good customer service is essential for a healthy business in creating new customers‚ keeping loyal customers‚ and developing referrals for future customers Important of Customer Service: Customer service is important because customer service does more than simply provide a means to drive sales. It is also said that when companies have a commitment to a customer service this raises the bar of competition. There are following tip for good customer services Excellent customer service begins at
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Lecture Topic 1 : The Service Sector Reading : Chapter 1‚ Services Marketing : People‚ Technology‚ Strategy by Kotler & Wirtz‚ 7th Edition. The Service Sector- some facts : • In the West‚ business conditions generally remain difficult for service sector firms with falling prices hitting profitability. - The service sector typically accounts for between 66% and 75% of GDP in most of the more highly developed economies. (Central Intelligence Agency‚ 2011)
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The Guest – Prejudice/Stereotyping In the short story‚ The Guest‚ by Albert Camus‚ there is evidence of prejudice that occurred in the area of El Ameur. The Arab that had been taken into custody was being taken to prison due to a murder that he supposedly committed against his cousin by a neighboring community that was soon to be at war with the Arab community. They didn’t offer a trial for the Arab to determine why he committed the crime or what circumstances it was under‚ they simply arrested
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mistreatment of unauthorized immigrants. Many believe that a large scale guest worker program will help to resolve these problems by providing a lawful channel to divert the flow of unauthorized workers. This article argues that such faith defies the evidence. Namely‚ a guest worker program will not control the flow of unauthorized workers or secure the border‚ and will inevitably be accompanied by exploitation and abuse of guest workers‚ among other problems‚ even if it includes greater worker protections
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[pic] TRAINING PROPOSAL PROGRAMS MARKETING DEVELOPMENT FOR AFIAT MARKETING SDN BHD DATE: 20 OCTOBER 2013 GROUP MEMBERS: 1- MUHAMMAD SAUFI BIN SAAD 1101764 2- MUHAMMAD MUAZ HARIRI BIN MOHD SUBADRI 1100353 3- ASHRAF BIN MOHD NOR 1101753 4- SAIFUL ISLAM BIN DIMYATI 1101775 5- MOHSEIN BIN ROHAIZAT 1101754 PROPOSAL PROGRAMS MARKETING DEVELOPMENT FOR AFIAT MARKETING SDN BHD 1.0 Objective
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Summary: 1.1 Reasons for using customer service policies. Current Customer Service policy of Café Fusion: 1.2 Evaluation of CSP and how this affects staff training. 2.1 Communication Methods for CS. 2.2 Customer perception and the influence of Customer service provision. Conclusion: Recommendations: Bibliography Executive Summary: 1 Reasons for using customer service policies. Customer service is the provision of service to customers throughout the course of each
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Chap-3: Assessing Martin Manufacturing’s CASE Current Financial Position Terri Spiro‚ an experienced budget analyst at Martin Manufacturing Company‚ has been charged with assessing the firm’s financial performance during 2006 and its financial position at year-end 2006. To complete this assignment‚ she gathered the firm’s 2006 financial statements (below and on the facing page). In addition‚ Terri obtained the firm’s ratio values for 2004 and 2005‚ along with the 2006 industry average ratios
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Case No.1: In Jay Engineering Works after a three months strike the work had resumed. However on the very first day of resumption of work there was a problem on account of shortage of snacks in the first shift which resulted in a tool down. In the first shift on the day of resumption of work‚ Samosas were served as snacks for breakfast. The normal rule was that each workman should take only two pieces of snacks. However as the Samosas were tasty‚ the workmen started consuming more than two Samosas
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Maximizing the performance of organizations is the main issue for an organization (Bob cardy‚ 1997). Good organization performance refers to the employee’s performance. Satisfactory performance of employees does not happen automatically. Managerial standards ‚ Knowledge and Skill‚ Commitment and Performance appraisals effecting employee’s performance. But we are focusing on performance appraisal. The history of performance appraisal is quite brief. Its roots in the early 20th century can be traced
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Module Learning Guide Production Scheduling and Optimisation Pit optimisation using Whittle 4X Jeff Whittle brought pit optimisation of age with the first fully implemented LerchsGrossmann algorithm. The graph-maximisation approach has a number of advantages over the LP formulation illustrated above. The primary advantage is that the pit optimisation problem can be coded in any language‚ such as Fortran in the case of early Whittle products. As such‚ it is not dependent on LP solution algorithms
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