[pic] JUNE 2010 THE HUMAN RESOURCE IN HOSPITALITY Instructions to candidates: a) Time allowed: Three hours (plus an extra ten minutes’ reading time at the start – do not write anything during this time) b) Answer any FIVE questions c) All questions carry equal marks. Marks for each question are shown in [ ] 1. a) Describe the main points that are covered in the seven point plan during the selection procedure of new staff in the hospitality industry. [10] b) Construct an
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Organizational pre-positioning- The first phase focuses on the preparations for change through communications with stakeholders. It concentrates on the preparation for the introduction of changes to the organization’s structure and the delivery of general management awareness training to
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Competitive challenges facing Management: Globalization Information Technology Reducing costs through downsizing‚ outsourcing‚ & off shoring Change in demographic (age‚ gender‚ education) Change in laws and regulations such as increasing employee rights in workplace Ethics and social responsibility Work-family balance Importance of service sector History of Management I- Classical Schools (Major Axiom: There is only one best way to do the job): Scientific Management (Frederick Taylor‚ 1900-
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HRM-381 Study Guide –Exam #1 Spring‚ 2013 Safety Net Theory Define the Safety Net Theory. It is poorly trained‚ looking for easy way out‚ short term thinking. Its toxic. Describe the “toxic net” that is used by managers to get compliance. Everything needs an incentive or a threat. (extrinsic motivation) Describe the “purity approach” that is used by leaders to get engaged employees Difficult at first‚ gets easier and do get predictable behavior thru a pure culture. Intrinsic
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CHAPTER 4 JOB ANALYSIS AND THE TALENT MANAGEMENT PROCESS 159 RECRUITING IN EUROPE John graduated from a British university with a degree in human resource management; it was ihere that lie met Marie‚ a French Erasmus student. Marie had wanted to go back home‚ so |ohn had secured a fob in a recruitment agency in Marseille‚ France. The agency‚ headquartered in Barcelona and Madrid (Spain)‚ Talent Spotting Spectrum (TSS)‚ is a human resources consulting agency specializing in the recruit_
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Flora Tutor：Jonathan Culbert 06/08/2013 Along with the flourishing development of Human Resource Management‚ increasingly more enterprises have attached great importance to the relationship between employees and employers‚ which is‚ put into professional terms‚ psychological contract. This concept was first introduced by Argyris in 1960 and has
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------------------------------------------------- ------------------------------------------------- Managing Human Resources ------------------------------------------------- By Ayesha Rehan The ability to attract and retain talented and motivated employees often marks the difference between success and failure in today’s competitive business. Enlightened managers recognize that motivation and committed employees‚ combined with an effective strategy and efficient operation makes a formidable
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Chapter 9 Performance Management & Appraisal 1. | Define performance appraisal | 2. | Steps in appraising performance/process in appraising performance | 3. | Reasons/importance/purposes/objectives to appraise subordinates performance | 4. | Graphic rating Scale Method (Example‚ Advantage & Disadvantage) | 5. | Alternation Ranking Method (Example‚ Advantage & Disadvantage) | 6. | Paired Ranking Method | 7. | Critical incident method (Example
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Management of Human Resources - Unit 6: Compensation - Homework 1. Did Len Fulkner handle the situation with Harry Boecker correctly? Why or why not? In my opinion I feel that Len Fulkner did handle the situation correctly with Harry Boecker‚ though perhaps more could have been done. Harry is a machinist and this involves working with dangerous equipment and by sending him home for the day‚ Len avoided any potential safety issues or risks to Harry or his fellow coworkers. One extra step
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The CIPD Human Resources Profession Map (HRPM) incorporates 10 professional areas as well as 8 behaviours in order to show what successful and effective people do who work within the human resource profession. This map is relevant to all human resource professionals and covers different bands ranging from 1 to 4‚ these bands determine professional competence. The map describes what you need to know‚ what you need to do and how you need to do it within each professional area across these bands.
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