MALAYSIAN ASSOCIATION OF TOUR AND TRAVEL AGENTS (MATTA) CODE OF ETHICS FOR MEMBERS Wisma MATTA‚ No 11‚ Jalan 1/76‚ Desa Pandan‚ 55100 Kuala Lumpur Tel : (03) 92876881 Fax : (03) 92876880 E-mail : admin@matta.org.my Website : http://www.matta.org.my Updated by MATTA Secretariat 12 April 2006 MATTA Code of Ethics for Members CONTENTS PART I PRELIMINARY 1. The MATTA Code of Ethics 1.1 What it means to members 1.2 What it means to customers and consumers
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WHAT IS A TOUR PACKAGE? DEFINITION Complete trip‚ usually including fare‚ accommodation‚ meals‚ ground transport‚ tour guides‚ taxes‚ etc.‚ in one all-inclusive price. Source: BusinessDictionary.com 1 TYPES & CHARACTERISTICS TOUR PACKAGE CATEGORIES Package tours can be broken down into six (6) specific tour types. Tours available range from Special Interest tours‚ Adventure tours‚ City or Regional tours‚ Group tours‚ Fully Escorted tours and Business tours. 2 ??????????????????????
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P3: Provide examples of organizations in the travel and tourism industry and explain their roles (P1) Outbound Travel and Tourism Organizations Outbound tourism‚ for example‚ is when a family of three from Bradford‚ travel to Greece‚ Rhodes for a relaxing‚ well-needed holiday. Travelling out of the UK‚ to another country‚ defines Outbound Tourism Tour Operator A tour operator is a company that plans out a holiday for a family Examples: • Thomas Cook • First Choice The role of
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CASE STUDY European Tour Operators: confronting competition in the tourism industry Eric Viardot European tour operators have managed to achieve a strong position in the tourism industry. Most notably the two biggest ones‚ TUI Travel and Thomas Cook have a large market share. However‚ in the latter part of the decade (2007–10) the industry has experienced a downturn because of the turbulent environment which has created new threats and modified the competitive forces. ● ● ● The tourism
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on travel dates requested by customer. 4. Checks baggage and directs passenger to designated location for loading. 5. Examines passenger ticket or pass to direct passenger to specified area for loading. 6. Answers inquiries made to travel agencies and airlines 7. Plans route and computes ticket cost‚ using schedules‚ rate books‚ and computer. 8. Sells and assembles tickets for mailing to customers. 9. Telephones customer or Ticket Agent to advise of changes with travel or to
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Journal of Case Research 4(S): 27 – 44 (2011) Flight of Funds MOHD NOOR ABU BAKARa‚ MARIATI NORHASHIMb* AND ABDUL HAMID MOHAMED GHOWSc ABSTRACT In 2006‚ Malaysian Travels Sdn Bhd‚ a subsidiary of a public listed company‚ purchased 40% equity in Turkistan Global Services Sdn Bhd on the basis of a project paper which outlined a potential travel business to exploit opportunities in Turkistan. Turkistan Global Services Sdn Bhd purported to have acquired the opportunity through a Memorandum of Understanding
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Dear Sirs‚ I am interested in working for a Tour Operator. I have knowledge of the way travel agencies work because of my professional experience in Spain and my degree in Tourism. I would like to have experience in a British environment to gain knowledge of the working style of a Tour Operator in England and also to improve my English. My professional experience in a travel agency is in selling by telephone‚ explaining the itinerary of a trip‚ the different choices of accommodation
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Discuss the types of travel intermediaries 3. Describe the functions of specialty intermediaries 4. Be acquainted with the distribution channels 5. Understand the relation of distribution to marketing 6. Be aware of the distribution strategies Pre-Test INSTRUCTION: Write TRUE if the statement is correct and FALSE if the statement is incorrect on the space provided before each number. _____1. The tourism distribution channel produces the link between the suppliers of travel services and the consumer
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Business Travel Name Suppressed Skills For Professional Development GEN 300 With lost bags‚ delayed and canceled flights‚ frequent business travel can be a real headache. On the other hand‚ it can also be very rewarding. If you plan right and do some research‚ you can get some very nice benefits for yourself. There are several ways available to you such as airline frequent flyer and hotel frequent visitor programs. Also‚ there are credit card bonus programs and some perks to travel in general
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Visa Application ７． Transportation Expenses ８． Health Condition ９． Overseas Travel Insurance １０． Pre‐departure Programme （１） Assembly （２） Briefing for Supervisors （３） Orientation （４） Send‐off party （５） Courtesy visit １１． Departure for Japan (travel matters) １２． Programme in Japan （１） Composition of one batch （２） Programme and activity in Japan （３） Tentative Schedule １３． Return from Japan (travel matters) １４． Follow‐up Matters （１） Submission of post‐visit report （２）
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