A Balanced Scorecard for General Practice Andrew Ridley Director of Primary and Community Care Commissioning Tower Hamlets PCT Overview • Why a BSC ? • How was it developed ? • What’s in it ? • How is it being implemented ? • Barriers and issues • Improvements delivered as a result ? • What next ? Why a BSC ? • A Focus on our role as Commissioner • Variation in quality between practices • Are the poor always poor ‚ or the good really always good ? • Support a move from anecdote to transparent
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Wendy’s International: Balanced Scorecard |Area of Objectives |Measure of Target |Time Expectation/Targets |Primary Responsibility/Initiatives| |Customers | |High quality |Customer/industry surveys with an |Every month; |Quality Management – Set high | |
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1.4 Transportation Vehicles and Metrics The most repeated formula for UDC in the typical medium size city is to have a fleet of about 5 small vehicles and a larger one for the heaviest deliveries. As an example Gerardin (2007) has recorded the following fleets for some French UDCs 1. In La Rochelle‚ 6 electric vehicles with capacity for 1‚300 pounds and one 3.5t electric truck. 2. In Monaco‚ 6 small vans (including one electric) and a 7.5-ton truck. 3. In Paris (La Petite Reine)‚ the fleet consists
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methords of 1.0 Client Brief We have been approached by a large supermarket firm to advice on the suitability of various Modern Methods of Construction systems for the use on a potential flagship store. The initial brief from the client is that the new store must be sustainable‚ energy efficient and carry low maintenance / operation costs. The proposal is to construct a large retail space of approximately 5‚000 m2 for sale of food and household goods. It is intended to be highly energy efficient
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Strategic Plan Part III Balanced Scorecard Before opening its doors‚ a company must employ researchers and marketers to create new ideas or products that will make his or her company stand out above competitors and get the attention of consumers. Management will come up with a strategic plan on the direction of the company‚ which will include a balanced scorecard. According to Pearce and Robinson‚ (2009) "The balanced scorecard is a set of measures that are directly linked to the company ’s strategy
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Local Area Supermarket Study For this study I chose to dedicate a portion of my investigation into how Woolworths‚ Stirling promotes Australian produce‚ the majority of this study is dedicate to how the store caters to the local communities dietary needs and how Woolworths website promotes their Australian products. Woolworths‚ Stirling has many fresh produce items that are promoted as grown in Australia. Above a majority of their fruit‚ vegetables and nuts there are white labels saying ‘Grown
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Microscopy and the Metric System Margaret E. Vorndam‚ M.S. Version 42-0090-00-01 Lab Report Assistant This document is not meant to be a substitute for a formal laboratory report. The Lab Report Assistant is simply a summary of the experiment’s questions‚ diagrams if needed‚ and data tables that should be addressed in a formal lab report. The intent is to facilitate students’ writing of lab reports
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The Case Setting: New York. The story is about a supermarket chain with 12 stores all throughout NY‚ from the chic Manhattan to the cluttered Downtown. But as goes one of the clauses of the Darwinian Theory‚ the more deprived you are‚ more the competition‚ more the crime. So‚ understandably‚ the low income areas face a lot of vandalism‚ pilferage etc. causing a lot of overhead costs for the company. The company has a same-price policy which cannot be breached. So what does the distribution manager
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Maintaining a Balance 1. Most organism are active in a limited temperature range The role of Enzymes in metabolism‚ their chemical composition and specificity on substrates Role of enzymes * Enzymes are organic catalysts. They are protein molecules that increase the rate of the reactions in living organisms. * Without enzymes‚ metabolic reactions at body temperatures would be too slow to produce sufficient energy to maintain life * Intracellular enzymes are used in the cells
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The company I selected to analyze in terms of its management process is the Kroger Company. It is an American retail supermarket chain founded by Bernard Kroger in 1883 in Cincinnati‚ Ohio. Kroger’s headquarters are centralized in downtown Cincinnati‚ but it spans many states with store formats that include supermarkets‚ hypermarkets‚ department stores‚ convenience stores and mall jewelry stores. Kroger-branded grocery stores are located throughout the Midwestern and Southern United States It operates
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