Learning outcome: 1: Know the role of a team leader within a team 1.1 Describe the attributes of a team leader A team leader must be able to guide and develop his team and focus them to work against a common goal‚ thereby contributing to the success of both his team and the company or project they are working for. In order to achieve this‚ a team leader needs great communication skills so that they can provide the necessary feedback‚ development and coaching of the team as well as clearly being
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PQASSO (Practical Quality Assurance System for Social Organizations) PQASSO (Practical Quality Assurance System for Social Organizations) is a straight forward‚ user-friendly quality assurance system intended to help run organizations more effectively and efficiently. It offers a flexible approach to quality which allows organizations to work at their own pace. It helps organizations take a systematic look at what they do‚ identify areas where they are doing well and not so well‚ and decide exactly
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FOOD QUALITY Quality * Relates to excellent product or services that fulfills or exceeds our expectations Food Quality * Includes all attributes that influence product’s value to the consumers. This includes‚ Negative attributes (e.g.spoilage‚ contamination with filth‚ discoloration‚ off odors & flavors; Positive attributes (e.g. origin‚ color‚ flavor‚ texture and processing method used -Food Quality is a term which may refer to several things: ♣ the extent to which food contains
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Consumer Preference for Coffee Product Attributes in PPALMA‚ North Cotabato‚ Philippines Author: Michelle Ragocos-Ortez College of Business and Accountancy‚ Southern Christian College‚ Quezon Avenue Poblacion 5‚ Midsayap‚ North Cotabato‚ 9410 Philippines Email: mish_ragocos@yahoo.com Tel: +63 929-187-2390 Co-Author: Ms. Mary Pleasant Natural Resource and Environment Management‚ 1910 East West Road‚ Sherman Lab 101‚ University of Hawaii‚ Honolulu‚ HI 96822‚ USA Email:myounkin@hawaii
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Contents 1. Introduction 1 1.1. Quality and Total Quality Management 1 2. Company Background 2 2.1. JEEVES PLC 2 2.2. Company product 4 2.3. Production Process 4 2.4. Factory Layout 6 3. Problems and Root Cause Definition 7 3.1. Problems in the Production Process 7 3.1.1. Precision Jointing 7 3.1.2. Adhesive Applicators & Component Sub-assembly 10 3.2. Employee Problems 12 3.3. Complains and Warranty Claims 13 3.4. Quality Cost & Productivity Effort 15
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Cost of Quality (COQ) "The cost of quality." It’s a term that’s widely used – and widely misunderstood. The "cost of quality" isn’t the price of creating a quality product or service. It’s the cost of NOT creating a quality product or service. Every time work is redone‚ the cost of quality increases. Obvious examples include: The reworking of a manufactured item. The retesting of an assembly. The rebuilding of a tool. The correction of a bank statement. The reworking of a service‚ such as
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Graduate Attribute The technological Institute of the Philippines holds a graduate attribute were every students should attain and adapt before leaving the said institution. This Attributes are the goals posted by the school in where the students should use for their future living. Attributes are: Professional Competence‚ psychology achieved this through using of elements that re connected to our chosen field. Critical Thinking and Problem Solving Skills‚ by essays on examinations and quizzes
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Quality Function Deployment: ■ To provide customer input at the product design stage ■ The process results in a matrix‚ referred to as a “house of quality” for a particular product that relates customer attributes to engineering characteristics. ■ The central idea of QFD is the belief that products should be designed to reflect the customers’ desires and tastes ■ The house of quality provides a framework for translating customer satisfaction into identifiable and measurable
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Business Decision Making Q1.1 1.2 1.3 Problem Recognition: consumers recognize a problem as a need or want. Of course‚ the most frequent problem occurs when consumers realize they are out of the product. For example‚ when the gas tank gets near empty‚ or you run out of lunch meat for your sandwiches‚ or when your car is due for maintenance. Problem recognition also occurs when a consumer receives new information about a good‚ service‚ or business. New fashions‚ for example‚ can make people recognize
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OBJECTIVES QUALITY ASSURANCE PLANNING A Practical Approach to Quality Management Systems John Shalkham Director‚ Office of Quality Assurance Wisconsin State Laboratory of Hygiene Clinical Assistant Professor University of Wisconsin-Madison WisconsinWISCONSIN STATE LABORATORY OF HYGIENE • Describe the purpose of a Quality Assurance (QA) plan •List the components of an effective QA plan p g •Discuss the benefits of incorporating Quality System Essentials and other Quality Management System principles
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