12/17/2010 MSc OR/BAC | Courier Services | Managing Business Operations | SERVICE OPERATIONS MANAGEMENT - group 5 | Contents Service Definition 2 Intangibility 2 Heterogeneity 2 Inseparability 2 Perishability 2 Service Classification 3 The Volume Measure (Silvestro) 3 Other Service Classification Models 4 Service Design 5 What is the philosophy behind the service design? 5 What to deliver to courier service customers? 6 How to deliver? 7 The blueprint diagram 7 Customer actions
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CLASSIFICATION OF SERVICES. (FRAMWORKS FOR ANALYSIS OF SERVICES). Problem: narrow exposure of managers to the variety of service industries; managers perceive their service as unique; management personnel is usually inbred; as a result‚ marketing thought in the field of services is underdeveloped. E.g.‚ hoteliers often spend their whole life in the industry or even one company‚ most airline managers have grown up in the commercial aviation industry‚ bankers and hospital administrators usually
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Date: 25th March‚ 2010 Title: Investigating the capacitance of a parallel-plate capacitor using a reed switch Objective: To investigate the factors which affect the capacitance of a parallel-plate capacitor using a reed switch. Apparatus: - reed switch - signal generator - capacitor plates of area about 0.24m X 0.24 m 1 pair - polythene spacers ( 10 X 10 X 1 mm ) - polythene sheet‚ same area as capacitor plate 1 mm thick - battery box with 4 cells
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Home Page: Welcome to UPMS: Unique Painting & Maintenance Services Pty Ltd (UPMS) is one if the premier companies in the painting‚ maintenance and epoxy flooring industry and provides variety of services for all your needs. Our goal is to provide quality services for all our clients. Our years of experience in the industry means there is no job we cannot do and we provide reliability and an efficient services. When you need a service that is reliable‚ delivered on time and provides the quality
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Your 80 year-old great aunt‚ Persis‚ was placing a canning jar on the top shelf of her pantry when she stepped awkwardly off the stool and twisted her leg at the hip. She felt a sharp pain in her hip and‚ after collapsing to the floor‚ found she could no longer stand. She was taken to the emergency room where an X ray showed that the neck of her femur was fractured. More detailed X ray images revealed reduced bone mass in the head and neck regions of the injured femur‚ in the ends of other long
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Nowadays‚ it is easier and easier for people to travel abroad. Thank to the globalization‚ the amount of foreign tourist is continuously increasing in some developing as well developed countries. Along with many benefit and joyfulness that traveling abroad brings to them‚ there are many disadvantage of it that suffer to the foreign tourists‚ especially‚ when they do not get some knowledge about the journey‚ destinations… before traveling. People desire to travel abroad because they can take the
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Self service Self service is the practice of serving oneself‚ usually when purchasing items. Common examples. Automatic Teller Machines (ATMs) in the banking world have also revolutionized how people withdraw and deposit funds; most stores in India ‚ where the customer uses a shopping cart in the store‚ placing the items they want to buy into the cart and then proceeding to the checkout counter/aisles; or at buffet-style restaurants‚ where the customer serves their own plate of food from a large
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Number 1 ♦ 2010 SERVICE QUALITY IN THE PUBLIC SERVICE Prabha Ramseook-Munhurrun‚ University of Technology‚ Mauritius Soolakshna D. Lukea-Bhiwajee‚ University of Technology‚ Mauritius Perunjodi Naidoo‚ University of Technology‚ Mauritius ABSTRACT The purpose of this paper is to obtain a better understanding of the extent to which service quality is delivered within the Mauritian public service by drawing on front-line employees (FLE) and customer perceptions of service quality. The paper
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Monstar Lab PH : Testing as A Service Software testing is essential to the software development nowadays and will continue to be in demand as time goes by. Apps are getting more and more critical to the human lives day by day and the speed to market is getting faster more than ever and yet it’s a must for software companies to provide stable and satisfying applications. Throw in the costing constraints and evolving requirements in the mix‚ and you’ll now position yourself where software development
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A Book report on "The Cuckoo’s Egg" by Cliff Stoll A Cuckoo’s Fledgling Although the 1980s are not generally thought of as a decade of innocence‚ there were‚ however‚ a few pockets of juvenile utopia. One such example was the rapidly expanding "online" community‚ with its assortment of up-and-coming networks that were‚ to many technically inclined users‚ a virtual "McDonald’s Play Place" with slides‚ ball pits and winding tubes to explore‚ all rapped in a security blanket of innocence. Not until
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