USEFULNESS OF TRADITIONAL AND NEW PERFORMANCE MEASURES: SOME EVIDENCE FROM NIGERIAN COMPANIES BY DR. (MRS.) S. L. ADEYEMI DEPARTMENT OF BUSINESS ADMINISTRATION UNIVERSITY OF ILORIN ABSTRACT This paper reports the findings of a survey on the usefulness of selected traditional and new performance measures used in some Nigeria companies that have adopted a flexible manufacturing strategy. The results indicate that majority of these companies considered the new performance measures useful
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CLEANLINESS 3. REAL WELCOME & THANK YOU 4. HOSPITALITY GESTURES 5. CUSTOMER COMPLAINTS & RECOVERY 6. SECURITY 7. GOOD COMMUNICATION & FOLLOW-UP 8. BIRTHDAY PARTIES 9. LOCAL STORE MARKETING (LSM) 10. PRODUCT AWARENESS AND COMPANY INFORMATION 1 11 28 32 37 42 50 56 58 64 1. INTRODUCTION 3. The One-Day Course The final stage of your development will involve your attendance on the Customer Care Course. Attending the one-day Customer Care Course will give you an opportunity to further improve and
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What is Customer Churn? Customer churn refers to when a customer (player‚ subscriber‚ user‚ etc.) ceases his or her relationship with a company. Online businesses typically treat a customer as churned once a particular amount of time has elapsed since the customer’s last interaction with the site or service. The full cost of customer churn includes both lost revenue and the marketing costs involved with replacing those customers with new ones. Reducing customer churn is a key business goal of every
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Who Has The Greatest Impact On your Life? In today’s society‚ it’s extremely rare that we have a person in our lives that exemplifies greatness‚ perseverance‚ and strength. Fortunately‚ I have a person in my life that personifies all these traits‚ having a huge positive impact on my life. That person would be my cousin Courtney Watson. I can remember as a young child‚ Courtney was always focused on academics and athletics. I used to go with my grandfather and other family members to go watch her
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to function‚ it must first understand the needs of the customer. These needs may be based on the specific product‚ distribution of the product‚ or accessibility to the product‚ along with many other factors. The e-business revolution is a good example of understanding that the consumer is in need of fast service at their own time. Yantra Corp‚ a fulfillment software vendor in Tewksbury‚ MA states that “successful companies must let customers order products anywhere they sell them and fulfill orders
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quality of the service acquires significance in the sustained business growth . The quality of the service rendered by bank has a significant bearing on the psyche of the customer. The relationship between a bank and its customer is not a one time‚ transitory relationship ‚ but a relatively permanent and enduring one . “ Customer is the most important visitors in our premises. He is not dependent on us. we are dependent on him. He is not an interruption in
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Joshua Miller Policy essay Freshman Composition II Food is everywhere we look; sitting along the roadsides‚ calling at us in bright colors from grocery store shelves‚ glowing in vending machines down the hallway. There is no way to escape the never ending advertisements from fast food restaurants. This is where obesity begins; consuming more food portions than your body needs. Americans are also overweight due to the lack of exercise; there is more time spent on the couch sitting in front of
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.......................................................................................3 • Service and Technology • Service Quality • Service Middleman • Service Management • Service Design & Blueprint • Service Development Issues • New service development.....................................................................................4 • Security and Safety issues....................................................................................5 • Service Innovation....
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pregnant with a baby girl‚ this became had for Grimman as she began to struggle from depression. With the birth of her daughter Katherine in the year 1885‚ Grill Man became overwhelmed with her depression. The depression she suffered through was so bad that she received a request from her doctor to endure the “rest cure”. Gilman was not a fan of the “rest cure‚” as she only performed it for a few months and bashed it in one of her story’s “The Yellow Paper.” Gilman and her husband Stenton did not
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Handling a Dissatisfied Customer at Newsome Furniture & Appliances Background: Newsome Furniture and Appliances is a small family-owned store that has been in operation for 47 years in Billings‚ Montana. The store employs 16 employees in two locations. Most customers are local residents‚ but there is a steady flow of customers from nearby smaller towns and cities. Most customers shop at Newsome’s store that is located in a large shopping mall outside of Billings. On an average weekday‚ Newsome’s
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