ARTICLE www.hbr.org Why Satisfied Customers Defect by Thomas O. Jones and W. Earl Sasser‚ Jr. Included with this full-text Harvard Business Review article: 1 Article Summary The Idea in Brief— the core idea The Idea in Practice— putting the idea to work 2 Why Satisfied Customers Defect 14 Further Reading A list of related materials‚ with annotations to guide further exploration of the article’s ideas and applications Product 6838 Why Satisfied Customers Defect The Idea in Brief The Idea in
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Topic:Responsibility Accounting and Cost Control. Subject: Management control systems Index: |Sr.No |Topic |Page No | |1 |Meaning of Responsibility Accounting |3 | |2 |Steps involved in Responsibility Accounting
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MOST IMPORTANT QUESTION BANK MB049 PROJECT MANAGEMENT Note: The bold words are the blanks or set of blanks for MCQ UNIT 1 1.A project is a set of activities which are networked in an order and aimed at achieving the defined goals for which the project is undertaken. Upon completion of all the activities‚ the goals of the project would have been achieved. 2.Management is the technique of understanding the problems and needs and controlling the use of resources‚ such as cost‚ time‚ manpower‚
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TATA MOTORS PROJECT REPORT ON • Training Need Identification & Calendar Finalization of White Collars • Training Effectiveness & Analysis • Preparation of Training Almanac & Its Release SUBMITTED TO- Ms APOORVA KAPOOR MANAGER HUMAN RESOURCE LUCKNOW PREPARED BY- AKANSHA MEHROTRA PGP (08-10) IILM INSTITUTE FOR HIGHER EDUCATION ACKNOWLEDGEMENT “A novice cannot do a great task. A great many number
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International Journal of Scientific & Engineering Research Volume 4‚ Issue 1‚ January 2013 ISSN 2229-5518 1 TQM critical success factors in hospitality Industry and their impact on Customer Loyalty‚ a theoretical Model Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy Abstract- Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational quality objectives‚ TQM is one of the
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WORKING PAPER: 06-03 Mar. 2006 The Tata Group after the JRD Period: Management and Ownership Structure by Ram Kumar Kakani & Tejas Joshi XLRI‚ Jamshedpur 831001‚ India E-Mail: kakani@xlri.ac.in Last updated in Feb. 2008 Electronic copy available at: http://ssrn.com/abstract=889394 XLRI Working Paper: 06-03 2 The Tata Group after the JRD Period: Management and Ownership Structure1 Ram Kumar Kakani & Tejas Joshi E-Mail: kakani@xlri.ac.in Abstract Complex ownership structures
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Demystifying Six Sigma This page intentionally left blank Demystifying Six Sigma A Company-Wide Approach to Continuous Improvement Alan Larson American Management Association New York • Atlanta • Brussels • Buenos Aires • Chicago • London • Mexico City San Francisco • Shanghai • Tokyo • Toronto • Washington‚ D. C. Special discounts on bulk quantities of AMACOM books are available to corporations‚ professional associations‚ and other organizations. For details‚ contact Special
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Corporate Social Responsibility – Issues and Challenges in India with a case study of TATA GROUP Nilesh R. Berad nileshb_iom@bkc.met.edu MET Institute of Management‚ Nasik Introduction: In India companies like TATA and Birla are practicing the Corporate Social Responsibility (CSR) for decades‚ long before CSR become a popular basis. In spite of having such good glorious examples; In India CSR is in a very much budding stage. A lack of understanding‚ inadequately trained personnel‚ coverage‚
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Harvard Business School 9-798-070 Rev. May 23‚ 2007 Airborne Express The officers of Airborne Express could hardly be more pleased.1 Results for the third quarter‚ 1997‚ were spectacular. Revenues for the quarter were up by 29% over the previous year‚ and yearto-date net earnings had increased by more than 500%. Airborne’s management team knew that the great results were‚ in part‚ fleeting. As the third largest player in the express mail industry‚ Airborne had gotten a boost from the recent
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e-TQM College Working Paper Series WP- 0102062007 The Challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE Dr Abdel Moneim M. B. AHMED Bashar I. HAMDOON By WP-0102062007 1 The challenges and obstacles of TQM Implementation in the Higher Education Institutions: The Case of Sharjah University in UAE By Dr Ahmed and Hamdoon e-TQM College Working Paper Series WP- 0102062007 The Challenges and obstacles of TQM Implementation
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