the bank in the 1990s’. Customers are requesting comprehensive selection of banking products with thorough customer service. Under the trend‚ Citibank added the customer satisfaction as non-financial indicator in the new measurement‚ performance scorecard‚ to evaluate the performance of branches. The strength of new measurement would motivate the bank to maintain and reach higher quality services‚ bringing more potential customers into the bank. In addition‚ it allows the bank to set the best-service
Premium Balanced scorecard Management Strategic management
A Balanced Scorecard for General Practice Andrew Ridley Director of Primary and Community Care Commissioning Tower Hamlets PCT Overview • Why a BSC ? • How was it developed ? • What’s in it ? • How is it being implemented ? • Barriers and issues • Improvements delivered as a result ? • What next ? Why a BSC ? • A Focus on our role as Commissioner • Variation in quality between practices • Are the poor always poor ‚ or the good really always good ? • Support a move from anecdote to transparent
Premium Contract Improve Contractual term
Balanced Scorecard Analysis of Hyundai and Honda Two of the major players in the global automobile industry are Honda and Hyundai (also known as Hyundai Motor Group). These business organizations have global scope of operations‚ and they have maintained considerable growth and expansion in recent years despite the slowdown of the Western economies. The positions of Honda and Hyundai emphasized the capabilities of these firms to maintain a positive and profitable strategic outlook‚ especially in
Premium Automotive industry Automobile Japan
Wendy’s International: Balanced Scorecard |Area of Objectives |Measure of Target |Time Expectation/Targets |Primary Responsibility/Initiatives| |Customers | |High quality |Customer/industry surveys with an |Every month; |Quality Management – Set high | |
Premium Fast food Hamburger Operating expense
BSBMGT515A: Manage Operational Plan Timothy Coy 13/07/2012 Section 1 Assessment activity 1 In your own words‚ describe the purpose of the operational plan and its relationship to the strategic plan. The purpose of the operational plan is to focus on shorter term objectives usually within 1 up to 3 years. For plans of 2 to 3 years‚ a more detailed breakdown of shorter timeframes should be included within the body of the document. An operational plan provides detailed information on planning
Premium Balanced scorecard Strategy map Strategic management
Selection and description of site APPLICATION FOR REMOVAL OF RESTRICTIONS‚ SUBDIVISION AND REZONING IN TERMS OF LUPO 15 OF 1985 FOR A PRPOSED SECTIONAL TITLE UNIT DEVELOPMENT ON THE SUBJECT PROPOERTY: ERF 19787‚ AVONWOOD‚ GOODWOOD Owner and acquisition strategy for the site The subject property is currently vacant and in the ownership of the City of Cape Town. There is a demand for housing within the area‚ with a 40% to be used as sectional title units and the 60% to be used for single residential
Premium Zoning Property Proposal
Real Estate is a growing force in our world today and as the world expands‚ so does real estate opportunities. It is an occupation in which a person has to dedicate all of their time to as well as requires every minute of free time a person has to work with clients and other co workers. Real Estate Agents have to be good at timing. It is all made up from a daily schedule that they must follow to get the appointments finished. This occupation requires a hard working‚ steady‚ and patient person. A
Premium Employment Real estate Telecommuting
inIntroduction Real estate that generates income or is otherwise intended for investment purposes rather than as a primary residence. It is common for investors to own multiple pieces of real estate‚ one of which serves as a primary residence‚ while the others are used to generate rental income and profits through price appreciation. Common examples of investment properties are apartment buildings and rental houses. Those who invest in real estate also expect to generate capital gains as property
Premium Investment Risk Finance
themselves. Knowing what someone wants to do in life gives them the extra motivation they may need to reach their goal of a career. Despite bearing some minor similarities‚ the differences between photography and real estate associate are clear. Although wanting to be photographer or a real estate sales associate do sound like they are two very different
Premium Business Academic degree Sales
FAQ Answer: What is the Balanced Scorecard? In 100 words 2GC ● FAQ Answer A Balanced Scorecard monitors the performance of all or part of an organisation‚ towards (usually) strategic goals. It uses financial and non-financial performance measures (normally less than 25‚ spread across two or more ‘perspectives’) to highlight areas where the organisation is failing to do what is required or was expected. Popularised in the early 1990s‚ Balanced Scorecard is widely adopted across the private
Premium Balanced scorecard Strategic management Management