of a Retail Store Working in a retail store takes a lot of organization and great customer-employee relation. For that reason‚ we have rules and policies. To have a good customer service a retail store needs a floor plan. At American Eagle we have three different areas‚ the sales floor‚ the fitting room area‚ and the register area. The first area is the sales floor. The sales floor is the most important area. Because it is the time we create the relation between the customer and de employee
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Porter’s Five Forces on retail banking industry. 12 3.1 Rivalry among Existing Companies 13 3.2 Entry barrier 14 3.3 Supplier power 16 3.4 Buyer power 17 3.5 Availability of Substitute products 19 3.6 Summary of the Porter’s 5 Forces analysis 20 4. Conclusion 21 5. Method Evaluations and Writing Limitations 22 6. Reference 23 B014351 Xin Li Msc. Finance and Management 2010 Is UK Retail banking industry still ‘charming’? A Report on the UK Retail Banking Industry 1
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BRANDED OUTLETS vs MULTI-BRAND STORES Two basketball players X and Y wanted to buy Nike shoes‚ X went to a Nike showroom and Y went to a Shoppers Stop. X enjoyed the Nike store’s atmosphere where he was exposed to the exhaustive range and hence bought exactly what he was looking for. Y on the other hand‚ got spoilt with offerings from various brands but limited variety in each. He got to weigh his options and bought an Adidas which offered more value for money. Although both identified with Nike’s
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