Employee empowerment in services: a framework for analysis Conrad Lashley The School of Tourism and Hospitality Management‚ Leeds Metropolitan University‚ Leeds‚ UK Keywords Employees‚ Empowerment‚ Hospitality industry‚ Service Abstract Employee empowerment is said to benefit all organisations. The fast moving global economy requires that organisations learn and adapt to change quickly‚ and employees have a key role to play here. This is particularly true in modern service organisations. The empowered
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cannot operate themselves; neither can operations nor processes fall in place on their own without the involvement of personnel. Saari & Judge(2004) suggest that “a happy employee is a productive employee”. This implies that there are certain factors which bring about this happiness that could increase the overall performances of employees in organisations. This work intends to identify what actually motivates employees at work in order to increase their productivity. Therefore‚ it explores the
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human resource management theory related to the satisfaction and motivation of employees in the orgainzation. It also includes definition and concept of motivation‚ importance of motivation‚ motivation theories and satisfaction and importance of employee satisfaction as a literature review. 2.1 Definition and concept of motivation Many researchers have developed the concept of motivation based on the existing knowledge. Motivation is a psychological feature that arouses an organism to act towards
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SUMMER TRAINING PROJECT REPORT ON “EMPLOYEE ENGAGEMENT IN TECH MAHINDRA‚ NOIDA Submitted for the partial fulfilment towards the award of the degree of Master of Business Administration (mba) of Mahamaya Technical University‚ Noida SUBMITTED BY: (BATCH: 2012-2014) UNDER THE SUPERVISION: Department of MBA DECLARATION I hereby declare
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................................... 30 7. Job Design and Work Teams........................................................................................ 31 8. Communications and Employee Participation.............................................................. 33 9. Performance Appraisal and Performance Management ............................................... 35 VI. Knowledge Management and Knowledge Transfer......................................................... 37 VII. CASE
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primary subject matter of this case involves the job satisfaction and employee engagement of a spa company’s workforce called Bella. The case depicts a new general manager Kris Jenkins’s concern that Bella’s numbers had deteriorated dramatically in the past year. Profits were down; absenteeism was up; turnover‚ while not dramatic‚ was higher than it had been in the past five years. This report shows how important the employee engagement to bring job satisfaction which overall leads a company with
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Employee Satisfaction & Southwest Airlines Long-established rewards systems usually have had a large proportion of the total package as base pay and just a small portion tied to performance. In today’s world new and more strategic rewards systems‚ have come to be implemented which are more aligned with overall organizational strategies. These new rewards include a performance based variable pay‚ skill base pay and recognition pay. In researching this new trend it has been shown to have a very
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into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level a Youngsoo Choi & Duncan R. Dickson a a Rosen College of Hospitality Management ‚ University of Central Florida ‚ Orlando‚ Florida‚ USA Published online: 09 Dec 2009. To cite this article: Youngsoo Choi & Duncan R. Dickson (2009) A Case Study into the Benefits of Management Training Programs: Impacts on Hotel Employee Turnover and Satisfaction Level‚ Journal of Human Resources in Hospitality
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A STUDY ON EXTENT OF EMPLOYEE ENGAGEMENT (A STUDY CONDUCTED FOR WNS) PROJECT REPORT SUBMITTED IN PARTIAL FULFILLMENT OF THE REQUIREMENTS TWO YEAR POST GRADUATE DIPLOMA IN BUSINESS ADMINISTRATION By PREETI AGARWAL Under the Guidance of PROF. MANIKA Mount Carmel Institute of Management Banglore 560 052 2010- 2012 Certificate Certified that this dissertation is based on an original project study conducted by Ms. Preeti Agarwal under my guidance. She has attended all the
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Australian Journal of Business and Management Research Vol.1 No.9 [113-123] | December-2011 FACTORS AFFECTING EMPLOYEE JOB SATISFACTION OF PHARMACEUTICAL SECTOR Mosammod Mahamuda Parvin: Corresponding Author mahamuda_p@yahoo.com Lecturer‚ Department of Management and Finance Sher-e-Bangla Agricultural University‚ Dhaka M M Nurul Kabir Lecturer‚ Departmrnt of Management Govt. Shohid Suharwardy College‚ Dhaka ABSTRACT The Pharmaceutical sector plays a vital role in underpinning the economic development
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