externally (by an outside firm). As defined by the Institute of Internal Auditors (IIA)‚ "Internal auditing is an independent‚ objective assurance and consulting activity designed to add value and improve an organization’s operations. It helps an organization accomplish its objectives by bringing a systematic‚ disciplined approach to evaluate and improve the effectiveness of risk management‚ control‚ and governance processes. Internal Auditors’ roles include monitoring‚ assessing‚ and analyzing organizational
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Creating Good Customer Relationship through Effective Customer Service: A Key to Greater Profitability to Merchandising Business Excellent customer service – the daily‚ ongoing support of a company’s offerings – is critical in creating brand identity and ultimate success. Customer Service is the service provided in sustain somebody financially customer service most often includes answering questions‚ taking orders‚ dealing with transactions and relations‚ handling complaints and perhaps scheduling
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External-Internal Factors There are many internal and external factors that can affect how a business is developed and maintained. Amazon.com has been molded from many of these factors that exist within their business and their macroenvironment. Macroenvironment is defined as the most general elements in the external environment that potentially influence strategic decisions (Bateman & Snell‚ 2009). Internal business factors can include new entrants‚ buyers‚ suppliers‚ rivals‚ substitutes
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Under Armour is an apparel company that has in a short period of time become one of the biggest sporting apparel companies in the world. This paper will describe the history‚ mission and vision statements‚ and the evaluation of the internal and external factors of Under Armour. With all of the success that Under Armour has had there’s still some problems that Under Armour needs to address when it comes to reaching out to the women’s market and also venturing out internationally. With all the success
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Culture Through a Customer Service Excellence Lens Sian Thomas. B.A. (Hons) Business and Management‚ Customer Service Excellence module‚ Level 6 Keywords: Customer Service Excellence‚ Culture‚ Understanding‚ Impact | Introduction The purpose of this research is to evaluate the importance of understanding culture in order to deliver customer service excellence from both an organisational perspective and the perspective of the customer. This paper will apply customer service excellence theory
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Internal and External Equity Comparisons Organizations that has the drive to flourish in a market that is very competitive must have a compensation plan that is well designed and inspires its employees‚ has benefit programs‚ guarantees equity‚ and handles compensation costs. These plans should mirror the culture of its employees. Organizations have numerous of options when designing a compensation plan comes into play‚ and must consider how the options they have chosen will be suitable for their
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Internal and External Factors MGT230 December 9‚ 2012 Prof. Maggie Ellison-Lohkemper Internal and External Factors Introduction……………….. Innovation Innovation is an internal factor of business that has served as the cornerstone for Apple’s success as a technology giant. “Arguably one of the most innovative technology companies to emerge in the last three decades‚” Apple has masterfully applied the four functions of management to their business strategy (Finkle and Mallin‚ 2011‚ p. 63). The
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Citi Trends External and Internal Environmental Analysis Sharie Norman STR/581 June 11‚ 2012 Ivonne Bates (Ivy) Citi Trends External and Internal Environmental Analysis Citi Trends has been in existence since 1953. They have 511 stores in both urban and rural markets in 29 states as of April 28‚ 2012. They sell name brand clothing‚ such as Apple Bottoms‚ Coogi‚ Dereon‚ Akademicks‚ Mecca‚ Baby Phat‚ Rocawear‚ and Ed Hardy‚ to name a few. They also carry name brand accessories to accent the clothing
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Gather the financial information necessary to do a complete ratio analysis and the BSC key metrics information. If you were going to create a BSC‚ what would be the key metrics you would measure in each of the four BSC areas: •Financial •Customer •Internal Business Process •Learning and Growth Perform a ratio analysis using H-D’s five-year financial performance. Interpret the meaning of the ratios and financial performance. Summarize and support your findings in a 2—3 page Word document entitled
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this I will explain how customer service standards are planned‚ implemented and monitored and the impact this has on the operation of Asda. My research will come from the internet‚ magazines and books. Customer service standards of Asda Refund policies: [pic] Asda informs customers on how to cancel and conditions of cancelling. Asda informs customers on the period on returns Asda has up to 7 days under the delivery distance and 7 to 28 days after delivery products which can not be delivered
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