MKTG1255 – SERVICE QUALITY PRACTICE MULTIPLE CHOICE QUESTIONS THE QUESTIONS ARE FOR PRACTICE ONLY. THERE IS NO INDICATION THAT YOU WILL BE ASKED THE SAME QUESTION(S) IN THE FINAL EXAM. 1. ____________ represent a special type of order taking that entitles customers to a specific unit of service. a. Suggestions b. Reservations c. Trackers d. Repossessions e. Contracts 2. Which of the following is NOT considered an example of a hospitality element? a. Greeting b. Toilets and washrooms c. Advice
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Our business idea has been to develop a holistic health-service related smartphone application as we have identified the growing market potential of using mobile technology to digitalise healthcare services. The application we have designed‚ eMed‚ will provides two main functions: emergency call and notifications‚ and medication monitoring and reminder. The aim of eMed is to simplify and speed up access to health and emergency services in the event of an emergency‚ and also to facilitate patient
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Comparison on Chinese CLIL with European CLIL Abstract: Content and Language Integrated Learning (CLIL)‚ regarded as an “umbrella” term to dual-focused education where content is learnt through an additional language‚ is widely implemented in Europe. This paper mainly focuses on the theoretical bases of CLIL implementation‚ its implementation in Chinese context and its shortages compared with Europe. The whole essay includes three parts: the introduction‚ the body and the conclusion
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Grand Canyon University October 29‚ 2010 Comparison of Social Studies Learning | | PROs |CONs | |Integrated Social Studies Learning |Social studies learning integrates knowledge‚ |Could not locate any viable information through| | |skills‚ beliefs‚ values‚ and attitudes |the internet
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is an interest-bearing deposit account which you keep track of through a personal passbook. You can deposit funds at any Metrobank branch by accomplishing the appropriate deposit slip and presenting your passbook‚ slip‚ and cash or check at the service counter. B. Metrobank ET Savings Account The Metrobank ET Savings Account comes with an ATM card that allows you to conduct several transactions from a Metrobank automated teller machine. With a Metrobank ET Savings Account ATM‚ you can:
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is a movie based on true events that almost anyone can relate to. It is a sports drama that not only focuses on football and America’s love of the game‚ but the racial issues involved during the time the movie was set‚ as well. It centers on an integrated football team and the team members personal struggles to accept one another despite different ethnic backgrounds‚ in addition to trying to gain public acceptance.
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could be all department heads in a firm that meet on a weekly basis to exchange ideas on how to improve productivity. However‚ they only make suggestions to the higher-ups‚ who will then be the one to implement their ideas. Self-Managed work teams: A self-managed team is a group of employees that take the responsibility of a supervisor. Different from the problem solving teams‚ in that they are the ones that come up with the ideas and are also the ones to implement them into the work place
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THE GOOD‚ THE BAD AND THE UGLY The Good: SEMCO International Management – MSc Organization A.Y. 2009 – 2010 Ettore Penazzato TABLE OF CONTENTS 1. SEMCO in brief 3 2. Reorganization of the company: context‚ actions & impacts 4 2.1 Changing the organizational structure 5 2.2 Profit-sharing program 7 2.3 Participatory decision-making 7 3. Evaluation based on the course material 7 3.1 HRM Practices 7 3.2 Empowerment of the employees 8 3.3 Intrinsic
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Services Marketing Chapter 1:! New Perspectives On! !Marketing in the! ! !Service Economy! Slide © 2010 by Lovelock & Wirtz Services Marketing 7/e Chapter 1 – Page 1 Overview of Chapter 1! Services Marketing Why Study Services?! What are Services?! Marketing Challenges Posed by Services! Extended Marketing Mix Required for Services! Integration of Marketing with Other Management Functions! Developing Effective Service Marketing Strategies! Slide © 2010 by Lovelock
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of the current service concept at the North Ridge Lyceum Ltd. It is consists the findings of an analytical assessment of the school using the Flower of Service Concept. Supplementary services‚ which are the petals‚ rally around the core of the service which is used to augment the core service or business and also it adds extra appeal to the core. These supplementary service are grouped into two (2) * Facilitating supplementary service element * Enhancing supplementary service element. The report
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