Case Analysis: Bank of America: Mobile Banking Company Overview: Bank of America is the largest US bank founded in 1904‚ it has expanded through several acquisitions. By the end of 2009‚ Bank of America was the market leader serving 82% of the US population and over 53 million customers. They are positioned as number one in online and mobile banking. Their mobile banking services were launched in 2007 and have gained 4 million customers in less than three years. Acquisitions made by Bank of America
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Mobile Banking Case Studies October‚ 2010 Copyright © 2010 All Rights Reserved.. Understanding the economics of mobile banking through a series of case studies Background‚ purpose‚ methodology Ten case studies of implementations of mobile banking were researched‚ with a particular focus – where possible – on the economics of these implementations‚ enabling a better understanding of the potential for gain‚ the business case‚ and the attributes of successful implementations. The
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Mobile Banking On a cold morning in January 2010‚ Jen McDonald‚ head of Bank of America Corporation’s (B of A) Digital Marketing group‚ walked briskly to the conference room to discuss the future of the bank’s mobile strategy with Douglas Brown‚ senior vice president‚ Mobile Product Development‚ and David Carrel‚ senior vice president‚ Strategy and Analysis at Starcom‚ the company which the bank worked with for internet. Bof A launched mobile banking in May 2007‚ which allowed customers to
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Bank of America – Case Analysis Prepared By Kesha S Mitchell April 30‚ 2013 AMBA 650-1134 Marketing Management and Innovation Professor Philemon Oyewole In 2007‚ Bank of America (BofA) Corporation launched the largest secure mobile banking service in the United States and has over four million mobile banking customers. BofA mobile banking service gives the customers access to their checking accounts for balance‚ transfers funds and to pay bills through a mobile application (app)
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Report On Mobile Banking Introduction The last time that technology had a major impact in helping banks service their customers was with the introduction of the Internet banking. Internet Banking helped give the customer’s anytime access to their banks. Customer’s could check out their account details‚ get their bank statements‚ perform transactions like transferring money to other accounts and pay their bills sitting in the comfort of their homes and offices. However the biggest limitation
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m-banking Mobile banking and economic development: Linking adoption‚ impact‚ and use Jonathan Donner‚ Microsoft Research India Camilo Andres Tellez‚ London School of Economics and Political Science Reference Information: This is a preprint of an article whose final and definitive form has been published in the Asian Journal of Communication‚ © 2008 Asian Media and Communication Center; available online at informaworldTM at http://www.informaworld.com/openurl?genre=article&issn=01292986&volume=18&issue=4&spage=318
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Problem statement The main problem in this case is that whether bank of America add the complicate app and add more new features or not. If they add the new complexity application‚ it could cost lot of money‚ and it could also give their users some negative effect. Like the case described “it is unclear if users were ready to sign up for mortgages or credit cards on their mobile phones.” BofA concerns about how the mobile banking affect their customers. Because behavioral factor is very important
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RELATIONSHIP BETWEEN CUSTOMER SATISFACTION AND MOBILE BANKING ADOPTION IN PAKISTAN Abstract With the emergent of new technology especially mobile technology as given new direction with respect to its corporate usage. Mobile banking is one of new way of banking with the emerging technology adopted by banks around the globe. The purpose of this research is to identify the key factors of mobile technology adoption which influence customer satisfaction in Pakistan. Questionnaires are used to
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Introduction Bank of America (BofA) is the largest bank holding company in the United States‚ by assets‚ and the second largest bank by market capitalization. As a global Finance Service Institution‚ BofA serves clients in more than 150 countries and has a relationship with 99% of the U.S. The bank’s 2008 acquisition of Merrill Lynch made Bank of America the world’s largest wealth manager and a major player in the investment banking industry. BofA launched mobile banking in May 2007. Mobile Banking lets
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HISTORY OF MOBILE BANKING | INTRODUCTION OF MOBILE BANKING | MOBILE BANKING CONCEPT | PRIMARY MODELS FOR MOBILE PAYMENT | MOBILE BANKING IN INDIA | MOBILE BANKING TECHNOLOGY | CHALLENGES FOR A MOBILE BANKING SOLUTION | ROLE OF HANDSETS IN MOBILE BANKING | FRAUDS & SAFETY MEASURES IN MOBILE BANKING | RECESSION IS NOT AFFECTING MOBILE BANKING | POSITIVENESS OF MOBILE BANKING | PROCEDURE OF REGISTRATION | Problems in m banking | RBIS AND M BANKING SERVICES IN
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