Importance of Service We can define customer service as the provision of service to customers before‚ during and after a purchase. That being said Customer service is a series of activities designed to enhance the level of customer satisfaction – that is‚ the feeling that a product or service has met the customer expectation. In hospitality‚ the customer service is the main reason why this industry is where it is now a days‚ because it depend totally of what kind of service is provided to customers
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1 – Understand the factors that affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type Name of organisation Description of products and services Commercial organisation Zara Fashion chain focusing on sell
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TEACHING/FACILITATION PLAN (Please remember to maintain anonymity of the area of work and the persons involved). |Date on which the teaching occurred: | |Learning environment: | |
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List three exercises for each plane of movement: sagittal‚ frontal‚ and transverse. Exercises for the planes of movement. SAGITTAL: Is a vertical plane dividing the body into right and left halves. Crunches – Lay flat on the ground with your back on the floor; keep your spine in neutral position‚ knees up with feet off the ground keeping leg in a 90 degree angle‚ hands by the ears or across the chest. Focus on a spot above‚ as you flex abs upward. Your lower back should remain on the floor‚
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Introduction: Training is an important and internal part of organization process. Training is a process where employee improves his efficiency‚ capacity‚ and effectiveness at work by developing his knowledge and understanding the skills relevant to do his job. Thus‚ training is a sequence of learning a programmed behavior. Training is must in every organization to have experienced people to do their work efficiently. To be more competitive in market the organization needs training to build and sustain
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Title: Solving complain and walk away guest Characters: • Ms An‚ the guest. She just gets off the plane‚ she is tired. • Miss Eva‚ the assistant manager of front office. She worked in the hotel for 5 years. She is kind and willing to solve problems and complains. • Miss Diane‚ the receptionist. She is kind and has enthusiasms towards the work‚ but don’t have much experience in hospitality industry. Problem: Ms An comes to the hotel reception in the afternoon‚ she has guaranteed reservation
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chain mainly provides services and rooms for people‚ so the inventory is very low and negligible. And money is collected from credit cards after people leave the hotel‚ so there is no unearned revenue. The major assets are buildings‚ so the net plant& equipment is high. I.Temporary staffing agency A staffing agency is a service that matches the labor needs of their corporate clients with individuals who have the skill sets necessary to meet those needs. Since it is a service industry‚ there is
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BUTLER SERVICE HISTORY The word "butler" comes from the Old French bouteleur (cup bearer)‚ from bouteille (bottle)‚ and ultimately from Latin. The role of the butler‚ for centuries‚ has been that of the chief steward of a household‚ the attendant entrusted with the care and serving of wine and other bottled beverages which in ancient times might have represented a considerable portion of the household’s assets. In Britain‚ the butler was originally a middle-ranking member of the staff of a grand
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nothing training cannot do. Nothing is above its reach. It can turn bad morals to good; it can destroy bad principles and recreate good ones; it can lift men to angelship” (Mark Twain). The bottom line for any company is how efficient the workforce is at producing a quality product. Each and every company‚ which desires to stay ahead of its competition‚ will engage in training and team building efforts for their employees. Goodrich AIP is in the process of developing a superior training program that
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The Meaning and Classification of Tour Guide Description of Today’s Tour Guides Guides * The orphans of the travel industry (somewhat hidden within the trade) * Operate independently as freelancers * Work for agencies or organizations on a part-time basis * Have limited amount of work and income available (due to seasonal and part-time nature of work) * Do not bear the expense of running a small business such as incorporating‚ advertising‚ and renting separate offices and
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