Customer satisfaction with online banking services 1 Customer satisfaction with online banking services M.Tayyeb Masood Waqar Ahmed Author‚ Faculty of Management Sciences Muhammad Ali Jinnah University‚ Pakistan Abstract The study seeks to discover‚ what will be the main factors in customer satisfaction of electronic banking services in Pakistan? This paper inspects and study the most important factors in e-banking services in the Pakistan and customer„s evaluation of the electronic
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Mt. Hood Furniture Inc. 1234 Dream Lane Little Saw‚ Oregon 45210 Dear Mr. Saws‚ This letter is to confirm the services we will be providing for Mt. Hood Furniture Inc.‚ for the year ending December 31‚ 2012. Our staff will examine and audit Mt. Hood Furniture Inc.’s balance sheet as of December 31‚ 2012 and the income‚ retained earnings‚ and cash flows statements as well. The audit that our company completes will be in compliance with the Generally Accepted Auditing Standards‚ or GAAS. These
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recreation service‚ public service‚ security service and so on… (Encarta Premium 2009) The key component of business is providing quality service for its customers. Quality service requires one way of follow up of the dynamic in the internal and external business environment through information gathering and analyzing to increase customer satisfaction. Customer satisfaction with service quality can be evaluated by comparing presumption of service received with expectation of the service needed.(Google) In
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INTRO: This research report will look at managerialism and its impact on prison policy from the 1980’s. By doing this‚ it will explore prison development and the cause of prison riots in 1990’s and the government’s response‚ leading to our prisons today. Then it will proceed in looking at NOMS role in Prison and Probation services in England and Wales. Managerialism is a set of beliefs and practices‚ according to Pollitt (1993)‚ better management can solve various problems that exist in public sectors
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Foreign Policy Draft: Please do not quote Paper to be presented on C10: Responses to the American “War on Terrorism”: Political Parties and Democracy Canadian Political Science Association‚ Saskatoon‚ June 1‚ 2007 Dr. Stefan Gänzle Visiting Assistant Professor (DAAD) University of British Columbia Institute for European Studies/Political Science 182 C. K. Choi‚ 1855 West Mall Vancouver‚ BC V6T 1Z2 sganzle@interchange.ubc.ca Abstract: This paper presents an analysis of Canadian foreign policy and
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facilitated commerce around the globe. The online medium of commerce has provided and will continue to provide great opportunities for consumers and businesses. However‚ there are a number of issues that need to be addressed before the advantages of online shopping can be fully realized. One significant aspect is consumer perception of online shopping. The purpose of this paper is to examine the online shopping perception of consumers who shop from traditional stores. A survey was conducted in shopping
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quality and justice on customer satisfaction and the continuance intention of mobile value-added services: An empirical test of a multidimensional model Ling Zhao a‚ Yaobin Lu a‚⁎‚ Long Zhang a‚⁎‚ Patrick Y.K. Chau b a b School of Management‚ Huazhong University of Sci. and Tec. Wuhan 430074‚ China School of Business‚ The University of Hong Kong‚ Hong Kong‚ China a r t i c l e i n f o a b s t r a c t Understanding the antecedents and consequences of customer satisfaction in the mobile
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way to treat the customer in appropriate way to keep them satisfied. More satisfied client‚ better profitably for the companies. Respect is a fundamental value underlying human relationships. Respect for customers is an essential ingredient of long-term performance. It means paying attention to the clients rather than being insensible‚ ignoring it‚ or avoiding or dismissing it. Good leaders bring respect to the forefront for the good of the company‚ for their brand image and customer loyalty. They
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The audience of the 21st century has gone through drastic changes compared to those of the 1970’s.The audiences of the 1970’s had very limited access for news on media outlets which limited to the major channels on television‚ radio and newspapers. This limited access made it easier for the media outlets to reach many more people of all ages and social classes to recent events through the public airwaves(Patterson‚p.260). This limited access to news media outlets made it much easier for politicians
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Journal of Business Management Vol. 5(1)‚ pp. 187-195‚ 4 January‚ 2011 Available online at http://www.academicjournals.org/AJBM DOI: 10.5897/AJBM10.951 ISSN 1993-8233 ©2011 Academic Journals Full Length Research Paper A study of customer satisfaction‚ customer loyalty and quality attributes in Taiwan’s medical service industry Hsiu-Yuan Hu1‚ Ching-Chan Cheng2‚ Shao-I Chiu3* and Fu-Yuan Hong3 1 Department of Food Technology and Marketing Management Taipei College of Maritime Technology
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