A Term paper on CUSTOMER SATISFACTION AND BEYOND Subject: Sales management Submitted to: Mr. Raghunathan Submitted By: Group: 13 Praveen Kumar Jha (09234) Ravi Teja Reddy. S (0409020) Ramya. K (09238) Shwetha Reddy. T (0409018) Krishna Sumanth .C (0409004) Executive summary: Business industry today is complex. There are big competitions in every business. That is why many research and study are being conduct for their continuous growth. Customer’s loyalty is one factor that can
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Commercial Bank of Ceylon PLC Introduction Commercial Bank of Ceylon is identified as the benchmark private sector bank in Sri Lanka. The Bank had the largest market capitalization among all listed banking institutions in Sri Lanka and was ranked at No. 05 among all listed entities as at end 2012. Commercial Bank is only the Sri Lankan bank represented in the top 1000 Banks in the world for two consecutive years of 2011 and 2012. The bank has a subsidiary in Bangladesh. The Bank’s Head Office
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to the Janata Bank Limited (JBL)‚ under the supervision of Ms. Rehana Fowzia‚ Assistant Professor‚ Department of Business Administration Stamford University Bangladesh. My supervisor asked me to prepare a report on internal control system of nationalized banks of Bangladesh in internal auditor’s perspective including a survey questionnaire. I personally was so interested about the topic. That’s way I have chosen the topic “Effectiveness of Internal Control Systems of Nationalized Banks of Bangladesh:
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award-winning global design firm that takes a human-centered‚ design-based approach to helping organizations in the public and private sectors innovate and grow. They identify new ways to serve and support people by uncovering latent needs‚ behaviors‚ and desires. They envision new companies and brands‚ and design the products‚ services‚ spaces‚ and interactive experiences that bring them to life. IDEO helps organizations build creative culture and the internal systems required to sustain innovation and launch
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investment banking‚ wealth management and investment management services with an extensive international presence in Europe‚ the Americas‚ Africa and Asia. With over 300 years of history and expertise in banking‚ Barclays operates in over 50 countries and employs nearly 147‚000 people. Barclays moves‚ lends‚ invests‚ protects money for more than 48 million customers and clients worldwide. (Barclays 2009) Barclays currently owns more stock (3.9%) than any other stockholder in the largest company
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Banking: F209 A bank is a financial intermediary that accepts deposits and channels those deposits into lending activities‚ either directly by loaning or indirectly through capital markets. A bank links together customers that have capital deficits and customers with capital surpluses. Due to their importance in the financial system and influence on national economies‚ banks are highly regulated in most countries. Most nations have institutionalized a system known as fractional reserve banking‚
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SUMMIT BANK LIMITED MULTAN ROAD BRANCH [pic] An Internship report Submitted in Partial Fulfillment For The Degree of Masters of Science In Accounting & Finance AMNA HAMID Session (2008-2010) Department Of Accounting & FinanceKinnaird College for Women‚ Lahore [pic] Executive summary “The purpose of study was to know about SUMMIT BANK LIMITED and to analyze the financial statement. “ In this report the Summit Bank’s history‚ mission‚ vision and services as well as management is
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advance on the personal security of the borrower. The customer is permitted to withdraw the amount as and when he needs it and to repay it by means of deposit in his account as and when it is feasible for him. Interest is charged on the exact amount overdrawn by the customer and for the period of its actual utilization. Generally an overdraft facility is given by a bank on the basis of a written application and a promissory note signed by the customer. In such cases an express contract comes into existence
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quality means to customer’s satisfaction‚ which leads to customer loyalty‚ considerable practitioner interest has focused on programs to improve service quality. Customer perception is very important factor to measure service quality. This paper aims to assess customers perception on the different dimensions of service quality such as responsiveness‚ tangibility‚ assurance‚ empathy‚ reliability and the overall service quality in Standard Chartered bank‚ the top banking service provider in Bangladesh. This
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COMPARATIVE STUDY OF CUSTOMER SATISFACTION IN INDIAN PUBLIC SECTOR AND PRIVATE SECTOR BANKS 1Puja Khatri & 2yukti Ahuja 1 School of Management Studies‚ Guru Gobind Singh Indraprastha University‚ Kashmere gate‚ Delhi‚ India 2*Jagan Institute of Management Studies‚ 3‚ Institutional area‚ sector – 5‚ Rohini‚ Delhi – 85‚ India ABSTRACT With the advent of liberalization policy and RBI’s easy norms several private and foreign banks have entered in Indian banking sector which has given birth to cut throat
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