on “Evaluation of customer service quality of Uttara Bank Limited” based on secondary data & information. The information used in the report has collected from various sources such as published materials like annual report‚ daily statement of affairs of Amberkhana Branch‚ Sylhet & articles related to banking activities. I have prepared this report to represent the available product & service facilities‚ service quality‚ their strength & weakness‚ efficiency to serve customer‚ terms & conditions
Premium Bank
BANKING STRATEGIES Case Study: Product Innovation at Bank of America By Cindy Murray What financial institutions can learn from inventions and innovations in other industries. owhere is innovation more essential to survival than in the banking industry. In the payments domain‚ for example‚ nonbank competitors less constrained by bank regulations and therefore more agile are changing the banking industry’s grip on the public perception of banks as the only trusted brand for holding and moving money
Premium Bank Finance Balance sheet
Running Head: ORGANIZATIONAL MANAGEMENT CHANGE MODELS. Analyzing changes that have being implemented at Bank of America. Name: University: Course: Tutor: Date: In the past decade‚ different terms have been used for the concept of the reduction in workforce. These include downsizing‚ rightsizing‚ re-engineering‚ job separation and workforce imbalance correction. Scholars and human resource practitioners have not clearly documented the technical differences between all these terms but one thing
Premium Management Change management Strategic management
understand the basics of Operational design and process analysis as well as apply those concepts in reality. To gather a more hands-on experience‚ we conducted process analysis on the process followed by Citibank‚ N.A. to provide pay link service to its customers. 1.2 Goal of the Project: The goal of this project was to analyze the efficiency of the current process and to recommend a suitable process to give a smother service to the clients. 1.3 Scope of the Study: Here for the ease of understanding
Premium Barack Obama Health disparities African American
THE BRITISH COMPUTER SOCIETY TRUSTEE BOARD REGULATIONS - SCHEDULE 3 CODE OF CONDUCT FOR BCS MEMBERS Introduction This Code sets out the professional standards required by the Society as a condition of membership. It applies to members of all grades‚ including Students‚ and Affiliates‚ and also non-members who offer their expertise as part of the Society’s Professional Advice Service. Within this document‚ the term “relevant authority” is used to identify the person or organisation which has
Premium Profession Disability Discrimination Act 1995 Management
BS 21 (NS) II Semester B.Sc. (I.T.) Examination‚ December 2010/January 2011 INTRODUCTION TO C PROGRAMMING LANGUAGE (Freshers) Time: 3 Hours Max. Marks: 75 PART – A (10x2+5x1=25) Answer all the questions. 1. What is Flowchart? Write the different types of flowcharts. 2. What is an identifier? Write the rules to coining an identifier. 3. Define Pre-increment and Post-increment operators with an example. 4. What is Key Word? Mention any two. 5. Difference between – and --. 6. How you denote single
Premium Computer Relational model Binary numeral system
AXIS BANK Axis Bank was the first new generation private sector bank to be established in India under the overall reform programme initiated by the Government of India in 1991‚ under which nine new banking licenses were granted. The Bank was promoted by Unit Trust of India‚ the largest mutual fund in India‚ holding 87% of the equity. Life Insurance Corporation of India (LIC)‚ General Insurance Corporation Ltd and its four subsidiaries who were the co-promoters held the balance 13%. The Bank started
Premium Bank Debit card Credit card
Chemical Bank : Implementing the Balanced Scorecard Submitted By : Group 12 KUSHAL KISLAY FT151093 MEHUL JAIN FT152088 SIDDHARTHA PAUL FT154003 VIVEK KHATTAR FT154063 JAYANTH SATHEESH FT152025 Background • Chemical Banking Corporation was performing a radical organizational transformation into a marketfocused and customer-focused organization after the 1991 merger with the Manufacturers Hanover Corporation. • Shift its image from a narrow provider of traditional financial services to a broader
Premium Strategic management Management Balanced scorecard
Outline of the Thesis Document (Title Page) Adviser’s Recommendation Sheet Panel’s Approval Sheet Thesis Coordinator’s Acceptance Sheet Table of Contents List of Tables (optional) List of Figures (optional) Acknowledgement Abstract This should contain a brief summary of the project. It is composed of a single paragraph of at most 300 words and should include the overview of the problem‚ the project design‚ and the results of the project Preface This should contain a brief statement
Premium Experiment Systems Development Life Cycle Data flow diagram
THE IMPACT OF INFORMATION TECHNOLOGY ON THE BANK PERFORMANCE (NIGERIA IN PERSPECTIVES) BY HASSAN KAWU A DEPARTMENT OF ACCOUNTING NIGER STATE POLY BIDA CAMPUS ABSTRACT Some of the topical issues posing serious challenges to both the public and private sectors are advances in technology. The sector that has been most radically affected by these developments is the financial sectors. The information technology has become a critical business resource because
Premium Bank