Annals of Library and Information Studies 49‚4; 2002; 141-163. MEASURING QUALITY MANAGEMENT LEVEL WITH REFERENCE TO ISO 9000 AND TQM FOR SPECIAL LIBRARIES IN INDIA * RKVerma National Institute of Science Communication and Information Resources (NISCAIR‚ formerly INSDOC) 14‚ Satsang Vihar Marg‚ New Delhi The main objective of the study is to assess the. impact of six factors viz.‚ status of library; size of LIS units; sector of organization (administrative control); type of organization (major
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RECRUITING HRPO 2371 Chapter 01 Human Resource Management: Gaining a Competitive Advantage Chapter Summary This chapter discusses the role of the Human Resource Management (HRM) function in the corporate effort to gain a competitive advantage. The chapter first discusses the roles and skills that a human resource management department and/or managers need for any company to be competitive. The second section of the chapter identifies the competitive challenges that U.S. companies
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Fed-Ex Case Study In 1971 FedEx Express developed the modern air/ground express industry; in 1998 the corporation was created as FDX Corp. and became FedEx Corp. in January of 2000. 1. History and Background of the company 2. Identifying the success in Management 3. Analysis and Evaluation 4. Action Plan and Recommendations 5. Fed-Ex Today History Throughout its history‚ FedEx has been a leader in the transportation and information industry. In 1965‚ Yale
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References: Bhote‚ K. R. (1989). Motorola ’s long march to the Malcolm Baldrige National Quality Award‚ National Productivity Review‚ 8(4)‚ pp. 365-376. Harry‚ M. J. (1998). Six Sigma: A Breakthrough Strategy for Profitability‚ Quality Progress‚ (May)‚ pp. 60-64. Losianowycz G. (1999). Six Sigma Quality: A Driver to Cultural
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Question1 The advantages of Self-Assessment in regards to leadership. Introduction. As a leader in the form of a director‚ manager or team supervisor in today’s economical environment‚ you will start feeling the pressure and stress slowly but surely to build up at work and you won’t be able to put your finger on it‚ until something happens that will test your leadership abilities and will change your leadership style forever. This is then called a crucible. “Everyone is tested by
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Chapter 2: Foundations of Quality Management TRUE/FALSE 1. Deming laid out a “quality improvement program” for companies such as Ford‚ GM‚ and Procter & Gamble‚ when invited to work with them to improve their quality. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head: The Deming Philosophy KEY: Bloom’s: Knowledge 2. Unlike other management gurus and consultants‚ Deming defined and described quality precisely. ANS: F DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-Head:
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MANAGEMENT OF QUALITY Quality cannot be ignored; every purchasing decision is based on price and quality What is Quality? It’s the ability of a product or service to consistently meet or exceed customer expectations. Slogans related to quality: * Talk is cheap but recalls are not. * There is nothing is more frustrating than working hard and then knowing that what you did‚ didn’t work out. * People want to do good job‚ and we have to enable them. To meet or exceed customer expectations
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5 Quality And Performance PowerPoint Slides by Jeff Heyl Copyright © 2010 Pearson Education‚ Inc. Publishing as Prentice Hall. For Operations Management‚ 9e by Krajewski/Ritzman/Malhotra © 2010 Pearson Education 5–1 Costs of Quality A failure to satisfy a customer is considered a defect Prevention costs Appraisal costs Internal failure costs External failure costs Ethics and quality Copyright © 2010 Pearson Education‚ Inc. Publishing as Prentice Hall. 5–2 Total Quality Management
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Armand V. Feigenbaum – Life and Contributions Armand Feigenbaum was born in 1922. Feigenbaum was the first to define a systems engineering approach to quality. Feigenbaum’s concept of total quality control‚ known today as total quality management (TQM)‚ combines management methods and economic theory with organizational principles. Feigenbaum’s career initiated his significant contributions to total quality management. He began his career with General Electric (GE) in 1937 as an apprentice
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Enhancing customer satisfaction with the implementation of Total Quality Management Review of current literatures History of TQM Mehra and Ranganathan (2008) reported that in 1979‚ Crosby gave 14 steps for quality improvement his work was supported by the work of another researcher‚ Ishikawa who stated that training‚ problem solving‚ and quality circles are very crucial ways of achieving continuous improvement. The researchers also spoke about the work of Deming with his contribution of giving
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