Final Exam _Marco Paredes MGT- 4610 TQM Prof. Castro 1- Identify and discuss the five key dimensions of service quality. Given an example of a service and describe how a customer may define quality along each of these dimensions. The SERVQUAL Instrument measures the five dimensions of Service Quality. These five dimensions are: tangibility‚ reliability‚ responsiveness‚ assurance and empathy. Tangibility Since services are tangible‚ customers derive their perception of service quality by comparing
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then answer the questions below: Price $8.00 $8.50 $9.00 $9.50 $10.00 $10.50 Quantity Demanded (units per week) Mark 10 8 6 5 2 1 Lynn 8 7 6 6 2 1 Jason 5 4 3 2 1 0 Erin 6 5 3 2 0 0 Quantity Supplied (units per week) Firm A 0 1 2 3 6 7 Firm B 2 3 4 5 5 6 Firm C 0 1 2 3 7 8 Firm D 1 3 4 4 8 9 a) What is the equilibrium price and quantity? Label them “P” and
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Compensation Final Exam Study Notes What are we aiming for? What is our end result in compensation? What do these lines represent? $ mid or CTL Points Lines represent competition ‚ also indicated other strong compeitiors in the market competition is who is steeling your good works Adjusting Survey Data- Weighted Averages | Check excel doc.! | | | | | | | | | | | | | | | | | | | | Admin Support 1 | | | | | | | | | | | | | | | | | | |
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1. Which of the following is not a subject in an access control scenario? b. Information 2. Which of the following are the elements of a well-defined access control system? d. Policy‚ procedure‚ and tool 3. Which of the following statements best define the purpose of access control? a. Regulating interaction between a subject and an object 4. Which of the following components can be used to measure the confidence in any authentication system? d. Type of correlation and the number of authentication
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are required to answer all questions from part A and choose any 3 (three) questions from part B. Any form of cheating or attempt to cheat is a serious offence which may lead to dismissal. Electronics Part A (Answer all questions) ECE 1312 Q.1 [10 marks] 1. A PN junction is forward biased when: a. the applied potential causes the N-type material to be more positive than the P-type material b. the applied potential causes the N-type material to be more negative than the P-type material
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BIS155 Final Exam Study Guide The Final Exam has a total of five essay questions. The focus of the exam is to evaluate your ability to select and apply appropriate tools/concepts based on descriptions of common business situations. Topic Question Type Number of Questions Points Possible TCO 1 through 9: Excel Essay 4 160 TCO 10: Database Concepts Essay 1 40 TOTAL 5 200 POINTS TCO 1 – 2: Spreadsheet Development 1. Basic steps/tasks involved in spreadsheet development. 2. Appropriate
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competition? a. The economists b. The consumers c. World Trade Organization d. The owners 2. Amtrak‚ VIA Rail and KTX are all examples of what kind of market: _____ a. monopoly b. oligopoly c. perfect competition 3. Cabotage Laws _____ a. Control taxes in hotels b. Protect the US transportation market c. Protect consumers from high exchange rate commissions 4. SkyTeam‚ Star Alliance‚ AAdvantage are frequent flyer programs that: _____ a. Offer flights upgrades b. Partner with hotels and
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MGMT520 Final Exam Study Guide Finals open on Saturday April 20 at 12:01 a.m. MT (Saturday morning) Finals close on Thursday April 25 at 11:59 p.m. MT (Thursday night) PLEASE DON’T WAIT TILL THE LAST MINUTE – THE SYSTEM IS BUSY AND MAY SLOW DOWN AND ANYTHING CAN HAPPEN. YOU MAY WANT TO PRINT THIS GUIDE. 1. The final exam is "open book‚ open notes." The maximum time you can spend in the exam is 3 hours‚ 30 minutes. If you have not clicked the Submit For Grade button by then‚ you will be automatically
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References: Twitchell‚ James B. "Plop‚ Plop‚ Fizz‚ Fizz." Signs of Life. Eds. Sonia Maasik and Jack Solomon. 3rd ed. Boston: Bedford/St. Martins‚ 2000. 202-221.
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Final Exam Study Guide Identifications 1. Analects- book of Confucius’ sayings and ideas; written during the Warring States period by his disciples (475-221 BC) and achieved its final form during the mid-Han dynasty; one of the central texts of Confucianism 2. Lao-Tzu- a philosopher of ancient China‚ best known as the author of the Tao Te Ching. His association with the Tào Té Chīng has led him to be traditionally considered the founder of philosophical Taoism. He is also revered as a
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