perception of how well a service meets or exceeds their expectations’ (Seth‚ Deshmukh & Vrat‚ 2005). However‚ many consumers are short of the knowledge to evaluate the service they receive‚ meanwhile‚ the providers also lack skills to meet customer’s needs. When the experience does not match the expectation‚ a gap arises. The gap model of service quality identifies five major gaps that organizations seeking to meet customer ’s expectations in service delivery process (Turner‚ Bienstock & Reed
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Introduction Gap‚ Inc. is a leading American specialty apparel retailer based in San Francisco‚ California. It sells casual apparels‚ accessories‚ and other personal care products for men‚ women‚ and children. The products of Gap‚ Inc. include denim‚ khakis‚ T-shirts‚ boxers‚ casual wear‚ and others. Currently‚ the company boasts approximately 150‚000 employees and 3‚139 stores all around the world. Gap‚ Inc. sustains a large number of brands‚ namely Gap‚ Old Navy‚ Banana Republic‚ Forth & Towne
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Academic Achievement Gap The education system has improved in many ways‚ however we still face many problems as a nation. Among many current education system problems is the academic achievement gap between different races. The academic achievement gap has existed for many years but has really been brought to the attention of United Stated citizens in the last decade. Statistics show that on average African American students score lower than white students on examinations‚ performance and overall
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The Gender Pay Gap PROBLEM Introduction The pay gap between men and women has fallen quite dramatically over the past 30 years though a sizeable gap still remains‚ but this headline figure masks some less positive developments in recent years. We are used to each generation of women making progress relative to the one before‚ but this process has slowed slightly with the better than the previous one(Centre Piece Summer 2006). The gender pay gap measures the earning differences between
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Critically analyze the repositioning strategy adopted by Gap Inc. and discuss if their strategy should be altered‚ improved‚ or completely change course by considering the following factors. Provide in-depth research and logical conclusion. Gap’s repositioning strategy helped the brand become relevant with young consumers. Their execution led to a successful turnaround that brought back customers and rebuilt profit margins (Gill‚ 2013). After working hard to create a product line that appeals
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The achievement gap is the difference in academic performance between groups of students. Groups of students like socioeconomic status‚ race and ethnicity‚ and gender. You can see the achievement gap in grade levels‚ standardized-testing‚ and course selection. The achievement gap is used to show the different performance gaps between different groups with African-American and Hispanic students‚ being at the lower part of the scale‚ compared to non-Hispanic white peers. There is a similar academic
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PLANNING THE IT OPERATIONS AUDIT The mere mention of an "audit" is enough to make anyone nervous. But‚ put in proper perspective‚ an audit of IT operational policies and procedures is an effective means of assessing the viability of IT services and functions. An audit will serve its intended purpose if two primary objectives are reached: 1. Audit goals are clearly defined in advance‚ stating the purpose of the audit and the expected results. 2. Audit results are applied to improve
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INTRODUCTION TO AUDITING 1. WHAT IS AN AUDIT An audit is an independent examination of the financial statements of an entity in order to enable the auditor to express an opinion as to whether it gives a true and fair opinion and if it has been properly prepared in accordance with the applicable reporting framework. 2. Under the Companies Act‚ Cap. 50‚ private limited companies that satisfy the following conditions are not required to have an audit: a) number of shareholders
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THE ASSOCIATION BETWEEN AUDIT COMMITTEE CHARACTERISTICS AND FINANCIAL RESTATEMENTS ABSTRACT: The second section focuses on the background of corporate governance provisions such as the Blue Ribbon Committee (BRC) and Sarbanes Oxley (SOX) that aim to improve the effectiveness of audit committees. The composition of audit committees is heavily critiqued with an emphasis on independence‚ financial expertise and frequency of meetings. This paper will examine each of these characteristics
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Gap’s Got Game. by Liz Gunnison Aug 12 2008 The Spanish company eclipses Gap as the world’s biggest specialty retailer‚ but on closer inspection... A Zara store in China. The chain’s owner‚ Inditex‚ surpassed Gap Inc. as the world’s biggest specialty retailer in the second quarter. But the lead may already have vanished. Image: epa/Corbis Based on first-quarter results‚ Zara International of Spain has closed the gap on Gap Inc.‚ becoming the world’s largest fashion retailer by revenue‚ the Daily
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