of Shahajalal Islami Bank Limited for 12 weeks. As an intern‚ I had the opportunity to do different types of tasks‚ which broadened my perception about a bank’s operation. During this period‚ I used my observation and gained experience about various banking functions and day-to-day operation regarding the General Banking Sector. During my internship‚ I was placed under the Branch Account Manager (BSSM)‚ Mr. Goni. There I was constantly in touch with the bank’s customers where I got a chance
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to the customers to meet those needs. The market now determines what the manufacturer produces or the retailer sells and information collected from customers provides the basis for the focus for all organisational activities. Do not make assumptions about customers and their needs‚ ensure that you identify just who your customers are and what their needs are. Communicate with them often and regularly. Go directly to your customers for the information you need for information on customers priorities
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The current issue and full text archive of this journal is available at www.emeraldinsight.com/1463-5771.htm BIJ 15‚4 Balanced score for the balanced scorecard: a benchmarking tool M. Punniyamoorthy Faculty of Production and Operations and Finance‚ Department of Management Studies‚ National Institute of Technology‚ Tiruchirappalli‚ India‚ and 420 R. Murali Faculty of Human Resources and Finance‚ Department of Management Studies‚ National Institute of Technology‚ Tiruchirappalli‚ India
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CUSTOMER RELATIONSHIP MANAGEMENT IN MARKETING FINANCIAL SERVICES (A CASE STUDY OF UNIBANK GHANA LIMITED) ABSTRACT Customer relationship management is a customer focused business strategy that dynamically integrates sales‚ marketing and customer services‚ in order to create and add value for the company and its customer. Consequently‚ the research project addresses problems of customer relationship management in the banking industry. Some of the problems are in the past few
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Strategic Plan Part III Balanced Scorecard Before opening its doors‚ a company must employ researchers and marketers to create new ideas or products that will make his or her company stand out above competitors and get the attention of consumers. Management will come up with a strategic plan on the direction of the company‚ which will include a balanced scorecard. According to Pearce and Robinson‚ (2009) "The balanced scorecard is a set of measures that are directly linked to the company ’s strategy
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SWOT ANALYSIS ON New Balance Athletic Shoe New Balance Athletic Shoe‚ Inc. (NBAS)‚ best known as simply New Balance‚ is a footwear manufacturer based in Boston‚ Massachusetts. It was founded in 1906 as the New Balance Arch Support Company. Eschewing expensive advertising campaigns‚ it has nevertheless grown to be one of the largest makers of sports footwear in the world. New Balance is notable in that it has continued to maintain a manufacturing presence in the United States as well as in the United
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A balance sheet‚ like a photo‚ provides a financial picture of a company on a given day and time. It categorizes all of a company’s resources as assets‚ all of its debts as liabilities‚ and all of the owner’s investments as equity. A company uses its assets‚ such as accounts receivable‚ inventory‚ and equipment‚ for manufacturing or purchasing products for sale or to provide a service. A company’s assets are financed by its liabilities (debt) and the owner’s equity (net worth). On a balance sheet
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Checks and Balances‚ the constitutional controls whereby separate branches of government have limiting powers over each other so that no branch will become supreme. Perhaps the best-known system of checks and balances operates in the U.S. government under provisions of the federal Constitution. Most national‚ state‚ and local governments have at least the mechanics of a system of checks and balances. Even dictatorial governments‚ otherwise scorning restraints on powers‚ provide internal checks to
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As depicted in figure 2‚ the balanced scorecards would reflect the strategy of the organisation in a manner that can be translated easily to all stakeholders within the organisation. (Kaplan‚ 1992) states that organisations need to align the recognition and rewards of their employees to the entire balanced scorecard. Levi Strauss would need to review the incentives of the employees from cash flow focus to the balanced scorecard described above. Once the linking of objectives to critical success factors
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A research report on “Customer satisfaction of BASIC Bank Limited Uttara Branch.” Submitted To: Md. Zahangir Kabir Chairman Department of Management Faculty of Business Studies HSTU‚ Dinajpur-5200 Submitted By: Md.Abdur Rahman Student ID # 0603027 BBA‚ Level-4‚ Semester-II HSTU‚ Dinajpur-5200 Hajee Mohammad Danesh Science & Technology University‚ Dinajpur-5200 Chapter: 1 2 .Letter of Tranasmittal: Dated: June 21th‚ 2010 Md. Zahangir Kabir Chairman Department
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