Question Banks Hello Friends‚ Question Bank - Service sector Management 10 mks- 1) 7 Ps of Banking‚ Insurance‚ Tourism‚ Hospital and Transport. 2) Service Sector – Introduction/ Definition‚ Factors for growth‚ Characteristics‚ Classification 3) Service marketing Triangle 4) Service Quality Dimensions / TQM in services 5) Distinguish b/w goods and services 6) Use and importance of technology in services Short notes- 1) Branding in services 2) Service Recovery 3) Service Guarantee 4)
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Operations Management‚ 11e (Heizer/Render) Chapter 11 Supply Chain Management Section 1 The Supply Chain’s Strategic Importance 1) Even though a firm may have a low cost strategy‚ supply-chain strategy can select suppliers primarily on response or differentiation. Answer: FALSE 2) The supply chain for a brewery would include raw ingredients such as hops and barley but not the manufactured goods such as bottles and cans. Answer: FALSE 3) When using the low-cost strategy for supply
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production and placing on the market of raw milk‚ heat-treated milk and milk-based products. Directive 92/46/EEC. European Community. • French Agency for International Investments. n.d. France: the country of choice for logistics. http://news.investinfrance-nordic.org/old/1/txt/Logistics%20in%20France.pdf/ (accessed 18/08.2007). • French American Cultural Foundation. N.d. Cheese Tips and Trivia. http://www.discoverfrance.net/France/Food/DF_cuisine.shtml/ (accessed 18/08.2007). • French Property‚ Services
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its Xbox gaming console executives had to make a strategic decision whether to manufacture the Xbox or outsource the manufacturing. After some studies‚ it was decided that they did not have manufacturing and logistics capabilities and decided to outsource the assembly and significant logistics functions to Flextronics‚ a Singapore-based contract manufacturer. Microsoft already knew Flextronics because they had already contracted out the manufacture of computer mice to them. Since Microsoft had worked
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1. What are the organizational styles before and after the transition? UPS is the world’s largest package delivery company and a leading global provider of specialized transportation and logistics services UPS effective use of clearly defined organizational structure and design Pres 3 VP several managers UPS Departmentalization * Functional: it groups jobs by functions performed * Product: Groups jobs by product line * Geographical: Groups jobs on the basis of territory
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Starbucks Value Chain Analysis Companies can attain competitive advantage when the value chain is heightened by organizing these activities to gain profit greater than the cost of performing the value chain activities. Primary Activities Inbound Logistics This involves Starbucks agents going to coffee farmers with the best coffee beans in the world where they purchase and make contracts with Farmers. Most of these farmers are from Africa‚ which Starbucks still pays‚ a reasonable fair price for the
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In this assignment‚ we are going to focus on 4 aspects of logistic processes 1. Procurement‚ Purchasing and Sourcing 2. Inventory Management 3. Warehouses and Distribution 4. Supply Chain Technologies Our project is based on 2 companies‚ IKEA and NTUC Fairprice. We will describe the 4 logistic processes and how it affects both these firms. The report will also analysis the various logistical issues they face. Background NTUC FairPrice NTUC FairPrice is a social enterprise of Singapore
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United Parcel Service Background History: Founded in Seattle‚ Washington in 1907 by Jim Casey and Claude Ryan. Products/Services: Courier Express Services‚ Freight Forwarding Services & Logistics Services. Turnover: US$54.10 billion (2012) Pre-tax Profits: US$1.34 billion (2012) Total Assets: US$38.86 billion (2012) Total Equity: US$4.73 billion (2012) Employees: > 400‚000 Headquarters: Atlanta‚ Georgia Business Area: Worldwide Current Standing: - World
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While supplying a fairly good grade and desirable product‚ Noruega exploits its supply chain and caters to this demand by focussing on efficiency to minimise its cost in sourcing‚ standardise production‚ process engineering‚ capacity utilisation‚ logistics‚ service as well as marketing. (Porter‚1980). This gives them the edge albeit‚ a minimal margin per unit. Using frozen and farmed fish means the production process need not be seasonal. It also enables sourcing fish when cost is low and selling
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were their GSCM execution processes planned to support this strategy? In order to achieve product innovation as competitive advantage‚ execution process has support such strategy in all dimension‚ such as supplier management‚ production management‚ logistics management‚ service management and order management. In supplier management‚ Hair collaborate with suppliers to work with reduced number of suppliers to develop a cooling system that reduced refrigerator power consumption by 30 percent and time to
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