Red de Revistas Científicas de América Latina‚ el Caribe‚ España y Portugal Sistema de Información Científica Rajkumar Paulrajan‚ Harish Rajkumar Service Quality and Customers preference of Cellular Mobile Service Providers Journal of Technology Management & Innovation‚ vol. 6‚ núm. 1‚ 2011‚ pp. 38-45‚ Universidad Alberto Hurtado Chile Available in: http://www.redalyc.org/articulo.oa?id=84718815004 Journal of Technology Management & Innovation‚ ISSN (Electronic Version): 0718-2724
Premium Mobile phone Mobile network operator Cellular network
Summer Internship Project Report On A study of customer preference between direct to home (DTH) and cable T.V services By Aviral Chetal A0102212184 MBA – Marketing & Sales 2012-2014 Under the Supervision of Prof Ramesh Bagla In Partial Fulfillment of the Requirements for the Degree of Master of Business Administration At AMITY BUSINESS SCHOOL‚ AMITY UNIVERSITY‚ SECTOR 125‚ NOIDA - 201303‚ UTTAR PRADESH‚ INDIA
Premium Satellite television Cable television
Raiwind Road‚ Lahore. PRODUCTS Anything offered to market for the Customers in order to satisfy their Needs & Wants‚ is called Product. In fact‚ the products offered to market are called Market Offerings. They are also called Product Offerings. These products can be offered to market in a set or a bundle as well. Types of Products A company or an organization can offer two types of products to the customers:- 1) Goods Anything that can be offered to a market for attention
Premium Management Strategic management Organization
emeraldinsight.com/0960-4529.htm Customers’ expectations of service in Greek fitness centers Gender‚ age‚ type of sport center‚ and motivation differences Yanni Afthinos University of Athens‚ Athens‚ Greece Expectations of service in Greek fitness centers 245 Nicholas D. Theodorakis Aristotle University of Thessaloniki‚ Thessaloniki‚ Greece‚ and Pantelis Nassis University of Athens‚ Athens‚ Greece Abstract Purpose – Aims to identify the aspects of service delivery deemed most important
Premium Quality of service Demographics Service
(2001) emphasizes the distinction between capabilities and resources by defining capabilities as “a special type of resource‚ specifically an organizationally embedded non-transferable firm-specific resource whose purpose is to improve the productivity of the other resources possessed by the firm” [4](p389). “[R]esources are stocks of available factors that are owned or controlled by the organization‚ and capabilities are an organization’s capacity to deploy resources”:[3] p. 35. Essentially‚ it is
Premium Resource Firm Sustainability
Customer Service Management and Business Performance at Vodafone Chapter 1 Introduction Customers are considered as the key for any business survival. As the market begins to saturate‚ customer retention will be a key factor in determining the success of a company (Kotler‚ 2003). As a highly competitive market‚ the mobile phone company that has the largest customer base and highest customer retention rate will be a market leader in the industry (Turel and Serenko‚ 2006). Ultimately the quality
Premium Mobile phone Customer service
Differentiating Between Market Structures Windol McNutt University of Phoenix ECO/365 Principles of Microeconomics Professor Jong Yi July 6‚ 2015 Differentiating Between Market Structures In business‚ there is considered to be a competitive balance between companies that are unique in their industry. There are industry segments that are dominated by one or two companies such as the satellite television market. Other industries have multiple business of varying size that are in direct competition
Premium Economics Monopoly Competition
Abstract Quality of Customer Service becomes critical for company’s success on the market. If planed properly‚ incentive pay plans may increase customer service representatives’ interest to providing better service to the customer. Specifics of Customer Service brings its difficulties to setting standards for quantity and quality measuring of the Customer Service productivity‚ as basics of incentive pay determination. Customer Service definition and role in the business. Customer Service topic is both
Premium Customer service
The Relationship between Customer Loyalty and Satisfaction Introduction In the past decades‚ there was a controversial issue about the relationship between customer loyalty and satisfaction. Actually‚ it is still a heated debate nowadays. Some people said that customer satisfaction bring customer loyalty‚ while some people believed that customer loyalty affect customer satisfaction. Interestingly‚ very few executives and managers understand the critical difference. The purpose of this paper is
Premium Customer service Customer relationship management Marketing
right balance in their lives. Confucius felt that if equilibrium could be restored to the individual‚ then order could be restored to the family‚ to other relationships‚ to the state‚ to the world‚ and to the universe. He described the superior man as being one who could maintain centrality and universality. According to Confucius‚ “When a man pursues the Way and yet remains away from man‚ his course cannot be considered the Way.” I believe this means that if one attempts to pursue balance to better
Premium High school Arithmetic mean Grade