Political perspective:- Politic is an important factor in organization due to its influence on decisions making and distribution of power. According to Jeffery‚ 1992‚ if we ignore the issues that the related to power and its influence in organizations‚ we can lose our chances to understand these critical social process and training managers to cope with them. Recognizing that politics is a fact of organizational life and building the skills to understand how politics shapes organizational decision
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Customer Service Research Paper Before I get into further analysis of my own personal experience‚ I am going to explain about different characteristics that are involved in customer service. Most businesses will tell you that quality customer service is the keystone to success. An essential component of outstanding customer service is the possession of a great staff. Larger companies may be weighed down by employee handbooks that specify the customer service guidelines. Independent‚ smaller businesses
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Providing customer service Since our restaurant can exists only because of customers‚ and in particular repeat customers who voluntarily choose to return here and spend their money and time to our food‚ beverage and service. Without our customer we don’t have a restaurant‚ they are the only reason we are here. As a result‚ taking care of our customers is our highest priority‚ in fact a privilege‚ never an interruption. At our restaurant the customer always comes first. b. Dealing with customer complaints
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of Islamic Banking System: A Case Study on AB Bank Ltd (Islami Banking Branch) ” is based on the study done in the internship period in AB Bank Ltd‚ Islamic Banking Branch. It contains a concrete idea about the General Banking Operations from Islamic General Banking perspective with a comparative picture of between Islamic and Conventional Banking which topic is assigned by my supervisor and is to be submitted to the department as well as to the bank. 1.2 Origin of the Study This report titled
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Why do banks and other financial intermediaries exist in modern society‚according to the theory of finance? There are multiple approaches to answering this question. The traditional view of banks as financial intermediaries sees them as simultaneously fulfilling the financial-service needs of savers (surplusspending units) and borrowers (deficit-spending units)‚ providing both a supply of credit and a supply of liquid assets. A newer view sees banks as delegated monitors who assess and evaluate
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INVESTMENT BANKS As with commercial banks‚ investment banks are highly leveraged entities that play important roles in both the primary and secondary markets. Investment banking activities include: • Raising funds through public offerings and private placement of securities. • Trading of securities. • Mergers‚ acquisitions‚ and financial restructuring advising. • Merchant banking. • Securities finance and prime brokerage services. The first role is assisting in the raising of funds by
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the objectives of bank performance analysis? • evaluate progress towards meeting the goals and objectives set out by management‚ and • compare a bank’s performance relative to other banks • highlight strengths and weaknesses • for management to take appropriate remedial action 2. What are the main external forces that have an impact on a bank’s performance? • Deregulation – unleashed competition on both sides of the balance sheet. • Innovation and Globalisation – expanded banks’ balance sheets in
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ANALYSIS Introduction The root problem of Bank of Montreal was how they could focus each and every employee on the success of the company. BMO needed to meet the needs of the 4 shareholders: BMO shareholders‚ customers‚ employees‚ and communities. Case Questions Identify the strengths and weaknesses of a balanced scorecard approach to performance appraisal? The first strength of the BSC approach is a focus on the company’s strategic direction. A BSC approach helps management communicate the
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KARNATAK ARTS COLLEGE [DEPARTMENT OF MANAGEMENT STUDIES] A Project Proposal on “EMPLOYEE SATISFACTION TOWARDS PRODUCT AND SERVICE” At Big Bazaar‚ Hubli Submitted in fulfillment of the requirement for the award of Bachelor degree of BUSINESS ADMINISTRATION During the academic year 2010-2011 SUBMITTED BY KAVITA.S.MISHRA 5TH SEMESTER Exam no.O7101009 INSTITUTE HEAD: COMPANY HEAD: Mr.B.B.Biradar
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Bank fraud is a crime that has been around as long as banks themselves. Anytime there is a large amount of money floating around‚ there are going to be people trying to figure out ways to get to it. In the United States‚ and most other developed countries‚ bank fraud is a serious problem that causes billions of dollars in damages every year‚ and is considered a federal offense. In China bank fraud is even punishable by death. Bank fraud is defined as attempting to wrongfully take money or property
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