influenced my reading. This gives different perspectives and gives different biases throughout each perspective. Both heart of darkness and things fall apart tell stories of and critique the nature of European colonization in Africa in the 1800s. Story tellers of each are significantly different although having some similarities between each story. As both story tellers are created differently‚ a different narrative view also can be seen and thus a separate perspective of European colonization is presented
Free Things Fall Apart Chinua Achebe Joseph Conrad
Introduction Macquarie Bank has been recognised as one of the most prestigious banks in Australia and around the world. Macquarie was established in Australia in 1969‚ it began operations in Sydney in January 1970 with only three staff. Macquarie Bank first opened its doors for business on 1 March 1985 with a retail branch in Sydney. Today‚ Macquarie Bank operates in a range of investment banking‚ commercial banking and selected retail financial services markets both in Australia and overseas
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Chapter 11 balance sheet hedge. Reducing foreign exchange (FX) exposure by varying the mix of a firm’s foreign currency assets and liabilities. Economic exposure. The effect of FX rate changes on a firm’s future costs and revenues. Exposure management. Structuring a company’s affairs to minimize the adverse effects of exchange rate changes on earnings. net exposed asset position. An excess of exposed assets over exposed liabilities (also called a positive exposure). net exposed liability position
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quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh. This
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INTRODUCTION Flexible work (flexi-work) arrangements have been widely practiced in the developed countries and have proven to be beneficial to both employers and employees. Different types of flexi-work arrangements have been documented that are currently being adopted by corporations around the world including Malaysia‚ Singapore‚ and showcases practical examples of companies which have successfully implemented flexi-work arrangements. The common flexi-work arrangements include: flexi-time‚ permanent
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What Is Customer Service? Customer service has been defined in many ways. The challenge is that appropriate service means different things to different people. It is often easier for customers to identify inappropriate service‚ than to define what they should experience. Some Common Definitions of Customer Service “Customer service is a commitment of all employees in a company to make being a customer a completely positive experience one that everyone customer will want to experience time
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Organizational Behavior-II Faculty: Dr. Neerpal Rathi Course Objectives: An organization does not really accomplish anything on its own. Plans do not accomplish anything either. Endeavors succeed or fail because of the people involved. Apart from their own personality attributes‚ peoples’ efforts in an organization are also influenced by the changes in economic‚ technological and social conditions‚ inside and outside the organization. The course Organizational Behavior-II is planned and designed to help
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MENTON BANK OVERVIEW A large regional bank seeks to develop a stronger customer orientation and deliver more services through electronic technology instead of human tellers. Three branches have been selected as test sites for a new customer service program. Tellers‚ whose job was previously defined in operational terms‚ are now known as customer service representatives (CSRs) and are expected to engage in limited selling of the bank’s growing array of services. This move to a selling role has been
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Customer Satisfaction By: Poonam Sheikh Professor: Gary Midkiff DeVry Keller University BSOP588 09/26/2104 Customer satisfaction measures how well the expectations of a customer’s reaction involves to the quality of the product or service that is provided by an organization. It is essential for all businesses to ensure that every customer is satisfied with their products or services that is delivered to them
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CUSTOMER SATISFACTION AND LOYALTY IN LOGISTICS SERVICES @ DHL EXPRESS (I) PVT LTD A PROJECT REPORT Submitted in Partial fulfillment of the degree of requirement for the award of MASTER OF BUSINESS ADMISTRATION (Marketing & HR) Submitted by GAURAB DUTTA Registration No: P07BA126 Under the guidance of Dr. S. Lalitha Prof. in Management Studies BHARATH UNIVERSITY SCHOOL OF MANAGEMENT STUDIES Chennai 600073 India May 2009 School of Management Studies 173‚ Agaram
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