Q3 - OE_Strengths What do you see as Delta’s particular strengths? "Culture/people‚ consistency‚ accountability‚ our financial health‚ if you will‚ and our risk taking. In terms of culture‚ our people are Delta. I know it’s cliché and we say it a lot‚ but everything we do is because of the people we have. The people are the productivity that we have. Our financial success is because of our people. Our customer service‚ which drives our financial success. Our operational reliability. Everything
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Relevant facts/ Background Avianca Flight 52 touched the ground for a final time on January 25 1990‚ 16 miles from JFK airport in Cove Neck‚ Long Island‚ N.Y.‚ completely out of fuel. The Boeing 707-321B was carrying 158 people coming from Medellin‚ Columbia‚ in which 85 people survived. The crash of Avianca Flight 52 was the largest rescue operation in New York prior to 9/11. There was a severe blizzard on the north-east coast of the U.S. causing bad weather with a low pressure system and wind
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Training Design and Delivery Training Objectives As obtained from the needs analysis‚ our main objective is to train flight attendants in acquiring specific knowledge‚ skills and attitudes needed to better perform their jobs. At the end of the training program‚ the flight attendants will have gained knowledge in describing all aspects of their jobs and be able to answer any questions they are faced with‚ such as security procedures or passenger handling. They will have the appropriate skills necessary
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Nie Yile A0071699M Marketing Individual Assignment 4 1. What unique characteristics of service are service operators and passenger airlines like Etihad Airways encountering? What unique challenges does Etihad Airways face as a result of such characteristics? Services are intangible activities or benefits that an organisation provides to consumers in exchange for money or something else of value. There are 4 unique characteristics of service operations and passenger airlines like Etihad airways
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Cultural Resistance to Change All large & complex businesses like BA have to address the need to change in the face of a rapidly changing and often hostile external environment. It is inevitable that a CEO will face some internal resistance to whatever change is proposed‚ regardless of the prevailing culture. The issue is the relatively importance of culture as compared with other causes of resistance. Organisation culture does play a key role in whether change can be implemented and managed
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Dennis Marriott Strategic Management Fall 2011 Sky West‚ Inc. 1. The dominant characteristics of the U.S. regional airline industry are they are mostly controlled by larger airlines or have a contract with them to secure flights. . Most regional airlines are there for smaller communities to access a flight to the major hubs. Most of the regional airlines service to major airports‚ so they are connected or part of a servicing contract with national airlines‚ who in turn are part of the operations
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With a goal to restore its leadership role in the airline industry‚ Boeing launched the all-new 787 aircraft project. However‚ the likelihood of Boeing’s success is uncertain due to numerous threats from the market. Boeing faces threats from risks of entry by potential competitors‚ fierce rivalry between the incumbent firms‚ and other macroenvironment factors. The company tries to use strategies such as brand loyalty‚ barrier to entry and customer switching cost to combat these market threats
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Introduction The Virgin Group is one of the UK’s largest private companies. Virgin’s highest-profile business was Virgin Atlantic‚ which had developed to be a major force in the international airline business. Virgin Atlantic Airways has become Britain’s second largest airline serving the world’s major cities. On 20 December 1999 Richard Branson signed an agreement to sell a 49% stake of Virgin Atlantic to Singapore Airlines to form a unique global partnership. The cost of the transaction to Singapore
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Influence of rivalry among competitors Rivalry is the competitive struggle between companies in an industry to gain market share from each other. A more intense rivalry usually means that there are lower prices and more spending on non-price-competitive weapons. These would be things such as in-flight complimentary items like drinks and snacks. A more intense rivalry will lower prices and raise costs. This means that this makes the window for profitability smaller. If the rivalry is less intense
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(Title should match the statement of the problem‚ the question your research will try to answer) Distinctions in the Customer Satisfaction Levels between Southwest Airline Customers and Delta Airline Customers Executive Summary Success for commercial airline companies is determined by their profit and their profitability is increased by making the most of satisfying their customers and retaining loyalty. Survey results in 2007 indicated that “airlines have work to do to improving
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