1a) Use the table below to outline at least two different customer service situations and the different methods of communication that would be needed in these situations. Situation Methods of communication 1. The porridge that a guest has ordered is not available. Verbal. The best approach in this situation is to speak to the guest face to face and apologise whilst explaining why the porridge is unavailable. 2. A customer has been spoken to and treated rudely‚ they have
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Suffering Ship Part 2: Sick as Dogs‚ Trapped like Rats PHL/251 March 17‚ 2014 Professor Robert King Suffering Ship Part 2: Sick as Dogs‚ Trapped like Rats So we still have 412 passenger and crew‚ including 50 kids. The Bird Flu has hit the Shakelton’s ship along with its failing engine. It is going to take 10 man hours to fix‚ and 8 days to get to a decent port for more help and medications. Just outside of helicopter range‚ aircraft drop is just at least a day away‚ it is going to drop
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How often do you find yourself on the edge of compassion fatigue (with your family‚ your friends‚ your coworkers‚ your patients‚ your clients)? Do you think they can read it in your face? What can you do to be sure you have the emotional reserves to do what you need to do? Helping others puts you in direct contact with other people’s lives. As you probably have experienced‚ your compassion for those you help has both positive and negative aspects. Compassion fatigue can strike the most caring and
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RUNNING HEAD:Business Research Ethics Business Research Ethics RES 351 Business Research Ethics An article was chosen from the University Library to evaluate the issue of unethical business research conduct. The article chose is called Flacking for Big Pharma: Drugmakers Don’t Just Compromise Doctors; They Also Undermine the Top Medical Journals and Skew the Findings of Medical Research . The identification of the unethical business research
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affect an organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list. Organisation type | Name of organisation | Description of products and services | Commercial organisation | McDonalds | McDonald’s is a food service retailer and aimed at making profit
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organisation and the customer service role 1. Complete the table below with a description of the products and services for at least two commercial organisations‚ public organisations and third sector organisations. Please ensure you provide a description for each organisation‚ rather than a list.  2. Complete the table below by describing the differences in customer service between commercial‚ public and third sector organisations. You should outline customer service roles in each organisation
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send everyone a survey and then process the results. 2. Contacting whole population is costly. Same example of California residents‚ it will be very costly to send by mail a survey to all residents and then process millions of responses. 3. Checking all population is physically impossible. If the population is infinite like the water at California shores‚ its is impossible to check the bacteria levels for all the water on California shores. 4. Some tests are destructive to the population. Like
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1. Which of the following would be an appropriate way to add variety to your sentences? A. Use questions and answers together. B. Add personal anecdotes. C. Use more close-up words. D. Make your sentences read like a spoken conversation. 2. Nelson’s hobby is tinkering with small appliances. Tinkering with implies that Nelson is unskilled at his hobby. You want to change the flavor of this sentence to show that Nelson is‚ in fact‚ quite skilled at his hobby. Which of the following should you
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Part 2 My program based on Piaget’s perspective I would concentrate on the development of a child(ren) thinking. Rather than examining the right answers teachers should draw attention to the student’s knowledge and procedure they used to their answer. Next‚ the appreciation for the important position for children’s established active participation in the learning activities. In a classroom children should be motivated to find out for themselves through natural contact with the world instead of
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Answer All of the measures described in the summary table are not appropriate although we can start the analysis with NPV calculations. 1) The net present value calculations show that the Skilboro machine has greater NPV than Munster machine. This is also not an appropriate measure‚ which can be explained with the following calculations; Munster machines Present Value = C * i $2.40 million
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