Abstract Banking historically has been a sector based on individual or institutional client service. In today’s browser-based competitive finance world‚ banks need to flourish this client service viewpoint with web-empowered features for keeping clients and attracting prospective ones. Internet has emerged as a key competitive field for the future of financial services. In a sense‚ it is almost synonymous with change. Banks‚ especially commercial ones‚ are swiftly becoming more aware of the importance
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Case 1: Chemical Bank: Implementing the Balanced Scorecard see page 233-252 Questions for the case: 1. What does Mike Hegarty want to accomplish with the BSC ? 2. Comment on the BSC implementation at Chemical’s Retail Bank ? 3. What pitfalls need to be avoided for a successful BSC project? Balanced Scorecard Implementation Pitfalls to Avoid There are many Balanced Scorecard implementations where companies don ’t seem to get all the benefits described above. Research and experience have
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Title of the Report: Case Analysis of ‘The Cooperative Bank’ The Purpose: The purpose of the report is to submit the analysis of The Cooperative Bank based on the Activity Based Costing methodology To whom it is submitted (Name of the instructor): Prof. Sandhya Bhatia‚ Professor‚ Managerial Accounting‚ Indian Institute of Management‚ Udaipur Name of the Author: Abhishek Sengupta Anubhav Nigam Ravindran Damodaran Saurabh Srivastava Date of Submission: 24 February 2013
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CUSTOMER PERCEPTION TOWARDS MOBILE BANKING WITH SPECIAL REFERENCE TO INDIA Purpose: The objective of this paper is to study customer perception towards mobile banking and finding important factors in India. Design/Methodology/Approach: The research methodology is largely based on extensive literature review and is based on exploratory research followed by descriptive analysis. The data collected thorough questionnaire‚ which is based on both open ended and closed ended questions. The questionnaire
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Name: Aadarsh Raju Date: May 12‚ 2011 BBVA BANK (A): Innovation Initiatives 2003-2008 This case shows how a large corporation can appreciate innovation as their new organizational culture. For a bank that based its expansions on geographical spread‚ mergers & acquisitions & revenue growth‚ to change to a culture based on innovation is not an easy task but is a step in the right direction. However‚ with the advent of the financial crisis in 2008‚ consumers have lost faith in financial
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The Farm Bank The Farm Bank has asked for the advice of your company. They recently installed a new MIS system which‚ as of yet‚ has not resulted in the expected increase in efficiency. The president‚ Mr. Swain‚ wants to find out why. Your supervisor recently requested an internal analysis of the onsite consultant’s work‚ who has already written a case summary document. You begin your assignment by reading this document. The Farm Bank The Farm Bank is an old and solid banking institution
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KAY SUNDERLAND: MAKING THE GRADE AT ATTAIN LEARNING 1. Describe Sunderland’s management and work style. What are her sources of power? Sunderland is an experienced and a methodical manager who prepares beforehand for the client meetings. Being the firm’s point of contact with the client‚ she has to communicate the client’s strategy and vision to her co-workers. Though she does not dictate the creative nature of content developers’ work‚ she is unshakeable when it clashes with the strategic objectives
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THE IMPACT OF MOBILE AND INTERNET BANKING ON PERFORMANCE OF FINANCIAL INSTITUTIONS IN KENYA. PRESENTED BY ADM NO NAME OF INSTITUTIONS: SUPERVISOR: A RESEARCH PROPOSAL SUBMITTED IN PARTIAL FULFILMENT OF THE REQUIREMENTS FOR THE AWARD OF THE DEGREE IN BUSINESS MANAGEMENT. 2014 DECLARATION Student’s declaration I hereby declare that this research proposal is my own original work and has not been presented to any institution of higher
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CHEMICAL BANK CASE Executive Summary The retail bank division of Chemical Bank was performing a radical organizational transformation into a market-focused and customer-focused organization after the 1991 merger with the Manufacturers Hanover Corporation. The new vision of the bank was to shift its image from a narrow provider of traditional financial services to a broader and innovative provider of superior financial service and advice for targeted customer groups. The objective was to position
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making. This will be discussed further in the Bank of America-Merrill Lynch merger. Utilitarianism is considered a scientific system of ethics and not just a philosophical theory of ethics. Utilitarian ethics follows the belief of maximizing the greatest good for the largest number of people. As utilitarianism is identified‚ one needs to learn that the greatest good could be based on aggregate principle or a distributive principle. The Bank of America-Merrill Lynch merger will be assessed in regards
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