Difficult Customers The customer leaned across the counter. “You mean I spend thousands of dollars in here‚ and I can ’t return a defective tool?” he said. “Well‚ the tool isn ’t really defective‚” replied the counter salesperson. “So you ’re calling me a liar?” The customer now had everyone ’s attention. His loud voice and aggressive manner caused some of the other customers to look at one another and roll their eyes as if to convey the silent message‚ Oh‚ one of those difficult people. It
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factors that project the shared values of the people who work in a firm. Thus‚ the way an employer behaves his/her employees will be similar to the way the employees will behave the customers. In order to achieve this‚ there are some subtle behaviors that can send the most powerful messages to the customers. These involve the prompt initiation of the conversation‚ verbal greeting‚ getting customer committed which are all to welcome the customer as a guest. Hi is a good word with a smile on face to
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completed Assessment to your tutor via your My Study area – make sure it is clearly marked with your name‚ the course title and the Unit and Assessment number. Please note that this Assessment document has 13 pages and is made up of 5 Sections. Name:John-Paul Smith Organisation: Which organisation(s) are you basing your answers to this assessment on? If you are currently working‚ you may wish to base it on the organisation which employs you. Can you provide a brief description of this organisation
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Good morning everyone‚ the motion that has been put forward today is one on which I guess people have been debating since like a decade now. The moment human beings realized that they could make life easier and simple the human mind with its deep sense of conscience led to the rise of protagonists both in favor and against the usage of technology. The fact is that technology is a tool and nothing more. The history of the world clearly tells the tale of technology‚ and it’s obvious to the most casual
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Airbus’s New Support Strategy Values Customer Service Airbus is building a new support strategy where customers pay for a significant portion of purchased services with data collected during operations. In a press briefing last December at the aircraft manufacturer’s headquarters in Toulouse‚ France‚ executives from Airbus’s customer services team explained that rather than becoming a standalone business unit‚ integrated customer support can help make Airbus airplanes more attractive. In addition
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Everyone is affected by certain events or individuals that greatly change their life. Many people have influenced me during my life. One wonderful person who has had a special effect on me is my volleyball coach. Six years ago‚ when I first went to the volleyball training‚ I found out that my coach was seventy years old. It was very surprising for me because she did not look her age. After some training with her‚ I realized that any young person would envy her strength and energy. At her age she
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orientation‚ training policies and procedures within Carter Cleaning Company? II. OBJECTIVES 1. To make employees adhere to the company standards set by the owners 2. To provide adequate employee training and orientation relative to position 3. To reduce employee turnovers 4. To resolve issues on remuneration and benefits 5. Bottom line: employees to accomplish tasks the way Carters want them to be accomplished III. FACTS OF THE CASE Carter Cleaning Company is managed and owned by
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New Heritage Doll Company: Capital Budgeting In mid-September of 2010/ Emily Harris‚ vice president of New Heritage Doll Company’s production division‚ was weighing project proposals for the company’s upcoming capital budgeting meetings in October. Two proposals stood out based on their potential to strengthen the division’s innovative product lines and drive future growth. However‚ due to constraints on financial and managerial resources‚ Harris knew it was possible that the firm’s capital budgeting
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Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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Music has been an art form used for communicating artist’s feelings and expressions through words and rhythm for centuries. Music allows artists to express thoughts and feelings using dialect while accompanying the words with a rhythm and beat. Although music is enticing to the audience‚ music listeners rarely completely comprehend the words and focus mainly on the chorus and dance along with the beat. This is why a blog post is a more effective way of communicating an idea than a song. A blog post
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