Academy of Management Executive‚ 2005‚ Vol. 19‚ No. 4 Reprinted from 1995‚ Vol. 9‚ No. 1 ........................................................................................................................................................................ Producing sustainable competitive advantage through the effective management of people* Jeffrey Pfeffer Executive Overview Achieving competitive success through people involves fundamentally altering how we think about the
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References: Angell‚ L. C. 2001. Comparing the environmental and quality initiatives of Baldrige Award winners. Production and Operations Management 10(3) 306 –326.
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International Journal of Innovation Management Vol. 5‚ No. 3 (September 2001) pp. 377–400 © Imperial College Press DEVELOPING INNOVATION CAPABILITY IN ORGANISATIONS: A DYNAMIC CAPABILITIES APPROACH BENN LAWSON Department of Accounting‚ The University of Melbourne Victoria‚ 3010‚ Australia e-mail: blawson@unimelb.edu.au DANNY SAMSON Department of Management‚ The University of Melbourne Victoria‚ 3010‚ Australia e-mail: d.samson@unimelb.edu.au Received 1 February 2001 Revised 18
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Financial Statement Analysis Project The Boeing Company November 11‚ 2004 Table of Contents I. Firm‚ Industry‚ and Environment 4 A. Description of firm and environment 4 B. Discussion of competitive environment 6 C. Economic climate and outlook 8 D. Other relevant factors‚ e.g. governmental regulations‚ labor relations‚ litigation‚ etc. 8 II. Evaluation of Balance Sheet 10 A. Description of asset structure 11 a. Current Assets 11 b. Customer and commercial financing 12 c.
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Climate Dimensions‚ White Paper‚ Hay/McBer‚ Boston‚ MA. Huarng‚ F.‚ Horng‚ C. and Chen‚ C. (1999)‚ “A study of ISO 9000 process‚ motivation and performance”‚ Total Quality Management‚ Vol. 10 No. 7‚ pp. 1009-25. Hunt‚ B. and Beardsley‚ J. (1993)‚ “ISO? Baldrige? Either? Neither? Both?”‚ Proceedings of the Association for Quality and Participation: 15th Annual Spring Conference‚ New Orleans‚ LA‚ 3-6 May‚ pp. 223-33. Ingles‚ S. (1994)‚ “Bridging employee involvement process with TQM and ISO 9000 system”‚
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Educ Asse Eval Acc (2010) 22:275–292 DOI 10.1007/s11092-010-9105-z The evolution and nature of school accountability in the Singapore education system Pak Tee Ng Received: 10 April 2010 / Accepted: 12 August 2010 / Published online: 19 August 2010 # Springer Science+Business Media‚ LLC 2010 Abstract This paper describes and examines the nature and evolution of school accountability in the Singapore Education System. In particular‚ the different facets of school accountability are examined
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TOTAL QUALITY MANAGEMENT | CONTINUOUS PROCESS IMPROVEMENT | | Process‚ The Juran Trilogy‚ Improvement Strategies The PDSA (Plan-Do-Study-Act)‚ Problem solving method‚ Kaizen and Six-Sigma | | JOHN KIRUGUMI :B211/003/0003/2012 | 3/1/2013 | | INTRODUCTION Processes: Quality is a never ending quest and Continuous Process Improvement (CPI) is a never ending effort to discover and eliminate the main causes of problems. It accomplishes this by using small-steps improvements
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Because of permissions issues‚ some material (e.g.‚ photographs) has been removed from this chapter‚ though reference to it may occur in the text. The omitted content was intentionally deleted and is not needed to meet the University’s requirements for this course. PART II Connecting with Customers C H A P T E R 4 Creating Customer Value‚ Satisfaction‚ and Loyalty In this chapter‚ we will address the following questions: 1. How can companies deliver customer value‚ satisfaction‚ and
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Seven Basic Management Tools "The Old Seven." "The First Seven." "The Basic Seven." Quality pros have many names for these seven basic tools of quality‚ first emphasized by Kaoru Ishikawa‚ a professor of engineering at Tokyo University and the father of “quality circles.” Start your quality journey by mastering these tools‚ and you ’ll have a name for them too: "indispensable." 1. Cause-and-effect diagram (also called Ishikawa or fishbone chart): Identifies many possible causes for
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benchmarking a proven path”‚ Benchmarking: An International Journal‚ Vol Folland‚ S.‚ Goodman‚ A.C. and Stano‚ M. (2001)‚ The Economics of Health and Health Care‚ 6th ed.‚ Prentice-Hall‚ Upper Saddle River‚ NJ. Ford‚ M.W. and Evans‚ J.R. (2001)‚ “Baldrige assessment and organizational learning: the need for change management”‚ Quality Management Journal‚ Vol
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