agreed with your lecturer. Please write your answers very clearly. If you do not understand any of the questions please ask your lecturer for defined explanation Why is it necessary to clearly identify‚ before designing product and service offerings‚ customer needs‚ and what are some of the less obvious service aspects that might inform purchasing decisions?_______________________________________________________________________________________________________________________________________________
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Google: External/Internal Factors University of Phoenix Google‚ which was created in a dorm room at Stanford University by Larry Page and Sergey Brin‚ is considered the most recognizable and largest search engine in the world. What started as a company of three in 1998 out of a garage in Menlo Park‚ CA is now a worldwide company of over 20‚000 employees. Internal and external factors can have a direct impact on planning‚ organizing‚ leading‚ and controlling a business like Google. Management
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PROJECT 1 Reasons for customer service problems include the following: 1. Not listening to or collecting information from customers. It is surely self-evident that listening to the customers is fundamental to providing a high level of customer care. Self-evident it may be‚ but surprisingly few organisations and individuals possess and use good listening skills. People are all so very different. We come from such a wide variety of backgrounds and cultures. We all have different ways of thinking
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Exceptional Customer Service - The NCB Way Welcome to the NCB Family VISION To make NCB‚ financially and operationally‚ the strongest and most dominant financial institution in the Caribbean and one that follows international best in class governance practices. CORE VALUES • We hold a deep and abiding respect for each customer‚ every colleague in our companies‚ and all our shareholders. • We commit to find new‚ practical‚ and innovative ways to make the term “excellent service” more relevant
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Internal and External Problems; McDonalds Name Institution Internal and External Problems; McDonalds Various factors affect the management of McDonalds Company and such relate to the internal and external threats. As part of the internal problems‚ the complicated nature of McDonalds menu that makes it harder for the customers to choose what they want alongside the challenges of opening a new franchisee as a result of the high costs clearly affect the company. The major external threat affecting
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Non -profit organization- an organization that is tax free and that serves the public interest. Their purposes are charitable‚ educational‚ scientific‚ religious or literary. Public expects to donate and their donations be deducted from their federal taxes. A legally non -profit org does not declare any profit and instead utilizing all the resources and revenue for its operating expenses. International Humanitarian City (IHC) Established in 2003 by HH Sheikh Mohammed Bin Rashid Al Maktoum‚ Vice-President
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The Organisational Domain and The External Environment An organisation’s domain is its chosen environmental field of action. It is the territory that the organisation stakes out for itself with regard to products‚ services and markets served. This is also strongly affected by the organisation’s external environment. The external environment incorporates all the elements that exist outside the boundary of the organisation and have the potential to affect all or part of the organisation. Task Environment:
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factors that project the shared values of the people who work in a firm. Thus‚ the way an employer behaves his/her employees will be similar to the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to
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FedEx’s External and Internal Environments FedEx’s external environment both positively and negatively affects the organizations operations. Their external environment consists of government‚ weather‚ and the economy. FedEx does not have a very large external environment because their operations are not affect by many outside sources. The government affects FedEx’s operations by providing security regulations. A regulation that affects them is increased security regulations that were just recently
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IMPLEMENT CUSOMER SERVICE STANDARDS Section-1 Introduction-As a leading financial services organization Zurich has a diverse range of businesses and a wide variety of customers. However‚ one of the things all our businesses have in common is confident and talented people who deliver the best products‚ service andsupport.Zurich provides an excellent platform for those who want to succeed and gives recognition. One approach to business is to develop a product and then look for customers. This case study
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