ice Alyssa Corral Customer Service Bruce Fey Page 282 Review Questions What are some innate qualities or characteristics that make people unique? Innate qualities are qualities and characteristics that one is born with and has within them. Some innate qualities that make people unique are race‚ ethnicity‚ gender‚ height‚ natural hair color‚ and birth order. What external or societal factors affect the way members of a group are seen or perceived? Some external factors that affect
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From: CustomerCare@weprint.com Date: Wednesday‚ November 3‚ 2005‚ 8:48 AM To: rpleskunas@gorgetracker.com Subject: Your Electronic Business Card Is Ready Dear Richard: In response to your order dated November 2‚ 2005‚ I am pleased to inform you that we have now configured your electronic business card and you can link to our website to download it to your computer system at your convenience. Your electronic business card is ready for you to install! [Don’t bury main idea] Please follow
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cost=>(D/Q) x Oc=(Q/2) x P x 23%=>1664/Qx16=(Q/2) x 18 x 23%=>114 A) When Q=EOQ=114‚ Ordering cost=1664/114x16=$233.54 Carrying cost=(114/2) x18 x23%=$235.98 Therefore total cost= Ordering cost + Carrying cost=234+236=$469.52 B) When Q= 64‚ Ordering cost = 1664/64x16=$416 Carrying cost = (64/2) x 18 x 23%=$132.48 Therefore Total cost= Ordering Cost+ Carrying cost = 416+132.48=$548.48 C) When taking price break‚Q= 200‚P*= 18-2= $16 Ordering cost= 1664/200 x 16= $133
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Most organizations have a focus on where they are going to be in a given time‚ this is often known as strategic planning. The organization’s mission covers various areas of interest including the service expected as well as the upkeep of the organization to attract potential customers. It is known to most companies where they are going; often all employees can view and read the philosophy of the mission statement‚ it is also placed in an area easily accessible for that purpose. A mission statement
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Internal and External Factors Douglas A. Lander University of Phoenix Management Theory and Practice XMGT/230 Joseph Walter June 01‚ 2014 Internal and External Factors There are five internal and external factors that have significant impact on all four functions of management‚ those being planning‚ organizing‚ leading and controlling. Knowing what these factors are‚ how to identify and address both the internal and external implications of their impact is key to success in any business or
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BBRANDING BANKING PRODUCTS AND SERVICES Table of Contents Executive Summary................................................................................................................................. 3 Business Case for Brand .......................................................................................................................... 4 Elements of branding ......................................................................................................................
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the Mall of America in acquiring new customers. Please read the "Mall of America Shopping and a Whole Lot More" case study (pages 313-315). After reading the case‚ please answer the following questions: 1. Why has the Mall of America been such a marketing success so far? 2. What specific marketing actions would you propose that Mall of America managers take to ensure its continuing success in attracting visitors (a) from the local metropolitan area and (b) from outside it? 3. Your assignment
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Marketing Chapter 8 Product‚ Services‚ and Branding Strategy 1 Product‚ Services‚ and Branding Strategy Topic Outline • What Is a Product? • Product and Services Decisions • Branding Strategy: Building Strong Brands • Services Marketing 2 What Is a Product? Products‚ Services‚ and Experiences Product is anything that can be offered in a market for attention‚ use‚ or consumption that might satisfy a need or want. • Apple IPod‚ Toyota‚ Caffé Mocha at Starbucks Service is a form of product that consists
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an organization as they pertain to the four components of the balanced scorecard. b) What were the key measures that were most useful and why were such measures useful? o Customer service lead time (customer perspective) o Customer service productivity (Learning & Growth perspective) Technical customers require efficient and excellent service delivery. Increasing technical support and improving customer satisfaction are very important for Sentra to maintain their growth of business and achieve
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Wal-Mart ’s Customer Service Perspective Karen E. Wilkerson TUI BSBA Integrative Project BUS 499 Module 2 SLP Dr. Thurgood February 17‚ 2012 Wal-Mart ’s Customer Service Perspective Customer service is interaction with your company ’s clients. Ultimately‚ businesses are in business to make money; profitability cannot be achieved without customers. Customer service representatives provide much of this direct interaction‚ although almost anyone‚ from any position in an organization‚ may be
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