management. 2nd ed. Harlow: Pearson Education Limited. Jones‚ P and Merricks‚ P (1994). The Management of foodservice operations. London: Cassell Khan‚ M.A (1991). Concepts of foodservice operations and management. New York‚ London: Van Nostrand Reinhold. Lovelock‚ C; Vandermerwe‚ S; Lewis B (1999) Services Marketing: A European Perspective‚ London: Prentice Hall. Lundberg‚ D E. (1993). The restaurant: from concept to operation. 2 nd ed. New York: Wiley&Sons‚ Inc. Mintel. (2009). Restaurant Service Trends
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Comparison of PTV & Geo Positioning PTV PTV news aims to be service focused (Lovelock‚ 2005) in its strategy. Its news channel offers a narrow range of services/programs such as news bulletins‚ talk shows‚ documentaries and live events update etc. The market to which the services are offered are broad and diverse‚ however mostly the adults and people from an older age bracket make PTV a preference. * Segmentation and Target Market In a highly competitive industry like that of the television
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Iacobucci‚ Dawn (ed.)‚ Marketing Challenges‚ Futura‚ São Paulo‚ 2001. Krugman‚ Paul‚ “Depression is Back”‚ O Estado de São Paulo‚ Pages‚ Nov. 15‚ 2008. Krugman‚ Paul and Wells‚ Robin‚ Introduction to Economy‚ Campus/Elsevier‚ Rio de Janeiro‚ 2007. Lovelock‚ Christopher‚ Services Marketing‚ 3rd ed.‚ Prentice Hall‚ Upper Saddle River‚ NJ‚ 1996. MacKinlay‚ A. Craig‚ “Event Studies in Economics and Finance”‚ Journal of Economic Literature‚ Volume XXXV‚ March‚ Pages 13-39‚ 1997. INTERNATIONAL JOURNAL OF
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Is nuclear power the best alternative to fossil fuels for the future energy needs of the UK? There are different types of fuel such as coal‚ gas‚ wind energy‚ solar energy‚ oil and nuclear energy which is considered to be the most important source for the future. Our fossil fuel resources have been developed to provide us with many necessary things such as food‚ consumer goods‚ dwelling‚ transportation‚ but at the same time they are vanishing‚ hour after hour and something should be done. There
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Julio Gonzalez Interpersonal Communication Dr. Glenn Harwood May 25‚ 2011 Observation: Katie and Rick Dyad Seven-Step Conversation Katie and Rick both give off positive approachability cues. Katie is a talker by nature and during the observation she hovered over the stove stirring a pot of chicken soup. Rick has a pleasant demeanor; the cheery look on his face is welcoming and invites Katie to ask about his lunch earlier in the day. Opening introductory sets are tell-tale signs on whether
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querelle avec le berger d’Isaac en disant : "Cette eau nous appartient". Isaac appela le nouveau puits Eshek (querelle) puisqu’il s’était querellé avec le berger. Puis il creusa un nouveau puits ailleurs et ils ne se querellèrent pas à son sujet. Aussi l’appela-t-il Rehovot (spacieux). Il dit : "Il est sûr que l’Éternel a fait de l’espace pour nous maintenant‚ ainsi pourrons- nous tous prospérer sur cette terre. (Genèse 26) L’eau est la ressource la plus nécessaire qu’il soit. On peut parler
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Journal of Economics and Sustainable Development ISSN 2222-1700 (Paper) ISSN 2222-2855 (Online) Vol.2‚ No.4‚ 2011 www.iiste.org Role of CRM in Profitability of Service Organizations: A Case of a Leading Telecommunication Company in Bangladesh Mohammad Mizenur Rahaman (Corresponding Author) Assistant Professor Department of Business Administration Shahjalal University of Science and Technology Sylhet -3114‚ Bangladesh E-mail: mizen.ban.sust@gmail.com Alternative E-mail: mizen_397@yahoo.com
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Journal of Business Research‚ Vol. 25‚ pp. 197-214. Langeard‚ E.‚ Bateson‚ J.E.G.‚ Lovelock‚ C.H. and Eigler‚ P. (1981)‚ Services Marketing: New Insights from Consumers and Managers‚ Report No. 81-104‚ Marketing Science Institute‚ Cambridge‚ MA. Larsson‚ R. and Bowen‚ D.E. (1989)‚ “Organization and customer: managing design and coordination of services”‚ Academy of Management Review‚ Vol. 14 No. 2‚ pp. 213-33. Lovelock‚ C. H. and Young‚ R. F. (1979)‚ “Look to consumers to increase productivity”‚ Harvard
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Tourism is an information-intensive industry and is said to hold together different components belonging to the travel industry‚ such as airlines‚ travel agencies‚ attractions‚ car rental and several other aspects (Poon‚ 1993). The main objective of a tour operator is to combine these components to create a holiday package. With the advent of the internet‚ tour operators can now expand their activities and make available relevant information‚ conquering new customers (Wyner‚ 2000). However‚ in order
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ANNEXURE – I CORPORATE GOVERNANCE Corporate Governance provides that a company is directed in such a way that it performs efficiently and effectively‚ keeping in view the long term interest of the stakeholders‚ while respecting laws and regulations of the land and contributing‚ as a responsible corporate citizen‚ to the national exchequer. I. COMPANY’S PHILOSOPHY Your Company believes in professionalism of management‚ transparency and sound business ethics. It encourages wide participation
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