selection of banking products with thorough customer service. Under the trend‚ Citibank added the customer satisfaction as non-financial indicator in the new measurement‚ performance scorecard‚ to evaluate the performance of branches. The strength of new measurement would motivate the bank to maintain and reach higher quality services‚ bringing more potential customers into the bank. In addition‚ it allows the bank to set the best-service branch as a benchmark which others could either learn or follow
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Wendy’s International: Balanced Scorecard |Area of Objectives |Measure of Target |Time Expectation/Targets |Primary Responsibility/Initiatives| |Customers | |High quality |Customer/industry surveys with an |Every month; |Quality Management – Set high | |
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Kashun Davis TMAN 680 Fall 2012 Balanced Scorecard: Samsung Samsung is the technology-based organization that will be the subject for my Balanced Scorecard. Founded in 1938 in Seoul‚ South Korea‚ Samsung Electronics Co. Ltd. engages in the manufacture‚ distribution‚ and sale of finished electronic products and device solutions worldwide. They offer consumer products‚ including mobile phones‚ tablets‚ televisions‚ Blu-rays‚ DVD players‚ home theaters‚ multimedia players; home appliances‚ such as
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A Balanced Scorecard for General Practice Andrew Ridley Director of Primary and Community Care Commissioning Tower Hamlets PCT Overview • Why a BSC ? • How was it developed ? • What’s in it ? • How is it being implemented ? • Barriers and issues • Improvements delivered as a result ? • What next ? Why a BSC ? • A Focus on our role as Commissioner • Variation in quality between practices • Are the poor always poor ‚ or the good really always good ? • Support a move from anecdote to transparent
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What is ToC? Everyone has heard the saying that the chain is only strong as its weakest link and this is exactly what the theory of constraints actually defines and reflects. Constructed by Dr. Eli Goldratt‚ the theory was published in the book The Goal‚ in 1984. According to this book‚ any organization’s performance is greatly dependent on the constraints. These constraints prevent the enterprise from delivering its optimal performance and thereby failing to reach the designated goals. This is the
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The Theory of Constraints and Drum–Buffer–Rope Drum – Buffer – Rope (DBR) is an operations scheduling methodology based on Dr Eli Goldratt’s Theory of Constraints (TOC) and first written about in The Goal and further explained in The Race. Drum Buffer Rope is just one part of the TOC Operations solution; it is the machine that sets the plan for Operations. However the second part of the TOC Operations solution is Buffer Management. Buffer Management is the monitor and control mechanism that ensures
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BSBMGT515A: Manage Operational Plan Timothy Coy 13/07/2012 Section 1 Assessment activity 1 In your own words‚ describe the purpose of the operational plan and its relationship to the strategic plan. The purpose of the operational plan is to focus on shorter term objectives usually within 1 up to 3 years. For plans of 2 to 3 years‚ a more detailed breakdown of shorter timeframes should be included within the body of the document. An operational plan provides detailed information on planning
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What is the Theory of Constraints? The Theory of Constraints is an organizational change method that is focused on profit improvement. The essential concept of TOC is that every organization must have at least one constraint. A constraint is any factor that limits the organization from getting more of whatever it strives for‚ which is usually profit. The Goal focuses on constraints as bottleneck processes in a job-shop manufacturing organization. However‚ many non-manufacturing constraints exist‚ such
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Balanced Scorecard Analysis of Hyundai and Honda Two of the major players in the global automobile industry are Honda and Hyundai (also known as Hyundai Motor Group). These business organizations have global scope of operations‚ and they have maintained considerable growth and expansion in recent years despite the slowdown of the Western economies. The positions of Honda and Hyundai emphasized the capabilities of these firms to maintain a positive and profitable strategic outlook‚ especially in
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THEORY OF CONSTRAINTS The Theory of Constraints (TOC) is a management philosophy where three financial measures of profit‚ return on investment (ROI) and cash flow are presented. All three of these measurements are necessary. First‚ we need an absolute measurement of profit‚ the amount by which revenues exceed expenses. Second‚ we need the relative measurement of ROI that compares the amount of money made relative to the amount invested. Finally‚ we must have enough cash coming in to meet expenses
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