externally by somebody who is new to the business. For this firms need to consider different methods of hiring and try to create a pool of potential candidates with relevant skill level. There are pros and cons to both internal and external hiring. In the current economic scenario‚ companies look cut costs by hiring within their four walls rather than from the outside. it has been estimated that cost on finding and hiring someone externally is 1.7 times more than internal hiring. Furthermore‚ as
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Unit 4- P3 Knowing the customer service skills required to meet customer needs in travel and tourism contexts. Communication skills is important an important part of the travel and tourism industry. It is important to use the appropriate methods of communication for a given situation. Communication takes place face-to-face‚ by telephone‚ in writing electronically (e-mail and fax). Face to face is dealing directly with customers either face to face‚ individually or in a group situation. Dealing
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Q1. What do you mean by Customer services? Ans:- According to Paul(2017)‚ Customer service is the support or assistance you give to your customers that is both before and after they buy your product . It is an important part of the promise your brand makes to its customers. Customer service adds value to a product and builds enduring relationship between the sellers and their customers. Some characteristics of good customer service include: 1. Promptness: Under this‚ the sellers should be sure
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American International University-Bangladesh (AIUB) Proposal On “Evaluating Services by a Customer Service Department” A study on Real Estate and Developer Business in Bangladesh Supervised By: DR. MD. FARUQUE HOSSAIN Faculty of Masters of Business Administration American International University-Bangladesh (AIUB) Submitted By; Debnath‚Pragya Paramita ID- 11-95135-3 Course name: Research
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Overview of the Pet Industry 2.1 5 Service quality theory 3.0 6 How it applies to the Pet Shop Industry 3.1 8 Customer loyalty theory 4.0 9 How it applies to the Pet Shop Industry 4.1 10 Brief overview of Consumer behaviour Linked to the pet industry 5.0 11 Summary 6.0 12 References 7.0 13 Figures Page No. Figure 1 Service Concept 6 Figure 2 Servqual Method 7
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between Internal and External Motivation When asking the question "what is the difference between internal and external motivation?"‚ one may assume that the answer is simple. At first glance‚ one would simply say that internal motivation is something that someone uses to motivate themselves from within. In the same sense‚ one would say that external motivation is something that a person would use to "motivate" others to accomplish a task or achieve a certain goal. Internal motivation
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International Factors Affecting Patton Group Changes in the international economic environment have an effect on the Patton Group in a variety of different ways. Some changes can have quite a large and significant impact. For example‚ a change in oil prices will have a large knock-on effect on the Patton Group‚ as they‚ like every other company in industrialised nations‚ require oil to run their machinery and vehicles in order to work effectively. Uncertainty about oil creates a concern that countries
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the satisfaction level of the customers who are currently using Ion Exchange India Limited water purifiers and to generate service contract leads. OBJECTIVES • Study of the water purification Industry • Preparation of questionnaire to measure satisfaction level • Understanding customer needs and problems during the survey • Identify gaps in the service delivery model of Ion Exchange India Limited • Obtaining customer feedback for improving product and services • Suggesting measures to the
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Internal and external sources of finance for Tesco Internal sources of finance (Tesco) Retained earnings: A source of finance used by Tesco is retained earnings. Tesco re-invest a certain percentage of their end of the year profits back into Tesco‚ so they can improve it. Each year Tesco decide how much money they re-invest‚ this depends on the profit they make. Fixed assets: Another type of an internal source of finance for Tesco is fixed assets. Fixed assets are an asset that is not consumer or
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The Red Cross is a business whose effects are felt around the world. When disaster strikes the Red Cross is many times the first to react with the basic requirements for survival and the rebuilding of a community. This can only be accomplished by the use of proper planning‚ organization‚ leadership‚ and control. The Red Cross is a worldwide company and must follow the four basic functions of management; in order for the business to run smooth it needs to plan. For instance‚ currently the Red Cross
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