Internal Customers: This means if one department‚ individual or process within an organization supplies another such within the same organization with goods‚ information or services then the latter is described as the internal customer of the former. For example‚ a dispatch department may be the internal customer of a packing department‚ which in turn may be the internal customer of the manufacturing process. External Customers: External customers are those persons who come from the outside to
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AO1 Internal and External Customer Needs at Cadbury World Internal Customers: Staff: At Cadbury world the staff are constantly training and working on how to communicate with the customers‚ always training to maintain their expectations and how they can improve. They can improve. They have this training course called Welcome Host for managers. (Www.welcometoexcellence.co.uk) and here they learn how to have good customer service. There are different training courses they have to take part
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successful in your new position? When dealing with customers‚ I find that I am able to listen to them and figure out their needs in a timely manner‚ while striving for one call resolution. I find that by being empathetic to their moods and feelings are a big help. During my time as a customer service professional I have developed skills that give me an edge while working with the difficult or angry customer. 2) What general questions about handling customers do you have for your supervisor? What is the
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Internal Analysis: Core Competencies‚ Strengths and Weakness The (RCC) / VC model is used to determine how Best Buy bundled its resources to create capabilities and how these capabilities become the company’s core competencies which will be their source of competitive advantage. TANGIBLE RESOURCES Financial Resources - Revenue growth slowed to a miniscule 1.6% over the course of fiscal year 2011. - Domestic revenue reaches $37.1 billion while International revenue reaches $13.1 billion in
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External/Internal Factors External and internal factors come in many forms that can impact a business in different ways. Assessing external and internal factors that an organization may face can be vital to the planning function of management. As with any organization‚ there are always four functions of management. These functions are planning‚ organizing‚ leading‚ and controlling (Bateman & Snell‚ 2009‚ p. 19). Within the organization‚ Best Buy‚ which is known to be an electronics store
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Internal and External Forces Affect OB � PAGE �1� RUNNING HEAD: INTERNAL AND EXTERNAL FORCES AFFECT OB Internal and External Forces Affect OB Ebonique Barber‚ Debra Herron‚ Ruby Lee‚ Brian Hammock Team A University of Phoenix MGT 307 Carol Solinger HOW INTERNAL AND EXTERNAL FORCES AFFECT ORGANIZATIONAL BEHAVIOR ON‚ RESTRUCTURING‚ ORGANIZATIONAL MISSION‚ FISCAL POLICIES‚ COMPETITION‚ ECONOMY‚ CUSTOMER DEMANDS‚ GLOBALIZATION? INTERNAL AND EXTERNAL FORCES AFFECT OB INTRODUCTION Many organizations
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P1 – Construct an introductory planning sheet to help identify how two organisations plan recruitment using internal and external sources. In this report I will be identifying how two organisations plan recruitment using internal and external sources. I will also be outlining the reasons for recruitment and the time and cost implications regarding each method. I have chosen Asda and River Island as my two organisations. Asda Internal Recruitment This refers to the filling of job vacancies from
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| Identify the key actors and forces in the company’s marketing environment that affect its ability to serve its target customers effectively.The marketing environment can be defined as everything that surrounds an organization’s environment and can affect its operation.The business environment consists of the actors and forces that affect an organization’s ability to develop and maintain business with its targeted customers. These are the Micro Environment‚ the Macro environment and the internal
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1-pepsico External Environment Consumers today are not as much joyous to cola products as they were before. Age and ethnicity are two main characteristics that affect consumer preference for soft drinks and alternative beverages. With age‚ health concerns become more of a factor when choosing a beverage. To illustrate‚ some studies show that cola products or soft drink in general may cause kidney stones and other related diseases. In contrast to older consumers‚ younger consumers—particularly
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hosts‚ one can readily see that some of these services must be disabled. Authentication services are necessary‚ I recommend configuring the system to pass or allow this service. The three services I know to be unnecessary‚ based on our network topology are the Secure Shell (SSH)‚ Microsoft Remote Procedure Call (MSRPC)‚ File Transfer Protocol (FTP). Simple Mail Transfer Protocol (SMTP) is essential to email communications in a Windows network‚ this service allows users within the network to send and
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