I. What is Balanced Scorecard (BSC)? a. Its purpose is to implement balanced management system to strategically align business practice and goals to gain competitive advantage. II. Why is it important? b. It more effectively positions HR to assume a role at the executive table as a source of collected data and analytics‚ and manager of tangible and intangible assets—synergy of business outcomes that are difficult to imitate‚ (Fottler‚ 2006). c. It also supports talentship
Premium Balanced scorecard Strategic management Strategy map
OF THE BALANCED SCORECARD The balance scorecard is used as a strategic planning and a management technique. It is widely used in many organizations‚ regardless of their scale‚ to align the organization’s performance to its vision and objectives. The scorecard is also used as a tool which improves the communication and feedback process between the employees and management‚ and to monitor performance of the organizational objectives. There are four different perspectives of balance scorecard which
Premium Strategic management Business terms Management
Balanced Scorecard: USPS Keller School of Management BSOP-588 Managing Quality Professor Robert Lee February 8‚ 2014 Introduction Performance management systems are often designed to enable organizations to plan‚ measure and control their performance‚ so that decisions‚ resources and activities can be better aligned with business strategies to achieve desired results and create shareholder value. The Balanced Scorecard is a performance tool using financial and
Premium Balanced scorecard Strategic management Management
Running head: General Dynamics Balanced Scorecard General Dynamics Balanced Scorecard Executive Summary “General Dynamics is one of the market leaders in business aviation‚ combat vehicles‚ weapon systems and munitions; ship building and marine systems; and mission-critical information systems and technology (Corporate Overview‚ 2012).” In 2012‚ General Dynamic’s revenue has expanded from $4 billion to over $32 billion and the workforce has steadily increased from 29‚000 to
Premium Balanced scorecard Business terms Strategic management
COMMENTARY Transforming the Balanced Scorecard from Performance Measurement to Strategic Management: Part II Robert S. Kaplan and David P. Norton Robert S. Kaplan is a Professor at Harvard University and David P. Norton is founder and president of the Balanced Scorecard Collaborative in Lincoln‚ Massachusetts. In a previous paper (Kaplan and Norton 2001b)‚ we described the role for strategy maps and Balanced Scorecards to develop performance objectives and measures linked to strategy. With
Premium Balanced scorecard
Wal-Mart: Customer Service Development and Training Wal-Mart: Customer Service Development and Training Walmart is a world leader in helping to save people money‚ but the company also strives to provide excellent customer service. This paper will address the training and development of Walmart’s employees to uphold this value. Through one-on-one training mixed with online courses‚ the HR department of Walmart can achieve this goal. The Training Need Walmart’s training needs
Premium Customer service Wal-Mart Customer
Management Exercise: Balanced Scorecard Session 4: Supply Chain Performance Management Instructor: Perry Davidson Candidate: Meg (Hongman) Liang Date: Oct 7th‚ 2013 1. State your organization’s supply chain strategy‚ e.g.‚ “to provide customerwith high level of service while contributing to corporate profitability.” The company’s supply chain strategy is “to meet customer needs and advance our technology leadership while creating value for our customers at large. “ 2. Provide
Premium Supply chain management Customer Customer service
Wal-Mart Customer Service The Walmart’s history goes way back to 1996‚ when the first store was open by founder Sam Walton in Roger‚ Ark. Sam Walton Believed firmly in customers getting the best service possible. Competitors doubted Sam when he share his idea of low price along with great customer service. Walmart was built on the principle that customers comes first no matter what. Sam rely solely on give the best customer service great customer experience. In 1992‚ he was awarded the President
Premium Wal-Mart Sam Walton S. Robson Walton
strategies discussed are Kaplan and Norton’s “Balanced Scorecard”‚ and Porter’s “Five Forces”. Kaplan and Norton present a model that help businesses investigate and understand their internal resources‚ and how to align high-level goals to objectives. Porter’s model attempts to help businesses identify and understand the external forces that affect strategic management and long-term sustainability. Keywords: Strategic Management‚ Balanced Scorecard‚ Measurement‚ Strategic Planning
Premium Strategic management Management
The following paper presents a balanced scorecard for the supply chain management in a hospital. Hospitals strive to operate efficiently while providing the best patient care. By managing the supply chain strategically‚ hospitals can save costs‚ provide better patient care‚ better serve the demands of professional staff and also maintain a sound relationship with its suppliers. According to my understanding‚ the main goal of the hospital that I previously worked was not profitability‚ but to provide
Premium Supply chain management Management Hospital