oyeeVem Linus Jonathan et al THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) THE IMPACT OF EMPLOYEE EMPOWERMENT ON CUSTOMER SATISFACTION IN THE NIGERIAN SERVICE ORGANIZATIONS (A STUDY OF SOME SELECTED HOTELS IN JOS‚ PLATEAU STATE) IJCRR Vol 04 issue 19 Section: General Science Category: Research Received on:27/07/12 Revised on:05/08/12 Accepted on:17/08/12 Vem Linus Jonathan‚ Dakung
Premium Quality of service Customer service Customer
Chapter I INTRODUCTION 1. MEANING OF WAGE/ COMPENSATION PAYMENT: Wage is a monetary payment made by the employer to his employee for the work done or services rendered. It is a monetary compensation for the services rendered [1]. A worker may be paid Rs. 100 per day or Rs. 4500 per month. This is wage payment. The worker gives his services and takes payment called wage payment. Industrial workers are paid remuneration for their services in terms of money called wage payment. Wages
Premium Wage Employment Employment compensation
REPORT ON EMPLOYEE ATTRITION INTRODUCTION The purpose of this research is to explore the attrition rates and evaluate changes that will positively affect the attrition issue. Qusetionnaire method is ued for the research. Employees are inteviewed over telephone from different regions and they have many opinions‚ problems and suggestions‚ which will be discussed later. The main objective of the study are:- * To understand the factors central to attrition. * To calculate the attrition
Premium Employment Suggestion Churn rate
Industrial Relations Essay The role of the government on industrial relations is very important as it sets the legal framework that industrial relations operates in. Appropriate industrial relations legislation should recognize the requirements of both employers and employee’s. Both the employee and the employer want to profit from each other but are also reliant on each other. This means that the equal bargaining power of employers and workers must be recognized (Peetz‚ David. 2006). Appropriate
Premium Employment Labour relations Wage
Employee empowerment in services: a framework for analysis Conrad Lashley The School of Tourism and Hospitality Management‚ Leeds Metropolitan University‚ Leeds‚ UK Keywords Employees‚ Empowerment‚ Hospitality industry‚ Service Abstract Employee empowerment is said to benefit all organisations. The fast moving global economy requires that organisations learn and adapt to change quickly‚ and employees have a key role to play here. This is particularly true in modern service organisations. The empowered
Premium Management
A STUDY ON EXTENT OF EMPLOYEE ENGAGEMENT (A STUDY CONDUCTED FOR WNS) PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS TWO YEAR POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION By PREETI AGARWAL Under the Guidance of PROF. MANIKA Mount Carmel Institute of Management Banglore 560 052 2010- 2012 Certificate Certified that this dissertation is based on an original project study conducted by Ms. Preeti Agarwal under my guidance. She has attended all the
Premium Human resource management Management Human resources
Employee Retention Definition of Retention According to Phillips and Connell (2003)‚ Retention is the percentage of employees remaining in the organization. Based on Carsen (2002)‚ Retention simply refers to how many of your current employees stick around over a given period of time. Definition of Compensation According to Mondy and Noe (2005)‚ Compensation is defined as a specific amount of rewards that are provided to employees in return for their services. According to Dessler and Tan (2009)
Premium Customer service Employment Employee benefit
of Good Order The Difficult Employee Elinda Lopez Supervisory Practices in Criminal Justice CJ345 Professor Victor Arnold 04 October 2010 Maintenance of Good Order 2 Maintenance of Good Order 0f The Difficult Employee Dealing with a problem employee the correct way is critical to an organization. If an employee is causing problems‚ it is up to the supervisor to take proper action in disciplining the uncooperative or problem employee. If proper action is not taken
Premium Officer Punishment Discipline
THE EFFECTS OF EMPLOYEE TURNOVER ON THE PERFORMANCE OF A COMPANY: A CASE OF GENERAL MOTORS EAST AFRICA LTD BY MAANZO PHILIP MALUKI REG. NO. D61/73087/2009 A RESEARCH PROPOSAL SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS FOR THE DEGREE OF MASTER OF BUSINESS ADMINISTRATION OF THE UNIVERSITY OF NAIROBI DATE: APRIL 2010. Acknowledgement: May I express my heartfelt appreciation to the Almighty God for giving me good health‚ strength and a sound mind to accomplish this work
Premium Employment Sampling
focusing on examine the factors that influence employee satisfaction in hotel industry. Employee satisfaction is one of the vital elements for a hotel to be success in future‚ it would help to gain the competitive advantages among competitors. The purpose of chapter one is to investigate the various factors that can affect employee satisfaction in hotel industry. Those factors that we will examine are such as working environment‚ organizational leadership‚ employee training‚ through communication and also
Premium Sampling Employment Job satisfaction