Telephone Etiquette A phone is ringing somewhere in your office. By the third ring the call should be Answered. BUT… before you pick up that phone: 1. Clear your mind of all but the task at hand – responding to the caller. 2. Prepare your phone voice 3. Answers by the 3rd ring 4. Offer your standardized greeting. 5. Be prepared before you respond. 6. Treat the caller with respect; be efficient‚ effective‚ empathetic and
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Case Study Prestige Telephone Co. CLASSIFICATION OF COSTS Jan Fixed costs: Space rent Custodial services Computer leases Maintenance Depreciation Power Wages: Operations Systems development Admnistration Sales Sales promotions Total fixed costs I Corporate services Total fixed costs II Variable cost per hour: Power Wages operations Materials Variable unit cost per hour 8.000 1.240 95.000 5.400 26.180 Feb 8.000 1.240 95.000 5.400 26.180 Mar 8.000 1.240 95.000 5.400 26.180 Average 8.000 1.240
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Salem Telephone Company 1. With respect to the revenue hours the expenses‚ power and operations: hourly personnel are the variable expenses. Rent‚ custodial services‚ Computer leases‚ Maintenance‚ Depreciation‚ Salaried staff‚ administration‚ sales‚ sales promotions‚ corporate services and systems development and maintenance expenses can be treated as fixed costs. 2. Costs per revenue hours for the Variable expenses power and operations hourly personnel are as follows Expenses | Jan
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treaty had been signed‚ costing the British armed forces over 2‚000 lives. Obviously‚ the need for instantaneous and accurate communication was reaching a paramount level with civilizations being spread across such vast distances. The telephone‚ invented by Alexander Graham Bell in 1876‚ solved this problem by transforming human speech into a series of electrical signals that could be sent very much like a telegraph‚ though on different wires. This invention
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Telephone Conversation‚ by Wole Soyinka is about racism; more specifically‚ it is about the way people both white and black fail to communicate clearly about matters of race. The narrator of the poem describes a telephone conversation in which he reaches a deal with a landlady to rent an apartment. He feels that he must let her know that he is black: Nothing remained But self-confession. "Madam‚" I warned‚"I hate a wasted journey—I am African." This is where the lapses in communication begin.
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If you didn ’t have the telephone then how would you contact people? You wouldn ’t be able to easily. If you wanted to talk to people you would have to go to their house‚ meet them somewhere‚ or write to them. That would be difficult. The world ’s communication has been upgraded by the telephone. The telephone had a large impact‚ it made business more efficient and it saved money from having to travel back and forth from far places‚ and it made transactions able to occur more quickly. It
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largely enhance and make the company profitable compare to its current report. Second‚ the quarterly report showed the total revenue hours of the Prestige Data Service consisted of approximate 61% of total hours‚ which meant that about 39% of the computer utilization hours is far under full utilization. Furthermore‚ the costing approaches seemed not fair to subsidiary company according to its quarterly report. For example‚ the Prestige Data Services paid Prestige Telephone the corporate service
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The organisational procedures when making and receiving telephone calls can vary from business to business‚ but there are some similarities. There is usually a general guidance and training for staff and especially for the reception staff. Many customer service jobs involve contacting customers by telephone. Making an effective telephone call involves some very specific actions and should not be seen as a casual activity. By making a call to a customer you have the opportunity to prepare and are
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Salem Telephone Company ("STC") Question 1 Variable Costs Equipment costs: Power Wages and Salaries: Operations hourly personnel Fixed Costs Space costs: Rent‚ custodial services Equipment costs: Computer leases‚ maintenance‚ depreciation of computer equipment and office equipment / fixtures Wages and Salaries: Operations salaried staff‚ systems development and maintenance‚ administration‚ and sales Sales promotions Corporate services The group actively debated fixed
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How is Prejudice Explored in the Poems ’Still I Rise’ and ’Telephone Conversation’? ’Telephone Conversation’ by Wole Soyinka and ’Still I Rise’ by Maya Angelou tackle the social injustice of discrimination. Both poems lack in similarities‚ the only one being theme‚ yet possess an abundance of differences. Although both poems convey the same theme‚ they differ in their means of conveyance. For instance they both explore prejudice and discrimination but through different types of language‚ imagery
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