concerns………………………………………………………………………………………3 Customer service role in business…………………………………………………………………4 Customer satisfaction……………………………………………………………………………...5 IVR system and feedback…………………………………………………………………………6 Analysis……………………………………………………………………………………………7 Conclusion……………………………………………………………………………………….11 References………………………………………………………………………………………..12 Introduction E-Z RP is a small company compared with Datatronics‚ which was able to compete on perspective of customer service. This quality of service
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----------------------------------------------------- Answer all the questions. Each case let carries 20 marks. Detailed information should form the part of your answer (Word limit 150 to 200 words). Case let 1 Introduction to the organization: XYZ Company was established 20 years ago‚ to manufacture gearbox components for diesel engines. It employs around 250 people‚ having a head office‚ which employs a wide range of personnel who are generally well educated and enthusiastic about
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08-081 Testing Strategy with Multiple Performance Measures Evidence from a Balanced Scorecard at Store24 Dennis Campbell Srikant M. Datar Susan L. Kulp V.G. Narayanan Copyright © 2008 by Dennis Campbell‚ Srikant M. Datar‚ Susan L. Kulp‚ and V.G. Narayanan Working papers are in draft form. This working paper is distributed for purposes of comment and discussion only. It may not be reproduced without permission of the copyright holder. Copies of working papers are available from the
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Balance sheets: the basics A balance sheet is a financial statement at a given point in time. It provides a snapshot summary of what a business owns or is owed. It states what assets the business ownes and what it owes – liabilities‚ at a particular date. The balance sheet is uded to show how the business is being funded and how those funds are being used. The balance sheet is used in three ways: • for reporting purposes (limited company’s annual accounts) • help interested
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Sub: Request to Accept the Report It is indeed a great pleasure to have the opportunity to submit the project paper. We have prepared this project report in accordance with the instructions given by you. Our topic is “Performance Review of BRAC Bank” We think that‚ working on this topic was very interesting and we have explored something remarkable through our project. This project is to describe our observation‚ learning and recommendation based on the knowledge and experience gained during
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Introduction to customer relations 2. Core concepts 3. Facets of customer relationship management 4. Importance of customer relations 5. Global perspective on customer relationship management 6. Role of Human Resources in Customer Relationship Management PART II –CUSTOMER RELATIONS‚ CUSTOMER SERVICE & PUBLIC RELATIONS 1. Customer Relations and Customer Service 2. Customer Relations and Public Relations PART III – CUSTOMER RELATIONS
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Introduction Background of CIMB Bank Our assignment is to investigate the products and services offer by CIMB Bank. The reason we choose CIMB Bank is that it is a pure Malaysian bank. The Board of Director and management team almost all form by Malaysian. The Chairman of CIMB Bank is Tan Sri Dato’ Md Nor and the Chief Executive Officer of CIMB Bank is Dato’ Sri Nazir Razak (The son of the Second Malaysia prime minister‚ Tun Abdul Razak). CIMB Bank is an indigenous ASEAN investment bank and has the widest retail
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BRITISH BANKS: CRACKING THE OLIGOPOLY Student: Aruni Dileepa Wijeweera - 16639300 Student: Elie Gharib - 16443365 Student: Ying Sheng - 17903022 Lecturer: Dr. Neil Perry Economics 200425 Due Date: 18th November 2013 United Kingdom (UK) banking industry started in 1694 with the establishment of Bank of England‚ with the main purpose of funding the war against France. Throughout the years and with the expansion of the banking industry‚ many private banks invaded the
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Work/Life Balance – Challenges and Solutions: In a society filled with conflicting responsibilities and commitments‚ work/life balance has become a predominant issue in the workplace. Three major factors contribute to the interest in‚ and the importance of‚ serious consideration of work/life balance: 1) global competition; 2) renewed interest in personal lives/family values; and 3) an aging workforce. Research suggests that forward-thinking human resource professionals seeking innovative ways to
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Subject – AUDIT Topic – AUDIT OF BANKS. Name – Arwa Khambati Roll no. – 29 College Name – Sydnehem College of Commerce and Economics Seat Number - Certificate of Completion Date: 19/10/2013 This is to certify that Ms. Arwa Khambati (Roll No. 29) a student of Master of Commerce (Part 2)‚ Sydenham College of Commerce and Economics‚ has undergone Project work on titled AUDIT OF BANKS. 19/10/2013 Mumbai
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