Checkpoint 1: Customer Service Model IT282 Checkpoint 1: Customer Service Model For the user support employee‚ a customer service model begins and ends with communication. Communications not only involves speech or writing‚ but listening or reading well also. Communications is a two-way exercise‚ which involves both parties and their need to reach a satisfactory resolution. The various forms of communications between a user support employee and a customer determines the experience of a customer
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Serial Killers: Ted Bundy Serial Killers kill three or more unrelated victims separated by a cooling off period and may involve sadistic‚ sexual violence. Special Agent Robert K. Ressler‚ one of the pioneers of the F.B.I’s Behavioral Science Unit first coined the phrase “Serial Killer”. According to Resslers account (published in his book‚ Whoever Fights Monsters)‚ he was lecturing at the British Police Academy when the participants referred to “crimes in series”. Impressed by the phrase‚ Ressler
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Brief History of Motown Motown Records was the first African-American-owned music label and featured the first African-American performers to achieve success with mainstream white audiences. Motown’s impact on 1960s culture played a major role in the integration of pop music. In producing hit records for African-American artists such as Diana Ross and The Supremes‚ The Temptations‚ Stevie Wonder and many others‚ Gordy did his part in the fight for racial equality at a time when King and other civil
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In the past‚ ’records management’ was sometimes used to refer only to the management of records which were no longer in everyday use but still needed to be kept - ’semi-current’ or ’inactive’ records‚ often stored in basements or offsite. More modern usage tends to refer to the entire ’lifecycle’ of records - from the point of creation right through until their eventual disposal. The ISO 15489: 2001 standard defines records management as "The field of management responsible for the efficient and
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A hybrid health record is a record that contains patient health information and is made up of physical paper documentation as well as electronic documentation. The patient information/documentation can vary within the record as a whole and access to particular information requires different paths. Manual and electronic processes are utilized to input and maintain patient health information in a hybrid health record. Hybrid health records are utilized in the transitioning process to go from paper
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a change in medical record keeping since I started more than 15 years ago. Every patient would have a paper chart. This would include there personal information‚ which included social security number and medical history. Physicians would document there progress notes and any orders for tests or medications. The nurses would document when they gave medication to there patients. This process was very time consuming and sometimes very hard to read. With electronic medical records this process has become
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music market? The truth of the matter is that‚ for the past decades‚ major record labels have blatantly
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Cost Sheet Format Particulars Amt (Rs.) Amt (Rs.) Opening Stock Of Raw Materials xxx Add: Purchase Of Raw Materials xxx Purchase Expenses xxx Less: Closing Stock Of Raw Materials xxx Defective Materials Returned xxx I. Raw material Consumed xxx II. Add: Direct Labor xxx Factory Wages‚ Productive Wages xxx Less: Abnormal Idle Time xxx III. Add: Direct Expenses Excise Duty xxx Royalty paid on production Basis xxx Hire Charges on Special plant
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Electronic Medical Records In this article the author explains patients’ records at healthcare facilities may now be stored using electronic medical records (EMR) instead of the paper charts that have been used in the past. EMRs have several disadvantages and advantages. One of the biggest disadvantages to EMRs is the high initial start-up cost. The healthcare facilities have to buy the equipment to begin the process. They also have to hire people to convert their current files from paper copies
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Electronic Health Records The electronic health records fits seamlessly with a central cost-saving of health care reform: to shift U.S. health care from an expensive‚ pay-per-service system based on quantity to one that emphasizes quality. The goal now is to have medical payments reward good care -- in a way that’s difficult to do with paper records. "You really can’t have accountable care without electronic records‚" says Judy Hanover‚ a research director for IDC Health Insights‚ a health care
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