Difficulty: Moderate NAT: BUSPROG: Analytic TOP: A-head: Defining Quality KEY: Bloom’s: Comprehension 3. According to the product perspective of quality‚ larger number of product attributes are equivalent to higher quality. ANS: T PTS: 1 DIF: Difficulty: Easy NAT: BUSPROG: Analytic TOP: A-head: Defining Quality KEY: Bloom’s: Knowledge 4. The user perspective of quality judges a product based on how well the product performs its intended function. ANS: T PTS: 1 DIF: Difficulty: Easy
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Case 1: Chemical Bank: Implementing the Balanced Scorecard see page 233-252 Questions for the case: 1. What does Mike Hegarty want to accomplish with the BSC ? 2. Comment on the BSC implementation at Chemical’s Retail Bank ? 3. What pitfalls need to be avoided for a successful BSC project? Balanced Scorecard Implementation Pitfalls to Avoid There are many Balanced Scorecard implementations where companies don ’t seem to get all the benefits described above. Research and experience have
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be known as the world’s local bank and this tagline reflects HSBC positioning as a globe spanning financial institution with a unique focus on serving local markets. The Hong Kong and Shanghai Banking Corporation Ltd (HSBC) was established in 1865 to finance the growing trade between China and the United Kingdom and currently‚ it is the second largest bank in the world. In spite of serving more than 100 million customers through 9500 branches in 79 countries‚ the bank works hard to maintain local
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A SUMMER TRAINING PROJECT REPORT ON “CUSTOMER SATISFACTION ON ICICI BANK” Submitted in the partial fulfillment for the award of Degree of Bachelor in Business Administration 2010-13 UNDER THE GUIDANCE : SUBMITTED BY: Ms.Sonia Arora Jacob Varghese FACULTY (Management)‚ CPJCHS Enroll.No.-10421501710 BATCH NO.- 2010-13 CHANDERPRABHU JAIN COLLEGE OF HIGHER STUDIES & SCHOOL OF LAW An ISO 9001:2008 Certified Institute
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Scheduled Banks in India are those banks which have been included in the Second Schedule of Reserve Bank Of India (RBI) Act‚ 1934 RBI in turn includes only those banks in this schedule which satisfy the criteria laid down vide section 42 (6) (a) of the Act. As on 30th June‚ 1999‚ there were 300 scheduled banks in India having a total network of 64‚918 branches. The scheduled commercial banks in India comprise of state bank of India and its associates (7)‚ nationalized banks (19)‚ foreign banks (45)‚
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differences in perception o f customers with respect to services provided by five Indian banks. The relationship dimensions which lead to customer satisfaction have been identified. This study reports on the different satisfaction levels of customers of private and public sector banks with respect to the services provided by their banks. 1.1 HISTORY OF THE BANKING SECTOR Banking in India originated in the last decades of the 18th century. The first banks were The General Bank of India which started
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1. What was the idea of ‘balance of power’ as practiced in Europe in the seventeenth and eighteenth centuries? (Short Answer). The idea behind the balance-of-power was mainly to keep the states with their own independence and avoid universal monarchy. States would often form an alliance with the weaker states if “one state seemed to dictate too much” (Palmer‚ Colton‚ & Kramer 2014). Often times the state that did not like what the other state was doing they would build up alliance with the weaker
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ORGANIZATION GROUP FLOW In an organization‚ communication flows in 5 main directions- 1. Downward 2. Upward 3. Lateral 4. Diagonal 5. External 6. Laissez-faire 1. Downward Flow of Communication: Communication that flows from a higher level in an organization to a lower level is a downward communication. In other words‚ communication from superiors to subordinates in a chain of command is a downward communication. This communication flow is used by the managers to
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World Bank has undergone significant change in its purpose and membership since its inception in 1944” (world bank‚ 2003). As a result‚ there are many people criticize regarding its current governance and accountability. They are discussed that bank’s governance system is undemocratic‚ largely because borrowing countries that are impacted the most by bank projects have minimal voice in bank’s decisions about loan and projects and the selection of the bank president is unilateral. The World Bank also
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1 Balanced scorecards in managing higher education institutions: an Indian perspective Venkatesh Umashankar and Kirti Dutta Institute for International Management and Technology‚ Haryana‚ India Abstract Purpose – The paper aims to look at the balanced scorecard (BSC) concept and discuss in what way it should be applied to higher education programs/institutions in the Indian context. Design/methodology/approach – The paper is based on extant literature on the balanced scorecard concept per se
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