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1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken to and treated rudely‚ they have
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Diet Plan for Bernard Brogan Appropriate for the Selected Activity When an athlete is in the middle of their peak season‚ they should focus on foods that enhance their performance and not damage it. Meaning that they have a balanced diet which gives the nutrients they need is crucially important for the athlete to reach their optimal performance and also aid recovery. There are different categories of sport that athletes fall into which help aid the planning of their diet plan. They are the following
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QUOTE: "Do you think‚ Victor‚" said he‚ "that I do not suffer also? No one could love a child more than I loved your brother" (tears came into his eyes as he spoke); "but is it not a duty to the survivors‚ that we should refrain from augmenting their unhappiness by an appearance of immoderate grief? It is also a duty owed to yourself; for excessive sorrow prevents improvement or enjoyment‚ or even the discharge of daily usefulness‚ without which no man is fit for society." (78) ANALYSIS: As
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INTEGRATED MARKETING COMMUNICATION PLAN Group members : Jesika Ngantung Prsciani Umbas Rivie Waani Regina Daud Nikita Runtulalo REPORT 1 : INDUSTRY / COMPANY REVIEW INDOFOOD – BIMOLI OIL PT Indofood CBP Sukses Makmur Tbk. (Formerly PT. Indofood Sukses Makmur Tbk‚ PT Gizindo Primanusantara‚ Indosentra PT Pelangi‚ Indobiskuit PT Makmur Mandiri and PT Ciptakemas Abadi) is a manufacturer of various types of food and beverages‚ based in Jakarta‚ Indonesia. The company was founded in 1990
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Managed Care Organization USLegal.com A managed care organization (MCO) is a health care provider or a group or organization of medical service providers who offers managed care health plans. It is a health organization that contracts with insurers or self-insured employers and finances and delivers health care using a specific provider network and specific services and products. They provide a wide variety of quality and managed health care services to enrolled workers keeping medical costs down
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organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list.  2. Complete the table below by describing the differences in customer service between commercial‚ public and third sector organisations. You should outline customer service roles in each organisation
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Managed health care plans are often described as continuum models. Continuum models are used to describe gradual transition with sudden changes such as managed health care plans. These plans are involved in models consisting of cost and quality. There are four main healthcare plans that emphasize on continuum of managed care including service plans‚ POS‚ HMO‚ PPO and CDHP plans. Each of these health plans are consisted of different features‚ structures and guidelines that make them unique and effective
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Question No 1 Self Managed Teams requires a good transition process. Explain the transition process that involves. Self-managed teams require new work processes‚ attitudes and behaviors. Research has concluded that they often cause upheavals in patterns of thinking about oneself‚ others‚ leadership and the organization. Members are required to hold themselves mutually responsible for a set of performance goals. This requires they take responsibility not only for their own behavior‚ but for
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Integrated Curriculum Defining integrated curriculum has been a topic of discussion since the turn of the 20th century. Over the last hundred years‚ theorists offered three basic categories for interdisciplinary work; they defined the categories similarly‚ although the categories often had different names. Integration seemed to be a matter of degree and method. Integration: The unification of all subjects and experiences. There I have defined three approaches to integration a) Multidisciplinary
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