CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
Premium Logistics Marketing
Social location‚ or the status in life that people have because of their place in a society‚ have a huge impact on everyone. The impact that social location created could be neutral‚ but most of the time it will have a positive or negative impact on people. For example‚ an African American could be discriminated because of his ethnicity‚ or a patient will choose an older doctor when he needs a treatment. Different social location that we have will affect our decisions in everyday life‚ and most of
Premium Life Family Psychology
On August 5th‚ 1864‚ Rear Admiral David Farragut led the Union navy into Mobile Bay‚ Alabama‚ to face a smaller Confederate fleet under the command of Admiral Franklin Buchanan and neutralize three forts surrounding Mobile Bay to complete the Union blockade of the Gulf of Mexico. The battle would prove pivotal in the Union victory‚ as well as President Abraham Lincoln’s re-election three months later. The Union fleet‚ under Farragut‚ used sheer power and numbers to decimate the Confederates. The
Premium Confederate States of America American Civil War Abraham Lincoln
CHAUCERS MOST ATTRACTIVE CHARACTER I guess when I look at the many different characters that we have covered in chaucers Canterbury tales I feel differing emotions relations to each of the characters‚ such as the way I feel that I relate the best to the squire as he is young carefree and living his life to the full‚ yet I also feel a strong link to the monk as I too would no doubt continue my favourite hobby despite rules telling me I couldn’t and ancient scriptures calling it distasteful. However
Premium Religion Geoffrey Chaucer Knight
What is national unity? National unity and integration is a situation where by people of diverse cultures‚ religions‚ languages‚ political‚ social and economic systems are brought together to have a common goal The people have mutual understanding‚ love‚ co-operation and trust among them. They are united‚ tolerant and have faith in their fatherland. They de-emphasize their differences and stress more on their common goals and aspirations and any other thing that can bring about unity in diversity
Premium Nigeria
SITUATIONAL ANALYSIS (INTERNAL LANDSCAPE) ANALYSIS: CURRENT PRODUCT - SUBIC BAY SPECIAL ECONOMIC AND FREEPORT ZONE Product Features‚ Benefits‚ and Appeals Subic Bay Freeport Zone (SBFZ) has a total area of 67‚ 452 hectares both land and water (water area has a total of 12‚350 hectares and a land area of 55‚ 102 hectares as defined by Proclamation No. 532 of the Subic Special Economic and Freeport Zone SSEFZ) Metes and Bound. It is comprised by the City of Olongapo‚ Subic Town‚ San Antonio
Premium Luzon Zambales Subic Bay Freeport Zone
Decision Rationale Decision 1 In determining our initial strategy‚ we knew that we wanted to focus on the product that would be most profitable and key in on features that are important to the customer. Looking at product sales in 2008‚ the NiMH sold 28.0 M units and the Ultracapacitor sold only 4.3 M units. Based on these sales‚ the NiMH generated $280.3 M and the Ultracapacitor generated $86.2 M. In addition‚ when reviewing the Income Statement‚ the NiMH produced a profitable contribution in
Premium Rechargeable battery
When I first met Nathan Wournos‚ I’ll admit that I was a bit of a bitch. But in my defense‚ I had practically met my death by driving off a cliff‚ and to top it off‚ he pulled a gun on me! So no‚ I wasn’t thinking clearly and I was pumped up on adrenaline and sarcasm is my fallback position. I have honed my sharp retorts and quick wit to an art form. Thankfully‚ for some reason Nathan decided to look past my hard exterior and give me a chance at a second impression. I had to give him a chance
Premium Federal Bureau of Investigation Gun Sarcasm
foundation of it well. By studying in an undeveloped country it might be hard to get used to the correct methods. Another advantage is if students are in a very rural country‚ they may not know the language properly‚ specially the international language. So these will affect the student’s education as well as the mental state. The person will get discouraged and disappointed. None of these will happen if the student goes to a good overseas school from the beginning. The best thing is to spend the childhood
Premium
The Building blocks of competitive advantage are Efficiency‚ Quality‚ Innovation and Customer responsiveness (1990‚ Fall).. Competition can increase the pace of scientific advancement‚ Competitive advantage is a term given to any factors that helps a business succeed over its rivals. If a business has a better location than another rival business‚ that would be a competitive advantage. Another example of competitive advantage might be the company’s products versus a rival’s products or a company’s
Free Economics Strategic management Marketing