For a hotel always concerned about the quality of their service to their customers. However‚ customers are not satisfied about the quality of those serving. That has led to customers began to complain about the quality of service. Most hotels are known complaints have reduced the assessment of. Especially the complaints related to the long wait at check-in and checkout. This essay will discussion of the factors contributing to the complaint and proposed solutions to resolve them. Check-in and checkout
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Business Administration Hotel Continental and Armour Garments Company (Case Analysis) In Partial Fulfillment of the Course Requirements In Principles of Organization and Management MGT211 Kim Albarda Danika Issabel I. Anulao Alyssa Caren Bueno BSA – 1B Dr. Edmundo Banagan Professor Hotel Continental I. Background of the Study Mr. Oscar Mendoza is the owner of the Triumph Tours‚ and in July 1989‚ he read from newspaper an advertisement of leasing Hotel Continental’s facilities
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telephone contact with hotel representatives. Secondary sources included research from the Internet‚ industry books‚ company marketing communications‚ trade and general business newspapers and magazines‚ among others. Through all the sources‚ relevant data and information was extracted into the report’s appendices. After individual analysis and group discussion‚ the following report was devised. The mandate of this report is to provide a macro examination of the luxury hotel industry and specifically
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IBIS – Hotel Report Ibis‚ the popular economy hotel chain‚ opened its first hotel in 1974‚ in the French town of Bordeaux. Since then‚ the company has expanded globally‚ reaching 40 countries worldwide‚ opening over 800 hotels. The majority of chains have been established in France‚ while the UK hosts over 50 chains‚ with further four hotel openings expected in December 2009. Recently‚ the chain has introduced a strategy to “promote the chain’s drive for ‘greater and greener customer comfort’”
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Problem Statement The Regal Carnation Hotel in Guam is suffering customer service failures. Additionally‚ the expectations set forth by Regal Carnation Hotel’s website are not being met. Hypothesis 1: There is a level of inequality that exists with respect to how guests are treated based on their nationality. Once Steve McKenzie and his wife arrived at the hotel they were very disappointed by the check in process that was supposed to be very quick and simple. The check in process took 25 minutes
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The Hotel Industry Overview The hospitality industry covers a diverse range of establishments providing hospitality services in the form of accommodation‚ meals and drinks. A large proportion of people working in the hospitality industry are employed part-time and this is an increasing trend. It is estimated that by the year 2007 about 55% of the people employed in the hospitality industry could be working full-time and 55% part-time. This reflects the realities of the industry‚ where there is
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Communications of the Association for Information Systems Volume 15 | Number 1 Article 5 1-26-2005 Outrigger Hotels and Resorts: A Case Study Gabriele Piccoli Cornell University‚ gp45@cornell.edu Recommended Citation Piccoli‚ Gabriele (2005) "Outrigger Hotels and Resorts: A Case Study‚" Communications of the Association for Information Systems: Vol. 15‚ Article 5. Available at: http://aisel.aisnet.org/cais/vol15/iss1/5 This material is brought to you by the Journals at AIS Electronic
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transportation‚ advantageous geographic‚ pleasant climate location; have to develop into one of the most usefulness areas of Melbourne. The dockland is the location both meaningful for traveling and investment. Previously‚ hotel can only cater for people’s accommodation need. Now the hotel has been changed to be a comprehensiveness establishment which is includes accommodation‚ restaurant‚ bar‚ and conference services. Table of Content A. Introduction--------------------------------------------------------4
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Embassy Suites Cleveland in Beachwood‚ Ohio is a hotel with 216 rooms. The hotel is self proclaimed as beautiful‚ modern‚ and spacious. The hotel also claims to be rated as a “Four Diamond” hotel. The hotel offers some great amenities like‚ family rooms‚ room service‚ free breakfast‚ a fitness center‚ a swimming pool‚ a restaurant‚ meeting rooms‚ non-smoking rooms‚ etc. I stayed at this hotel about two years ago‚ and the appearance of the hotel is nice but if you look a little harder you will find
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Brunt Hotels‚ that owns 60 hotels in UK‚ decide to acquire a small chain of hotels in France. This approach and expansion requires some steps to be taken very carefully in order this strategy to be successful. The key priorities of this approach are related to the strategy plan with the objectives defined‚ the steps that will be followed to implement this plan‚ the risk management analysis‚ the marketing plan that will be followed in the new country‚ the staff that will work in the new hotels‚ the
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